Pilson Auto Center
Mattoon, IL
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338 Reviews of Pilson Auto Center
Easy to do business with, worth the drive. I was in and out in less than 2 hours with the exact truck I wanted for the price I wanted to pay, I was in and out in less than 2 hours with the exact truck I wanted for the price I wanted to pay, More
I drove an hour and 20 minutes for this service each way. I was just under 6000 miles, and this was my first service. When I arrived, I asked if I needed a tire rotation. She measured my tread depth and said I was just under 6000 miles, and this was my first service. When I arrived, I asked if I needed a tire rotation. She measured my tread depth and said I could probably wait until my next oil change. I then asked if they checked the air pressure because my left side was definitely low, she said they do but she would make a note to be sure. I also asked how many miles it would be until I needed another oil change and she said since it was full synthetic oil it would be 9 to 10 thousand miles. She said it should be indicated on the windshield sticker. When my truck was finished, I left and headed for home. I then remembered to check the tire pressure to see if it was leveled out. That is when I discovered that the tire pressure was the same as when I brought the truck in! So that tells me that they never checked the tire pressure. The paperwork for the multi-point inspection shows they checked it, but they didn't so that made me wonder if they did any of the multi-point inspection? I also looked at the windshield sticker and it indicated I had another oil change due in 5000 miles? If it is synthetic oil, why would it not show 10000 miles? I had other things planned for the day that is why I did not return to the dealership that day, but I shouldn't have had too! More
What a great experience. This was probably the easiest transaction I have done. They made buying my new Jeep so easy. Thanks Matt Kramer, if you are in the market for a new c This was probably the easiest transaction I have done. They made buying my new Jeep so easy. Thanks Matt Kramer, if you are in the market for a new car, please see him. More
I never had to leave my house to buy my car! After driving 3 hours one way to test drive a car at another dealership, and having them jack the price on me once I was there, this was a very welco After driving 3 hours one way to test drive a car at another dealership, and having them jack the price on me once I was there, this was a very welcome perk of dealing with Pilson. They made the process as easy and smooth as possible for me. Would definitely buy another car there in the future. The only downside is I noticed bubbling around the windshield that I hadn't noticed before that wasn't pointed out, and the second a rock hit my windshield it chipped. Never had a rock chip in 16 years until then. More
Bought a truck last weekend. Everything went very smooth working with Steve. He had a couple of kids wash and fill it up for me, neither of which were done. I didn’t notice the g Everything went very smooth working with Steve. He had a couple of kids wash and fill it up for me, neither of which were done. I didn’t notice the gas until I was halfway home and the light came on. Kinda sucks considering cost of gas right now, over $100 a fill up. More