Phoenix Truxx

The experience at this dealership was outstanding. Everything from the moment I walked in, until the I left with my new car, I got the best customer service. I have gone to a lot of dealerships and ha Everything from the moment I walked in, until the I left with my new car, I got the best customer service. I have gone to a lot of dealerships and have a lot to compare this one to. Danny was a great help by providing me with all the information I needed. Danny and Kaisun answered all of mine and my parents' questions accurately. I am, overall, very please with the experience. Thank you. More

Im very plken Harris helped me get someone to finance and also found me the car I was happy to drive off in. Duwaun also was a good help when I had an issue with it but all was well. So now I'm driving a 200 also found me the car I was happy to drive off in. Duwaun also was a good help when I had an issue with it but all was well. So now I'm driving a 2007 Mitsubishi gallant that is great. More

On Tuesday, December 27, 2011 I contacted Harry Brooks, Internet Finance Specialist at All Star Mitsubishi (6056 Route 35 North, South Amboy, NJ 08879), via the Cars.com website. My inquiry was regarding Internet Finance Specialist at All Star Mitsubishi (6056 Route 35 North, South Amboy, NJ 08879), via the Cars.com website. My inquiry was regarding a brand-new, leftover 2010 Mitsubishi Outlander ES 4WD in Rally Red. Harry Brooks called me in regards to my inquiry, in which I stated that I was interested in trading both my vehicle (2011 Mitsubishi Outlander Sport SE) and my wife's vehicle (2010 Mitsubishi Lancer ES) for the one vehicle, to effectively cut our monthly payment in half. I stated the approximate amount of the payoffs for both of our vehicles and described their condition accurately and their mileage to the nearest 100 miles. I also specifically stated that I wished to use my credit union for financing, at 2.69% for 60 months, conventional loan, no exceptions, and pay in the ballpark of $400 per month with no money down. I stated that I believed it would be difficult to make this deal due to the negative equity in our vehicles, but the 2010 Outlander ES we'd be trading in for may have enough rebates and/or discounts on it to offset our negative equity. I stated that I did not wish to waste his time nor mine if this deal was not something that would come together, especially since I lived four hours away. On Tuesday, December 27, 2011 Harry Brooks responded to me via email and stated "Hi Lance, Yes, what you are proposing is very possible. First, All Star Mitsubishi is discounting all New Outlanders up to $5,000 off list price. Second, Mitsubishi is offering additional savings on New Outlanders, as much as $2,500. Third, your expectations on your trade-ins may be off a bit. Because your trade-in vehicles are desired vehicles, at least in my area, I cannot specifically tell you how much more I can offer you than what you are expecting. Fourth, Mitsubishi is offering interests rates from 0.00%, however, you are free to use whatever financing you choose. If you have any additional questions please feel free to contact me." Harry Brooks then called me to verify the details, and asked me to email him all of the information, which I did. He advised that he would put the deal together for me once the information was received. Later on that same day I contacted Harry Brooks via telephone and requested, in writing, something showing how much we would need to finance with our trade-ins. I stated that this was to know how much we should seek loan pre-approval for with the credit union. Harry Brooks contacted me shortly after via email and stated " Hi Lance, Figuring more towards worse case scenario, the Lancer at $4,000 negative equity, and the Outlander at $1,500 negative equity, I come up with a net amount of approximately $25,000. This amount at 2.69% over 60 months is $446/month." I then called Harry Brooks to confirm that I received his email and to inform him that I would be contacting our credit union the next day to seek loan pre-approval. At that time Harry Brooks also informed us that we may be able to get a 2011 Outlander cheaper with the rebates and incentives currently offered on them. On Wednesday, December 28, 2011, my wife spoke with our credit union, with whom she applied for loan approval the night before in the amount of $25,000, and received confirmation that she was approved. I called Harry Brooks that same afternoon and advised that we were approved for the $25,000 loan, and would be at the dealership at 9 a.m. the next day to complete the deal, to which he agreed. On Thursday, December 29, 2011, my wife and I arrived at the dealership at 9 a.m. after a four-hour long trip in separate vehicles. We were greeted at the door and informed the receptionist that we were there to see Harry Brooks. She informed us that Harry Brooks had not yet arrived for work, and that another salesman would take care of us. Then, Kenny (lead salesman?) introduced us to another salesman (Fadi?) that would be working with us. We told him we were there to make the deal we had set up with Harry Brooks on the 2010 Mitsubishi Outlander ES in Rally Red. Kenny and our salesman then told us that vehicle did not exist! They both insisted that they would make the deal work, especially since we travelled such a great distance. A new 2011 Outlander Sport SE (cheapest on the lot and very similar in price to the 2010 Outlander ES) was agreed upon. Approximately an hour and 45 minutes went by, with absolutely nothing being accomplished except some minor, sporadic paperwork (which our salesman botched extensively - he seemed to be borderline illiterate), and Harry Brooks arrived to work at 10:45 a.m. Approximately 45 minutes later, after waiting around, doing some more minor paperwork here and there (including a credit application because our salesman insisted he could get us a better rate - he could not, so my wife's credit was run again, unnecessarily), our salesman presented to us the "deal", which showed $2,500 down, approximately $460 per month for 72 months. I protested that I explicitly made the deal for no money down, around $400 per month for no longer than 60 months. I continued to get the runaround for the next hour and a half, while they continued to "work" the deal. I ended up speaking with the individuals who I believed to be the sales manager (name unknown), the finance manager (Kai-Sun?, who, minutes before we left, claimed our Lancer had "hail damage", which is a complete lie), and the owner (Joe), but no deal was ever made because they wanted me to pay $29,000 for the vehicle, when the "worse case scenario" figure originally agreed upon was $25,000. I would have even agreed to $26,000, but they refused to make the deal. The only thing we received from All Star Mitsubishi was a few dollars of gas in each of our tanks (not fill-ups, probably more in the area of $5-10 in each), which I suppose is better than nothing. But, we're still out the $100+ we spent on gas and tolls, not to mention the day we took off work, which included eight hours of driving two vehicles and four hours of wasted time at the dealership, putting approximately 450 miles on each of our vehicles. This is the worst experience I have ever had at an auto dealership and I wouldn't wish it on anyone. The dealership should have made good by taking a hit on the sale. They could/should have fired Harry Brooks, or at least laid him off until the lost money was recouped, since he lied to us from the very start (he knew the vehicle we inquired about did not exist, that's why he hinted about a 2011 vehicle possibly being cheaper) and is obviously incapable of performing his job duties to a satisfactory degree. At least then they could have come out clean and saved any reputation they may have had. More

Went Back to All-Star Mitsubishi since I purchased my Went Back to All-Star Mitsubishi since I purchased my 2006 Mitsubishi their and was very happy with my purchase at that time in 2006....I went back t Went Back to All-Star Mitsubishi since I purchased my 2006 Mitsubishi their and was very happy with my purchase at that time in 2006....I went back to look at the outlander sport which was getting excellant ratings and reviews from Car and Driver and customers who purchased the Outlander Sport from different Dealers in the USA. When i arrived at All-Star alot of the same staff members remembered me from my 2006 purchase at All-Star(from Sales to Robert V. Service Manager). I felt like i was family from all the kindness they showed to me. I spoke to the sales team and stated i am looking for the 2011/2012 Outlander Sport with 4WD. They showed me one vehicle in silver(which i forgot to tell them no silver since my 2 previous Vehicles from Mitsubishi were silver). I was very happy with the 2011 Outlander sport that I saw so i purchased the 2011 OutLander Sport in Mercury Grey with alot of the features that i was looking for. I love Mitsubishi Vehicles due to the fact they are great when needing an vehicle to last if going long distances to work everyday, the only thing i needed to due is oil changes,tires,Brakes and all other general maintance. I have been driving the vehicle for 2 weeks already and ivery happy with the Mitsubishi Outlander Sport 4WD. Maybe I will purchase and get the Trunk Non-Slip Grip Mat(part #MZ314490),for the Outlander Sport to protect the trunk carpet from wear and tear. More

i went to look for a used car and visited several dealers in the area until I decided to come to Mitsubishi. The sales team was very friendly and didn't feel the pressure sales pitches. they worked well wi in the area until I decided to come to Mitsubishi. The sales team was very friendly and didn't feel the pressure sales pitches. they worked well with the price which is why i bought the car. More

Such professional and courteous service I was comfortable and treated with the highest level of professionalism and I will recommend this dealer to anyone of my friends looking for a vehicle comfortable and treated with the highest level of professionalism and I will recommend this dealer to anyone of my friends looking for a vehicle More

I have had a wonderful experience with Allstar from top to bottom. I purchased a 2004 Endeavor from them in 2006. They walked me & my wife through every step to the point where we felt absolutely comfortab to bottom. I purchased a 2004 Endeavor from them in 2006. They walked me & my wife through every step to the point where we felt absolutely comfortable after everything was said & done. We have also had the same experience with Mr. Ventura & his service & parts crew. We appreciate the honesty & character that Allstar displayed all across the board. I will continue to utilize them for the repair of my SUV. I will also go back to them when my family is in need of a new vehicle. More

I spoke to Ken and told him what price bell Mitsubishi was giving me. He fought for my business and gave me a price I couldn't resist. All while being very friendly and not pushing me into a deal. Greg wa was giving me. He fought for my business and gave me a price I couldn't resist. All while being very friendly and not pushing me into a deal. Greg was the sales person who took care of me and Kai-sun put me in an evo until my car was ready just so I didn't have to wait. Everyone is friendly there and I'd recommend all star to anyone interested in Mitsubishi. Thank you all star. -Marc More

I started shopping first on the internet. When I called I spoke with a gentleman named Harry, he was fantastic! When I went into the dealership, my sales guy was named PJ. He was very friendly and for being spoke with a gentleman named Harry, he was fantastic! When I went into the dealership, my sales guy was named PJ. He was very friendly and for being a salesman, it seemed liked he put himself in my shoes, as the buyer, which I felt a relief. I wasn't haggled, and pushed towards something I didn't want. As we were going over numbers, one of the owners came over, Frank and insured me that I was going to go home happy, and that they will make that happen. And I did that night with my new SUV! When I went back in to sign all my papers because it was late when I received the truck, I even gotten a bigger suprise. My interest rate was lower then expected and the finance manager was nice, not some grumpy guy behind the desk. He smiled the whole time and was very friendly. I told him that was the best experince I had in a fiance office. When I walked into All Star Mitsubishi, I already had a blank check with an interest rate. The guys at All Star Mitsubishi worked with different lenders and gotten my interest rate down a bunch. Which over all saved me money! After all my papers are signed. I was dealing with Dave the service manager. He walked me through everything that was done to the truck and gave me a free oil change for next time! He was very nice and has great customer service! Overall, my experience at All Star Mitsubishi was GREAT! I am going to go back for my next car and recommend them to all my friends and family. I even posted on my facebook how great they are. Great job!! More

Very nice people, and I got the deal that I wanted. If you are in the market for Mitsubishi definitely give this dealership a chance. you are in the market for Mitsubishi definitely give this dealership a chance. More