Phil Long Lincoln

After bringing our Lincoln Navigator in for a front differential problem my husband was not offered a loner although he needed to get back-and-forth to work. Also my husband was 3 days from beginning differential problem my husband was not offered a loner although he needed to get back-and-forth to work. Also my husband was 3 days from beginning his military leave before heading to South Korea for a year. My husband expressed to the dealership that he only had a couple of days left before he was supposed to be leaving the state to be with his family before his flight out of country. The dealership can see that all.of his property is in the SUV. They Did not offer him to expedite the part, they ordered the wrong part and had to expedite the correct part and did not finish his vehicle when the part came in today. (It was in by 12.)My husband has now been paying to stay in a hotel for 6 nights along with not having a vehicle to get to and from work those last couple of days or to get food. (Thank you to coworkers.) I am frustrated and hurt. As a previous employee it breaks my heart to see soldiers treated this way. More

Poor Financial Efficiency After receiving and invitation to bring my 2016 F-150 pickup in for trade or sale, I agreed to a sale for $38k. This was on 29 July and I turned my tr After receiving and invitation to bring my 2016 F-150 pickup in for trade or sale, I agreed to a sale for $38k. This was on 29 July and I turned my truck over to you. I was expecting the check the same day, but was told it would take two to three days. After a minor glitch, I was then told I would have in 3 or 4 August. It is not 3:30 4 August and I still don't have my check. My salesman told me he was off today and that I should get it tomorrow. At best, the finance department is overloaded, at worst they are incompetent. I don't put any of the blame on my salesman. More

Excellent service from Daniel, the service advisor. His understanding and desire to provide quality service was evident from the beginning to the timely delivery of the service desired on the aging Contine understanding and desire to provide quality service was evident from the beginning to the timely delivery of the service desired on the aging Continental. More

I brought my Lincoln MKX in for service and I was very early as I am in the Army and was on a short timeline as always Daniel was there to take my vehicle in and offered me a ride back to base. The vehicl early as I am in the Army and was on a short timeline as always Daniel was there to take my vehicle in and offered me a ride back to base. The vehicle was ready well ahead of time and the work was done to standard as always. I love the customer service as well as the quality work that they do here at Phil Long Lincoln. Thank you for making me feel like family! More

Service dept. was on the ball Two thumbs up! Work was accomplished within the time frame given and very satisfied. I would highly recommend them for future dealings. Thank you serv Two thumbs up! Work was accomplished within the time frame given and very satisfied. I would highly recommend them for future dealings. Thank you service dept. More

Prompt, thorough, pleasant, helpful Its always an easy visit no matter what need to be addressed. Staff is consistently helpful and knowledgeable. I have never been disappointed. My c Its always an easy visit no matter what need to be addressed. Staff is consistently helpful and knowledgeable. I have never been disappointed. My car , though 5 years old is in safe hands. More