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490 Reviews of Phil Long Ford of Denver - Service Center
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May 31, 2025
I have received excellent service from the Service Department under the direction of Stephen Martindale who is the service manager. The work was done in a timely manner and I feel confident that my c Department under the direction of Stephen Martindale who is the service manager. The work was done in a timely manner and I feel confident that my car will continue to run well. You have me as your customer! More
by Oyeswekan
Employees Worked With
July 15, 2024
GREAT CUSTOMER SERVICE FROM STEVE MARTINDALE ! !! I WOULD RECOMMEND THIS STORE TO ANYONE ...THANK YOU...RICHARD VIGIL !! I WOULD RECOMMEND THIS STORE TO ANYONE ...THANK YOU...RICHARD VIGIL More
by RICH
Employees Worked With
February 12, 2024
Steve did not help resolve our terrible experience with our tcm issue with our 2014 Ford Focus. On an issue that Ford has on a warranty. They pulled a code that should have covered the tcm known issue. Ins our tcm issue with our 2014 Ford Focus. On an issue that Ford has on a warranty. They pulled a code that should have covered the tcm known issue. Instead they said it was a faulty wire and wanted to charge us over $2000.00. Charged us over 200 to “put car back together” Took to non Ford dealer -stated it was the covered TCM. Took to my normal Ford dealer (different state) and it was fixed under warranty. Shame on you Phil Long Ford!!! More
by Laurie W
Employees Worked With
November 28, 2023
Friendly and knowledgeable adviser. Quick services and fast response if questions. We would recommend this dealership to friends and family. Quick services and fast response if questions. We would recommend this dealership to friends and family. More
by Yen
Employees Worked With
Danielle Littau
September 26, 2023
Two calls, concerning service recalls on 2021 150, VM's left...no response...am now in twentieth minute of hold after talking to the greeter... left...no response...am now in twentieth minute of hold after talking to the greeter... More
by brucecdavey
Employees Worked With
August 08, 2023
Steve does not like to email customers back on complaints about his employees. I had an issue with me truck sitting at the service dept for a week when my appt was on 8/1/2023 at 7am. You will see my complai about his employees. I had an issue with me truck sitting at the service dept for a week when my appt was on 8/1/2023 at 7am. You will see my complaint on Gage as well. Not sure how you train or promote people to a leadership position if they can't make the customer happy. Bad management relationships. Even when I came into the dealership to pick my truck up all he was doing was sitting in his office at his computer, apparently not looking at his email and responding to his customers. More
by ohtay69
Employees Worked With
June 23, 2023
Horrible service. They don't replace the oil filter during an oil change. Stay far away. They don't replace the oil filter during an oil change. Stay far away. More
by davidmdavis22
Employees Worked With
February 10, 2023
My grandma came in and wanted to a new car after getting in a car crash. The person who helped us ,Ash, was very helpful and she was able to get the car she wanted quick and easy. in a car crash. The person who helped us ,Ash, was very helpful and she was able to get the car she wanted quick and easy. More
by Kaleaht
Employees Worked With
Ash Behrouzi
January 26, 2023
They were very helpful, the service advisor Gary and the technician explained everything to us. technician explained everything to us. More
by Pat
