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Piazza Honda of Reading - Service Center
Reading, PA
1,783 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,783 Reviews of Piazza Honda of Reading - Service Center
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August 28, 2025
The service Rep. Alex is an excellent representative. However, these dealer mechanic technicians are not good representation of the dealer. I recently bought 2017 Ho Alex is an excellent representative. However, these dealer mechanic technicians are not good representation of the dealer. I recently bought 2017 Honda Pilot end of April with a different dealer and a week of having the car the emission light can on. I took my car to this Honda dealer, so the issue can be find and fixed and it fund the issue had to do with a common issue with the 2017 Honda Pilot. This was covered under the warranty and apparently it was fixed since the first visit. It has been a total of five visits from May until August, where the lights come on and off. All the time that car has been drop off for two day or three they will say it is fixed. Now at the five visit is where they found the true issue. Now I end up paying outpocket $2100 because the warranty does cover it and can’t go back to the dealer that I bought because this Dealer took 4 months to find true issues. Now I’m outside of dealer warranty since I bought my car. This was a horrible experience, I trusted this honda dealer to find the issue and fixed it. Even if this is the cost that need to take place for this first time the dealer from I bought will have covered. Not happy at all with the mechanics technicians, you guys the professional “the house of the Honda”. Yes this bother all the time wasted and top paying out pocket. Hope your technician they do a better job because their making your customer service team look bad and the dealer as whole. I will still bring my car back to use guys, but I hope this survey changes something in the mechanics technician department. Thank you Alex for your excellent customer service. More
by Chris Luna
Verified CustomerEmployees Worked With
August 28, 2025
Piazza Honda of Reading was professional, welcoming, and efficient. The staff made the process smooth and stress-free. efficient. The staff made the process smooth and stress-free. More
by NICOLELBING
August 27, 2025
I appreciate the staffs professionalism and welcome feel. Nothing is cheap anymore, but I feel the technician s have my back Nothing is cheap anymore, but I feel the technician s have my back More
by CDBUEHLER
Employees Worked With
Other Employees :
Kumar
August 27, 2025
I have never had a bad experience at Piazza. They are always so helpful and have great customer service. They are always so helpful and have great customer service. More
by JENL1322
August 27, 2025
Service department specialist Jon B. is a great asset to the company as a friendly and knowledgeable CS face for Honda. My first visit is not now my last. I will bring my car for service is a great asset to the company as a friendly and knowledgeable CS face for Honda. My first visit is not now my last. I will bring my car for service going forward. More
by KRISG53
Employees Worked With
August 27, 2025
Service did what I requested. Recommended necessary work for vehicle mileage. To many words. It is a car Recommended necessary work for vehicle mileage. To many words. It is a car More
by KATIESENSENIG
August 27, 2025
First of all, the receptionist, Amelia, was great! Besides being very efficient at her job, she was very informative, friendly and kind. I prefer getting the oil changed at Piazza knowing that the ge Besides being very efficient at her job, she was very informative, friendly and kind. I prefer getting the oil changed at Piazza knowing that the genuine Honda oil filter is used bcuz i want the best for my car and the oil change was done in a timely manner. Plus, the coupon I used was a very big help to me as a senior citizen. Lastly, the snacks in the customer lounge were a very nice addition to a great experience. Thank you Piazza for everything!! More
by GROUNDYGROUNDHOG
Employees Worked With
August 26, 2025
Pleasant employees. Explained everything to me regarding this appointment and upcoming. Gave me pricing on upcoming work to be done. In and out in a very reasonable time Explained everything to me regarding this appointment and upcoming. Gave me pricing on upcoming work to be done. In and out in a very reasonable time. More
by CLEFEVRE50
August 26, 2025
Profesional and great communication Job always well done in the time indicated, great communication through out the day. Did not ask, but would be able to get a loaner next service in the time indicated, great communication through out the day. Did not ask, but would be able to get a loaner next service More
by JOEGARAY79
Employees Worked With
Amelia and can't remember the service rep name
