Peter Boulware Toyota - Service Center

Second Visit, Leaves Me Twice As Happy My call was last minute on a Thursday and I was squeezed in at 7:30 on Friday morning (really didn't think I'd get in until Monday). Chuck Browning go My call was last minute on a Thursday and I was squeezed in at 7:30 on Friday morning (really didn't think I'd get in until Monday). Chuck Browning got me a slot and I showed up on time. I was surprised at how many customers were already in the queue. However, just as I witnessed during my first visit, I was immediately met by Chuck and signed in for my service call. He directed me to the waiting area and I got a cup of coffee. My wait time was approximately an hour and a half to completion. All things considered, I think that's very good. After all, there are scores of people coming in for service. The staff at Legacy seems to be scurrying about quite a lot, but each with a designed purpose; there is no feeling of chaos. I would have to say this is a well-oiled machine. The layout of the reception/waiting area is also well designed and stocked. The atmosphere is pleasant and the people are friendly. That definitely makes the wait more tolerable, particularly if you're the antsy type. When Chuck came to advise me of the service results, he let me know there was a nail in one of my rear tires and offered a pair of tires for replacement. I declined as I had an associate who owed me some tires. There was no extra pressure to buy Legacy's tires and we moved on to finalizing the service call. My contract allowed for a N/C, so I was on my way with the offer to return if I found I still needed the tires. I would have to say my experience at Legacy Toyota has been nothing short of a supreme joy! More

15,000 mile service This service was very fast and the waiting area is very pleasant and comfortable. I was in and out in less than 45 minutes. Everyone is friendly and c This service was very fast and the waiting area is very pleasant and comfortable. I was in and out in less than 45 minutes. Everyone is friendly and courteous. More

service The service was great. The wait time was manageable considering I was not on the schedule and was worked in. There is nothing left to say. The service was great. The wait time was manageable considering I was not on the schedule and was worked in. There is nothing left to say. More

First scheduled service for my wife's new 2014 Venza. This was our first scheduled 6 month service for her new Venza. The appointment time was 10:00 am and we were met by the service technician when we pu This was our first scheduled 6 month service for her new Venza. The appointment time was 10:00 am and we were met by the service technician when we pulled up. He explained everything that would be done, took our cell phone number and sent us up to the VIP lounge. The receptionist which gave us a buzzer that would call us when it was finished. Right expected time we received both a cell phone call and the buzzer went off telling us it was ready. There was no charge and was included in the warranty. More

Customer Service My experience in working with Derek Wade has always been positive. He is always careful to keep my concerns foremost when resolving my issues. He is My experience in working with Derek Wade has always been positive. He is always careful to keep my concerns foremost when resolving my issues. He is a superior employee!!! More

Service experience - Legacy Toyota Made appointment Saturday for Monday @ 8:00 am - arrived at 7:45 am - was greeted and written up by John McConnell - promised in 1.5 hours - was compl Made appointment Saturday for Monday @ 8:00 am - arrived at 7:45 am - was greeted and written up by John McConnell - promised in 1.5 hours - was complete and on the road with in an hour. Fred Kelly More

Service/Customer Service My maintenance light came on and as usual I didn't a scheduled appointment. They took might right it and my wait wasn't long at all for a Saturday mor My maintenance light came on and as usual I didn't a scheduled appointment. They took might right it and my wait wasn't long at all for a Saturday morning. Great service and everyone is friendly. More

I wasn't there thirty min. Every one I cam in contact with was extremely nice. This is myl first Toyota so I would definitely buy another one. contact with was extremely nice. This is myl first Toyota so I would definitely buy another one. More

Excellent Service Department I know when Alan Blackburn takes my car for service or recalls, it is going to be done right. I trust Legacy Toyota service center with my cars. I know when Alan Blackburn takes my car for service or recalls, it is going to be done right. I trust Legacy Toyota service center with my cars. More

had a pre-set appointment with John, upon arrival another service writer greeted me and asked if I had a appointment (he was very friendly , he asked my name and discovered my appointment was with John) he service writer greeted me and asked if I had a appointment (he was very friendly , he asked my name and discovered my appointment was with John) he gathered my paper work and gave it to John, John as well was very friendly, gave my car a once over and asked if any other service was needed other than the check up. He reminded me of the lounge up stairs and said he would come find me upon completion of the service, gave me a estimate of the time and thanked me. The drive in area was spotless, as was the dealership every employee I came across gave me a greeting and made me feel right at home. In a short time John found me to let me know my car was ready. It was just a nice experience, easy to do business with. More