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Phil Long Lincoln
Colorado Springs, CO
122 Reviews
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122 Reviews of Phil Long Lincoln
October 12, 2020
Bought a brand new Mustang GT Premium and noticed flaws in the paint upon getting the car home and cleaned up. Contacted them and they made the attempt to correct the paint issues, the sales manager Arron in the paint upon getting the car home and cleaned up. Contacted them and they made the attempt to correct the paint issues, the sales manager Arron was completely awesome and went out of his way to help us out with getting the paint issues corrected! The problem is with the body shop, they corrected the paint issues at the rear of the car but caused more problems in other areas that weren’t already issues! Burnt through the clear coat on the roof and drivers side quarter panel right on the body line, left orange peel in areas, over spray from clear in a few spots, a couple fisheyes in the paint and there’s dust in the clear everywhere they worked! When I went back down to pick the car up I noticed a few issues still but not to the extent of everything wrong until I got it in my shop under some really good lighting. Completely disgusted with the car but can’t bring myself to drive it the 180 miles back down there and trust leaving it again for another month only to come back in worse condition. Not what you’d ever expect when buying a new car, especially for your wife for a 20 year anniversary present! She doesn’t have nearly the eye for these kind of issues that I do but every time she walks around the car she’s pointing out more issues. Worst experience ever from buying a new car and I’ve bought plenty! I would love to give the sales staff 5 stars for time and effort but can only give one star to this review because of the finished product that the body shop pushed out the door! I’ve bought used cars that had better paint quality than this new one! Probably wouldn’t bring my business here again. More
by Barry
Employees Worked With
Arron
October 01, 2020
Daniel Bierdron made my appointment go efficiently and beyond expectations. I will definitely bring my vehicle back to the lincoln dealership for service in the future. beyond expectations. I will definitely bring my vehicle back to the lincoln dealership for service in the future. More
by mikaelpeterson
Employees Worked With
Daniel Bierdron
September 28, 2020
Absolutely awesome from check in to check out!Went in Absolutely awesome from check in to check out! Went in for battery replacement. They went up and beyong just relaxing the battery ! Checked my Ch Absolutely awesome from check in to check out! Went in for battery replacement. They went up and beyong just relaxing the battery ! Checked my Charging system too. More
by Kalicokat_13
Employees Worked With
Daniel
September 14, 2020
Cars has been smoking since day 1 its day 15 yall been knowing and still have not fixed the issue. Bad business..spreads like fire. knowing and still have not fixed the issue. Bad business..spreads like fire. More
by kndcooley83
Employees Worked With
Robert Strange..kaycee service department she is not too nice
September 09, 2020
Very accommodating and friendly. Worked with us and took time with us to get the car we wanted. Couldn’t have asked for a better buying experience. time with us to get the car we wanted. Couldn’t have asked for a better buying experience. More
by Donlank
Employees Worked With
Robert Strange
August 06, 2020
Only recommend if you get to work with Daniel If I could just work with Daniel Biedron then yes I would recommend this service center. If you have to work with Tony Dice then no not recommending, If I could just work with Daniel Biedron then yes I would recommend this service center. If you have to work with Tony Dice then no not recommending, he does not return calls. The Phil Long Collision center was even struggling to get a hold of this guy. But luckily Daniel was able to get my Navigators Liftgate replaced, although it did take over a month for the part to even come in. Very professional and explained the entire process even answered questions I had. More
by teda08
Employees Worked With
Tony Dice and Daniel Biedron
August 05, 2020
After bringing our Lincoln Navigator in for a front differential problem my husband was not offered a loner although he needed to get back-and-forth to work. Also my husband was 3 days from beginning differential problem my husband was not offered a loner although he needed to get back-and-forth to work. Also my husband was 3 days from beginning his military leave before heading to South Korea for a year. My husband expressed to the dealership that he only had a couple of days left before he was supposed to be leaving the state to be with his family before his flight out of country. The dealership can see that all.of his property is in the SUV. They Did not offer him to expedite the part, they ordered the wrong part and had to expedite the correct part and did not finish his vehicle when the part came in today. (It was in by 12.)My husband has now been paying to stay in a hotel for 6 nights along with not having a vehicle to get to and from work those last couple of days or to get food. (Thank you to coworkers.) I am frustrated and hurt. As a previous employee it breaks my heart to see soldiers treated this way. More
by KATJA
Employees Worked With
Tony Dice
August 04, 2020
Poor Financial Efficiency After receiving and invitation to bring my 2016 F-150 pickup in for trade or sale, I agreed to a sale for $38k. This was on 29 July and I turned my tr After receiving and invitation to bring my 2016 F-150 pickup in for trade or sale, I agreed to a sale for $38k. This was on 29 July and I turned my truck over to you. I was expecting the check the same day, but was told it would take two to three days. After a minor glitch, I was then told I would have in 3 or 4 August. It is not 3:30 4 August and I still don't have my check. My salesman told me he was off today and that I should get it tomorrow. At best, the finance department is overloaded, at worst they are incompetent. I don't put any of the blame on my salesman. More
by schmidtlg
Employees Worked With
Mike DeLos Santos and his supervisor.
August 04, 2020
Excellent service from Daniel, the service advisor. His understanding and desire to provide quality service was evident from the beginning to the timely delivery of the service desired on the aging Contine understanding and desire to provide quality service was evident from the beginning to the timely delivery of the service desired on the aging Continental. More
by Ted
Employees Worked With
Daniel Biedron
July 20, 2020
I brought my Lincoln MKX in for service and I was very early as I am in the Army and was on a short timeline as always Daniel was there to take my vehicle in and offered me a ride back to base. The vehicl early as I am in the Army and was on a short timeline as always Daniel was there to take my vehicle in and offered me a ride back to base. The vehicle was ready well ahead of time and the work was done to standard as always. I love the customer service as well as the quality work that they do here at Phil Long Lincoln. Thank you for making me feel like family! More
by Wallstreetnyc1914
Employees Worked With
Daniel
