Phillips Chevrolet

Just traded in my Silverado for a new Colorado. I worked with Collin Mohney. Collin was great to work with and certainly knew the vehicle lineup. He made the process comfortable. I will happily I worked with Collin Mohney. Collin was great to work with and certainly knew the vehicle lineup. He made the process comfortable. I will happily recommend Phillips and In particular Collin to anyone I know interested in purchasing a vehicle. More

Great communication,phenomenal service, was very clear with everything and very respectful and great to talk with. with everything and very respectful and great to talk with. More

I bought a car from Phillips because they had the car I wanted: a red Chevy Bolt. It wasn't because of the service. I would not recommend them. Rami might boast about being the top salesperson in Illino wanted: a red Chevy Bolt. It wasn't because of the service. I would not recommend them. Rami might boast about being the top salesperson in Illinois, but I switched to a saleswoman because I didn't want to be treated the way he treated me. (I am a woman.) True, I could have given him more notice that I wasn't going to come look at the car when I said I was--I was dealing with a death in my family--but that didn't warrant the response I got from him. After purchasing the car, the saleswoman started sending me messages requesting I write a review. I did not respond because I did not want to leave her a negative review. She was nice, but when she showed me the car, she said it had safety features which I knew it did not have (and wish it did). I knew her product better than she did. She was on her cellphone on personal matters while helping me. Her goal, she said, was to get me in and out quickly, but that was not my goal. I was buying a car from a dealer for the first time and had not owned a car in a number of years so there was a lot to learn. I wanted to take as long as necessary to understand the new computerized features and get them set up. Most significantly, she did not give me the option to have a license plate installed on the front of my car. My car had originally been sold in Michigan where front plates are not required and since it is electric, they didn't have the plates at the dealership. I left with a temporary plate on the back. When I got two plates from the state and discovered that it is illegal to drive a car in Illinois without a front license plate, I was understandably upset. If she had simply acknowledged the error, I would have understood. Instead, the saleswoman’s excuse for not installing one was that people have gotten upset when Phillips drilled a bracket into their front bumper. Fine. That’s not me. I don’t want to give the cops any reason to pull me over. Rather than admit the mistake, she implied that I was the one out of the norm. She could have at least given me the choice: vanity or legality. Instead, the #1 selling Chevy dealer in Illinois sends customers off to violate Illinois law. I drove back to the dealership -- over an hour's drive for me--for them to install a bracket on the front bumper. While at the dealer, I spoke with a manager and he told me that he doesn’t have a front license on his car, (which he name-dropped was a BMW: apparently Chevys are good enough for him to sell (and for me to buy) but not good enough for him to drive?) I was not interested in participating in the cool car culture. Again, I was out of the norm for wanting to follow the law. I did manage to get financial compensation for the lack of a front license plate bracket, but not an acknowledgement of a bad policy and a commitment to change. I showed the manager (as I had showed another manager) the texts that Rami had sent me. Both managers agreed that the texts were not appropriate for a salesperson to send a potential customer. I asked for an apology from Rami, which the manager agreed I was due but which, unsurprisingly, I never received. Thus, I am writing this review. I do not write negative public reviews without first trying to make things right with the people involved. If rather than being hounded to write a Google and dealer rater review, I had been asked, "How did we do? How might we improve?," I would have been given the forum to discuss these matters, we would have resolved them, and I would happily write a positive review for a dealer with a culture of continuous learning and improvement. Unfortunately, that is not the case. I do not recommend Phillips Chevrolet. More

We needed a new vehicle that will fit our whole family now we're driving off the lot with a 2024 that fits a family of eight. Thanks DOM! Thee BEST! Dom stayed overtime on Saturday! Purchasing a new vehic now we're driving off the lot with a 2024 that fits a family of eight. Thanks DOM! Thee BEST! Dom stayed overtime on Saturday! Purchasing a new vehicle for our family. My father-in-law is 84 years old and is hard of hearing but he was very patient with us and let me take time to communicate all the fine details with Pops when he doesn't understand something. Even when he didn't have an answer for us, he made sure to get someone who could answer me so that I would be comfortable with our sale. Me and my husband are foster parents and we just took in siblings of three. More

Phillips does a great job at providing the best options for your needs! All the staff is willing to pitch in to get the best deal, and have you driving home in a reliable car! for your needs! All the staff is willing to pitch in to get the best deal, and have you driving home in a reliable car! More

The Phillips Chevy dealership is clean, well taken care of, had an excellent lot of vehicles, and friendly staff all around! of, had an excellent lot of vehicles, and friendly staff all around! More

Enjoyed working with Brandon. Excited about new blazer rs. Thank you for the service. Ennd Excited about new blazer rs. Thank you for the service. Ennd More

Extremely personable, easy to talk to. He was willing to go through everything that I asked. He was willing to go through everything that I asked. More

So we just bought a car from here and we met Collin. He knew all of the answers to our questions and made this one of the best experiences buying a car. He knew all of the answers to our questions and made this one of the best experiences buying a car. More

Collin M. was extremely patient and allowed us to take our time, over a course of over 10 days. Did not pressure our purchase and had a goal for our family to was extremely patient and allowed us to take our time, over a course of over 10 days. Did not pressure our purchase and had a goal for our family to purchase a vehicle we were comfortable with. (Even came in on his day off to test drive vehicles!) More