Phoenix Truxx

This dealership is greatat before the sale customer service,but after the sale is a whole different story.They have many draw backs like wondering how many collection calls will you get on your trade i service,but after the sale is a whole different story.They have many draw backs like wondering how many collection calls will you get on your trade in before they pay it off,promising things and then giving many reasons why it was not promised or excuses of why you dont meet the criteria.Over all I truly believe the is adearlership that is well trained in sales but not in ethics. More

I recently sold my 20007 Outlander to the dealer on 6/15/12.And I had a broken driver side strut,tyson offered me 10,400.I still have not received my check as of 7/7/12.I am not happy about why I did n 6/15/12.And I had a broken driver side strut,tyson offered me 10,400.I still have not received my check as of 7/7/12.I am not happy about why I did not receive my money.It turn's out they miss-placed the check,Why? I did receive a call on 7/5/12 that I should get it today.When I called 7/6/12 and said I did not receive it,that's when I was told it was sent via fed-x.So when they asked for my correct address,they forgot to ad in the Apt # I have not any real response or an any kind of reason why it took so long.After all they have my outlander for over 3 weeks. I don't know how this dealer got any good reviews for good customer service at this point in time.I'm stressed out by all this and not a happy x customer.I checked both owner's name's as I'm not too sure who I saw that day. More

My overall experience was wonderful. Keith took the time to make sure the new car I had in mind would fit into my price range before we went ahead with looking at vehicles. All staff was very kind and made to make sure the new car I had in mind would fit into my price range before we went ahead with looking at vehicles. All staff was very kind and made me feel very comfortable during the whole sales process. More

Went to All Star to look into buying a Used SUV, having received a sales flyer in the mail. I understand the flew in all these sales people to move the cars, and while they were pleasant, they didn't real received a sales flyer in the mail. I understand the flew in all these sales people to move the cars, and while they were pleasant, they didn't really try to even sell any of the vehicles. They were more concerned about filling out all this paperwork, including a lot of personal information, and getting me to commit to purchasing a car before I even looked at one! Then I insisted at looking at the lot, and was shown 2 SUVs, and the salesperson didn't say much of anything about the vehicles - including the price! Everytime I asked how much they wanted for the cars, I got a run-around, and very high ball-park price on one of the vehicles, and a push to get me to commit. It felt like a such a scam, and at one point I was told they can't give me any numbers because "the Chicago office does not think I'm a committed buyer." I was very offended, and by the end, my husband's patience ran out and we left. The next day, we went to Oasis Chevrolet and bought a car. It was a night & day experience. It was a nice atmosphere, got to see all of their targeted vehicles, discussed everything up front - including the pricing, the salespeople were respectful and knowledgable. We felt like we got a very good deal, on an even better & newer SUV. I am now a new loyal customer. More

It all started when I applied for a loan on-line. I received a call from a gentleman by the name of Harry. Harry told me to come down, I was a little suspect (who wouldn't be it's a car dealership), bu received a call from a gentleman by the name of Harry. Harry told me to come down, I was a little suspect (who wouldn't be it's a car dealership), but I went anyway. He introduced my to the Queen, and I must say that I was blown away. I walked in with a certain mind set, but the friendliness that she exhibited was mind blowing. I explained to her my situation, and she definitely took care of me, just as if I were a member of her family. We talked, and by the end of the day, she and her team were able to secure me a loan, and I drove off with the car that day. I had to come back to sign more papers and to finalize the deal, and again, she was nothing short of fantastic. I am grateful to the Queen, and the other employees that worked hard to get me out of my "gas guzzler" and into a more fuel efficient car. That same day, I explained to her that I forgot a few items in the old car. Now she could have been nasty and not allow me to retrieve the items that I left behind, but instead she called someone from the service department, and allowed me to retrieve the items. I must say that Mike and Mike were awesome. For some reason, the keys could not be located and Mike and Mike tried their hardest to assist me in retrieving my abandoned items. They assisted me for about 25 mins, and still we could not get the doors, open, so I just said forget it. But they continued to work, and after another 10-15 mins, they stopped. I received a call from the Queen today, and she explained that they retrieved the items I left behind, and that it would be mailed to me. I am grateful for the way that the staff went out of its way to assist me in every aspect when purchasing a car. If you guys/lovely lady are reading this, I thank you, and if I know someone that is looking to purchase a car, you're the first person I am calling, and pointing them in your direction. More

I worked with Chris Perman on a third party buyout of a leased car. From the moment i called in all the way to the signing of the paperwork, Chris was simply outstanding. Friendly, thorough, detailed, and leased car. From the moment i called in all the way to the signing of the paperwork, Chris was simply outstanding. Friendly, thorough, detailed, and most importantly patient - Chris made the entire experience smooth and seamless. I would definitely recommend All Star Mitsubishi based on Chris alone, but the service i received with the Service Dept., as well as working with Frank in Sales make this dealership one of the best in the Central Jersey area. 5 Stars! More

I have visited All Star before and had many positive experiences. However this time I came to look at a Lancer Ralliart for myself. One salesman, Danny Ventura, came up to me and introduced himself. He experiences. However this time I came to look at a Lancer Ralliart for myself. One salesman, Danny Ventura, came up to me and introduced himself. He came on way too strong, and asked me if there was any way he could get me to drive home in a car today before I have even seen the car itself! Once we got inside I told him about my intentions to shop around and look at some cars before making a decision and he told me, "That's weird, who shops around for cars?" Then, once he found that the current used Lancer Ralliarts were out of my price range (which I had informed him was very flexible) he was adamantly against my requests to see the car and seemed to want me out of there. I did get to sit in the car, and turn it on, but not much else. He refused to let me drive it, although at the same dealer several months earlier, another salesman let me drive an Evo when looking for a car for my girlfriend. All in all I would recommend this dealer but to be CAREFUL what salesman you get. This is the second salesman I have had who cares more about the sale than my satisfaction. I will be purchasing a Lancer Ralliart this summer, however because of this salesman it will not be from All Star. More

I drove from mid delaware to buy a vehicle that my wife and I were approved for by Ms Robinson's swift work. The car was a 2009 used Lancer GTS with almost 40k miles. I found the car through an ebay ad tha and I were approved for by Ms Robinson's swift work. The car was a 2009 used Lancer GTS with almost 40k miles. I found the car through an ebay ad that labeled the price $15.3k and after a three hour drive they tried to sell me the used vehicle for 16.9 that they said brand new was "around $24k - $25k" but in actuality is on mitsubishi motors of north america for 20k. With only excuses and no legit reason to hike the price this is what small town dealers do to manipulate their clientele. They apparently aren't reasonsible for honoring the ad they put in Ebay, instead they would rather act like the price increase comes with all vehicles because they have inspections, and servicing to make sure that a car under warranty is still safe, while reputable, and legit dealers include that in what's called the original sale price. More

Ken Harris was amazing! He helped me in every way that he could. I went to many dealerships in the past month and All Star was by FAR the best. I went in to buy a 2007 Nissan Altima, the price was great and could. I went to many dealerships in the past month and All Star was by FAR the best. I went in to buy a 2007 Nissan Altima, the price was great and the service was great. My mechanic checked the car inside and out. I am a tough customer to please, but they pleased me.. They made me feel like family :) More

Fadi Hanna was a big help, always smiling and right there to assist. The general manager Tyson was also wonderful doing whatever he could to make it a great experience. If you are interested in a pleasan to assist. The general manager Tyson was also wonderful doing whatever he could to make it a great experience. If you are interested in a pleasant car shopping experience please go to these two young gentleman, they were great. And before anyone asks I just purchased a car from them 10 days ago and "No they are not relatives or friend." I stopped in to pick something up yesterday and they were exactly the same friendly helpful men, and they didn't have to be the car was already purchased. They even offered to find me the car that I was looking for not just what was on the lot. I had my own fiancing when I went in but they asked if they could check another one for a better rate and terms and they did get it for me in about 5 minutes. More