Piazza Volkswagen of Ardmore

Don't buy a car from these people A business, and a brand is only as good as the people that represent it. Every person that I dealt with at this dealership was rude and arrogant. We A business, and a brand is only as good as the people that represent it. Every person that I dealt with at this dealership was rude and arrogant. We went there to buy a car and left because everyone was so rude. Truecar.com had the best prices listed at this dealership so we went there first, but we were told by Rocco that the listing online had nothing to do with their inventory. He offered us a car 11,000 more than the one we came there to buy. The old bait and switch trick. Well Rocco, the Truecar.com inventory is accurate for every other dealership in the area. But let me back up a minute. We actually had an appointment with Marissa . A set time to meet. But noone could find her and they kept us standing around for 15 minutes. When they finally located her, she said hello and passed us off to a really young boy that was going to give us a test drive. He said they didn't have the car we wanted on the lot. We could drive something completely different or wait 5-10 minutes and he would go get it from the holding lot. Well, of course we want to test drive the car we want to drive so we agreed to wait. The waiting room at this dealership is much lower end than other dealerships I have been to. I was offered tea but was never given it and the coffee was terrible swill. (Time for you guys to upgrade to a keurig like everyone else!) I wouldn't normally review the bathroom, but we sat there for 40 minutes before we were passed off to Rocco for the Ol' bait and switch. The bathroom was filthy, grime around the knobs on the sink and urine on the floor. But to make it even classier, there was an airfreshener on the counter that someone had marked with a p-touch machine like 5 times to say "do not steal." I thought I was in a luxury dealership. Anyway. I would not recommend this dealership to anyone. We visited another VW in the afternoon and bought our car from a place that treated us with integrity. More

Jaimie Manley was awesome! Jaimie did an awesome job helping us select our new car. She was great to work with. We are so happy with our purchase. We would definitely work wi Jaimie did an awesome job helping us select our new car. She was great to work with. We are so happy with our purchase. We would definitely work with Jaimie again. She knows the cars inside and out and was able to give us all of the pros and cons of the two cars we were considering. We did not feel pressured at all. She wanted to answer our questions and help us make the right decision for us. We had our own financing, but their rates were very competitive. Lauren was awesome too! More

A terrific place I purchased a pre-owned New Beetle from another dealer. I have brought the car to Piazza for service on several occasions. Bottom line: they are terri I purchased a pre-owned New Beetle from another dealer. I have brought the car to Piazza for service on several occasions. Bottom line: they are terrific. So far, I have dealt with Neil Berger, the Service Manager, Shannon Deegan, and Ken Dacanay. All of them have the "we cannot do enough for our customers" attitude. They are totally professional. They go out of their way to do repairs in an efficient and economical way, and they explain why they propose any particular work. I was in today and they had the technician who worked on my car, a very nice man named Rudy, explain the work he did. I have also found their parts people (I have dealt with Steve Sargent primarily) to be very nice and helpful. There are two other VW dealerships that are closer to my home than Piazza. But Piazza is where I will take my car because they have a customer service philosophy that is, quite frankly, remarkable. More

Fair Price This dealer gave me a fair price on my recent Jetta lease. I went to several other local dealers and this was the one with the best price. This dealer gave me a fair price on my recent Jetta lease. I went to several other local dealers and this was the one with the best price. More

The deal was blown at the last minutes because of a manager After a couple of visits about dealing and financing app., picked up the car in the evening. SInce the finance manager was out of the office had to c After a couple of visits about dealing and financing app., picked up the car in the evening. SInce the finance manager was out of the office had to come back to sign the contract. Next day in the afternoon, JC called me and saying they started hearing a noise from my trade-in want to discuss further once I come in. Went in with my wife, they started saying the noice is coming from the engine, and basically they said they cannot offer what they gave me in the first place, which is about $1900 less. Then JC talk to used car sales manager in Acura dealer, now the new appraisal is $1400. I said that's not acceptable. So my wife and I walked out. Next day, Greg, the dealer, not the manager, called me and said JC wouldn't change the price. I was already at a Toyota dealer and finalized the sales. Then about 30 min later JC called me and say if I am still interested the car. He said he would value my car back to the original offer, $2400. I said I already had bought a Toyota where the actual appraisal was $200 higher than Piazza VW. He asked me if I signed the deal, and picked up the new car. I was very pleased with Greg's service and his personality. But JC...he's not a personal who you wanna talk to. Can't stand his own words? Too bad that everyone has to go through that guy to make a purchase. More

Worst experience/service ever! I took my car in for a 20k service and had a problem with the internal computer that needed replaced. They had my car for 5+hrs the first day and 8+hr I took my car in for a 20k service and had a problem with the internal computer that needed replaced. They had my car for 5+hrs the first day and 8+hrs the second day for a job that took 1hr + the service. Upon completion they didn’t call the correct number to let me know that it was complete. My car was returned unwashed (inside and out), it had a torn wiper blade (which it didn’t have before and was one of the items on the list of inspected items), one of the rims was bashed up and to top it off the car had an additional 45+ miles on the odometer. I can prove this due to the milage that they logged when i dropped the car off and I took a photo when I picked the car up. In addition, the fuel light was illuminated on the dash and stated that it only had 20 miles left in the tank. I had 1/4 of a tank when I dropped it off and the light wasn’t on (comes on at 50 miles). I called the service center and the representative told me that I was wrong and that couldn’t have happened while it was with them. No apology, just a grumpy man with a bad attitude. In December 2013 I also had a PA state test, they lost my registration and insurance card. I called and was basically told that I was a liar and that they had returned the documents to the car. I couldn’t believe this. I had no choice but to buy a replacement registration out of pocket. I didn’t receive a reimbursement nor an apology. Needless to say we will never to returning to Piazza VW of Ardmore for a service or to buy a new vehicle! More

Chris Whitehair, the salesman with whom we dealt, went above and beyond what would normally be expected of a salesperson. He was exceptionally helpful, knowledgeable, friendly and professional. In addit above and beyond what would normally be expected of a salesperson. He was exceptionally helpful, knowledgeable, friendly and professional. In addition, he traveled in the snow from Pennsylvania to Connecticut and back again to pickup and successfully deliver the specific model and color Beetle that my wife and I wanted. He deserves exceptional praise and extraordinary recognition for his efforts! I will, without question, recommend Chris and Piazza VW. More

I have leased or purchased no less than 12 VW's from this dealership, notwithstanding that I have lived in other counties and states and could have purchased or leased anywhere. Good people make it a g this dealership, notwithstanding that I have lived in other counties and states and could have purchased or leased anywhere. Good people make it a great dealership. More

I had a great experience. We communicated through phone, email & texts. No pressure. Worry free. He was totally accommodating during the negotiation process and delivered everything he promised. email & texts. No pressure. Worry free. He was totally accommodating during the negotiation process and delivered everything he promised. More

We came in to buy a car because our family car died. The mechanic said it would cost more to fix it than what it was worth. We were not ready to buy a car for another few months. I came into the dealership mechanic said it would cost more to fix it than what it was worth. We were not ready to buy a car for another few months. I came into the dealership just to get a idea of how much it would cost us to buy a used car big enough for my family. Greg Riepce was my salesmen. Greg asked me what I was going to use the car for and asked how many miles I put on my car per year. He mentioned that leasing a new car may be a option to consider. I thought leases were just for companies that provided cars for their executives. I came in to buy a used Jetta basic model and after we test drove a couple cars Greg recommended I really liked the Sportswagon. I was surprised when Greg told me I could lease the car I wanted not buy the car I needed. We got a larger car than we originally asked for with the Bluetooth and Sunroof within our price range. I explained to Greg there was a monthly payment maximum we could afford and he gave us a lease option well below that. Greg took the time to explain all our options without being a pushy car salesman that I spoke to at the other dealerships. It was a overall great experience. More