Pilson Auto Center

While driving to the dealership for a 20k mile checkup. I had a flat. Due to no spare with a 2023, 18 month old Pacifica Hybrid. I had to get a tow truck with a flatbed to transport the van to mattoon. The I had a flat. Due to no spare with a 2023, 18 month old Pacifica Hybrid. I had to get a tow truck with a flatbed to transport the van to mattoon. The dealership promptly replaced the tire and contacted insurance to have the tire replacement covered. They completed the 20k ckup sent me on my way. Since the computers systems were down they later sent an small value invoice. Thanks Pilson. Job well done during a trying time.😎 More

2021 jeep wrangler clutch recall. The recall work was performed quick and professional with minimal time down. The recall work was performed quick and professional with minimal time down. More

Bought my 2016 Jeep Wrangler Rubicon Unlimited new from Pilson. Sales staff and service staff have performed tremendously for me ever since. Pilson. Sales staff and service staff have performed tremendously for me ever since. More

had a great experience Purchasing my Ford Explorer from your dealership, totally satisfied with the salesperson your dealership, totally satisfied with the salesperson More

Easiest buying process I’ve ever had. Tracey and Matt were great and made the whole experience worth the drive! Tracey and Matt were great and made the whole experience worth the drive! More

Drew and Jordan in service did a great job. I was planning a trip when my ac went out they got me taken care of quickly I was planning a trip when my ac went out they got me taken care of quickly More

Great dealership RandyMcDonald helped us get our 2020 Hyundai elantra went there and got everything done within an hour and half definitely will continue to do Business. Hyundai elantra went there and got everything done within an hour and half definitely will continue to do Business. More

Worst experience of my life. I did my credit application over the phone just after 9 am and at 2 pm I was called to be told the car had sold. Even though I wasn’t in person I sho I did my credit application over the phone just after 9 am and at 2 pm I was called to be told the car had sold. Even though I wasn’t in person I should have still been a priority and they shouldn’t have delayed contacting the bank. That should have been my first 🚩. There was a vehicle comparable that I went ahead and purchased. I declined the warranty through text and verbalized it and still ended up with it. It’s been a process getting it reversed. Obv me never going there again won’t bankrupt them, but we were shopping for a total of 3 vehicles. I def would never go back in my life or rec them to anyone. Also it’s 2024. It’s a little tacky to assume someone is single just bc their husband isn’t there w them. Do better Jason. Tracy, however, was excellent. More

Friendly, informative, patient. Told what I was looking for and he found 4 vehicles for me to choose from. Told what I was looking for and he found 4 vehicles for me to choose from. More

$145 just to run codes. They want $600 for a service that may or may not fix it. Communication is very poor. They want $600 for a service that may or may not fix it. Communication is very poor. More