Phil Long Toyota

Outstanding I was driving from WA to TX when my Tundra started having problems. I stayed in Trinidad overnight and took her in first thing in the morning. Scott w I was driving from WA to TX when my Tundra started having problems. I stayed in Trinidad overnight and took her in first thing in the morning. Scott was great! The rest of the sales and managerial staff were equally accommodating and friendly. It was a quick fix thankfully and Scott got me back on the road. Highly recommend!!!! More

My Compliments to your outstanding staff! My 2016 Nissan TITAN blew 2 deisel fuel lines while towing my camper. I was in the middle of nowhere and limped in to Trinidad on 6 of 8 cylinders. D My 2016 Nissan TITAN blew 2 deisel fuel lines while towing my camper. I was in the middle of nowhere and limped in to Trinidad on 6 of 8 cylinders. Deisel fuel soaked the entire truck and I feared the worst. Called Phil Long Toyota for help which came from Alex and Scott in a manner that surpassed any dealer I have delt with in many years. Alex met me on the street, directed me to a lot where I could disconnect my camper, and arranged for immediate repairs with Scott. I won't say they moved me to the head of the line, but it sure felt like it. The service was outstanding and even the mechanic spoke with me regarding the mechanical failure and suggested repairs. Phil Long Toyota knows the true meaning of customer service. The entire staff made us feel welcome, provided snacks and coffee, provided progress reports on repairs, and supplied documentation necessary in seeking warranty compensation for repair costs with Nissan. I made the trip from Colorado to Texas without incident, and without having suffered huge towing and repair costs. More

Traveling While traveling, I recieved my notification regardung my 5000 ml. service. I checked Google and called for an appointment. They got me in the next m While traveling, I recieved my notification regardung my 5000 ml. service. I checked Google and called for an appointment. They got me in the next morning. I was in and out in 30 minutes. I am completely satisfied with your service. I hope as I travel I have such good service from other Toyota dealerships More

95,000 miles Keeping my 2004 Rav-4 going is very important to me. I trust this dealership to do this with minimum expense and they do. I particularly liked being i Keeping my 2004 Rav-4 going is very important to me. I trust this dealership to do this with minimum expense and they do. I particularly liked being informed as the process went on of what they were finding. While a wind damage to my door had to be scheduled for a later appointment, the made temporary repair to make it more useable and prevent further damage More

Service was great!! Scott Fields is very friendly, efficient, and knowledgeable. Everyone at Phil Long Toyota in Trinidad, Colorado seem to go above and be was great!! Scott Fields is very friendly, efficient, and knowledgeable. Everyone at Phil Long Toyota in Trinidad, Colorado seem to go above and beyond to make sure the customer is comfortable while the vehicle is being serviced. More

Service well done. Service was very well done and it was finished ahead of schedule. Everyone was friendly and very helpful. All our needs were met in a timely manner. Service was very well done and it was finished ahead of schedule. Everyone was friendly and very helpful. All our needs were met in a timely manner. More

Engine Repair I had some engine repair that was needed. I scheduled an appointment ahead of time and when I arrived the parts were not available. However there was I had some engine repair that was needed. I scheduled an appointment ahead of time and when I arrived the parts were not available. However there was no way they could have know what was needed. They figured it all out and gave me a price with a hand wash to my car, which was really reasonable. Since the parts were not in they gave me a loaner vehicle to drive around till my card was ready this took about a full 24 hrs. However, once I received my car back it worked great and the car looked amazing. Scott was a great help! More

Service great I was very pleased with the service department at Phil long Toyota. They were very curtious and knowable. I like the new location because I can walk a I was very pleased with the service department at Phil long Toyota. They were very curtious and knowable. I like the new location because I can walk and do business, shop, or go to lunch while they work on my vehicle. More

would not recommend asked for a them to check out my 1986 toyota van to confirm electrical problem. told us it was electrical but they didnt have and they dont make the t asked for a them to check out my 1986 toyota van to confirm electrical problem. told us it was electrical but they didnt have and they dont make the toyota parts anymore so they cant do any work. they then proceeded to do 800$ worth of work without confirming, and without fixing the problem. but a lein on my vehicle. super unhelpful staff whom are willing to take advantage of others. More

Going the extra mile! i came in for my oil change and had been looking all over Amazon for a battery for my key fob, the cheapest i could find was over $20. Scott the servi i came in for my oil change and had been looking all over Amazon for a battery for my key fob, the cheapest i could find was over $20. Scott the service manager not only got me in and out fast but replaced my battery in the key fob for $5.41!!! Very pleased, happy and certainly always recommend Phil Long to anyone I know looking for a vehicle! The gold standard of care lasts long after you buy your car! Thanks to all at the dealership, Ginger W More