Piazza Volkswagen of Ardmore

Great deal, friendly, no games. I got a great deal on a 2017 Jetta that my local dealers said was impossible. The staff was nice, professional and did not play any of the games that I got a great deal on a 2017 Jetta that my local dealers said was impossible. The staff was nice, professional and did not play any of the games that are typical these days. They even went to bat with VW on a problem with my "Loyalty card" from VW. More

Pleasant and easy While this is a few months late, I wanted to be sure to give a review on my experience with Piazza and with Mike Robinson (sales) and John Zecchino (f While this is a few months late, I wanted to be sure to give a review on my experience with Piazza and with Mike Robinson (sales) and John Zecchino (finance). I would never have driven out to Ardmore if it wasn't for Autotrader.com. I was starting to have issues with my second Jetta and needed to find a solid yet affordable replacement, and I found a beautiful used CC at a deal on the site that led me to the guys at Piazza. Mike was extremely helpful (even without an appointment) and took me on a nice long test drive, on which he didn't appear to fear for his life as tested the car on the twisty turning road! I was not "wowed" by the drive in the CC, so Mike urged me to test drive the 2014 Jetta GLI on the lot (only 10k miles) and I loved it!! His no pressure style was very welcome and from there the paperwork went very smoothly. I love the car and the deal! The whole experience was easy, fairly quick (as far as car buying experiences go) and really enjoyable. I would recommend them for your next car buying experience - and of course, I'll always recommend a VW! More

Unresponsive Very slow response to emails. Ask a question multiple times, days later your response is always, come in and test drive, rather than an answer to the Very slow response to emails. Ask a question multiple times, days later your response is always, come in and test drive, rather than an answer to the question. Waste of time when I finally spent an hour driving to the dealership. The sales manager (Jamie Difebo) was busy at the Acura dealership, so they sent an inexperienced kid out to help me, of which he was none. They had sold the car I had inquired about, and that was the end of the conversation. More

Great Service Dept. Sales and Parts not so much. Sean, Vince, Shannon and everyone in service are a pleasure to deal with. I purchased my first VW here in 2003 (best price in the area) and have u Sean, Vince, Shannon and everyone in service are a pleasure to deal with. I purchased my first VW here in 2003 (best price in the area) and have used the service department to this day. When I wanted to replace the 2003 in 2013, I used Consumer Reports buying service and received a substantially better price from a dealership in South Jersey. All of the Pennsylvania dealership prices were curiously similar. When I wanted to buy a package of two map updates for my navigation system, I bought it through the Parts department at Piazza VW. They were not informed about the MapCare product, but they researched it and ordered it for me. When the first update arrived I picked it up at the Parts Dept. So far so good. When I inquired about the second update a year later, I found that I was supposed to have registered the product and without that registration I could not obtain the second update. I was given no instruction about registering. I don't believe that Jim in the Parts dept. did all he could to help resolve the matter. I had given him a phone number and the name of someone at the map company who promised to help, but he did not make the call. Jim checked only with his rep who said nothing could be done without the original registration. I will order future updates without troubling the dealership. More

"Mike Robinson-a great addition to the Piazza Ardmore Team" I came in to see if it would be worth my wild to trade in my VW Passat after receiving a promotional offer in the mail. I met with Mike Robinson at m I came in to see if it would be worth my wild to trade in my VW Passat after receiving a promotional offer in the mail. I met with Mike Robinson at my scheduled appointment time and he got right to work on figuring out an offer that included the promotional mailing + additional incentives that my husband and I found to be very satisfactory. He was very personable, honest, knowledgeable and, very importantly, patient with us. He even called me to ask me what type of cell phone I have so that he could order me the correct MDI cable for the car. When it was time to come in to sign the papers he had everything all organized and ready for us which helped expedite the process. My husband appreciated Mike's professionalism so much that he is considering working with him again over the next few weeks to trade in our used car for another VW. We've grown to love the VW cars and are even more delighted that we now have a competent salesperson Mike at Piazza to do our business with. More

Danit Klovsky was great! I found Danit through DealerRater. She had great reviews and she lived up to her reputation. I was looking for a very specific vehicle and she found i I found Danit through DealerRater. She had great reviews and she lived up to her reputation. I was looking for a very specific vehicle and she found it for me and made sure I had excellent service. She was incredible responsive and pleasant. I highly recommend her. More