Peter Boulware Toyota - Service Center

Exceptional Service Department at Legacy!!! Excellent service! The service tech and the service manager explained the repairs and kept me apprised of the service. I was very pleased with t Excellent service! The service tech and the service manager explained the repairs and kept me apprised of the service. I was very pleased with the customer service! I will definitely return and highly recommend others to the Service Department at Legacy Toyota! More

Very professional I went to get my car serviced, and they greeted me and asked what brought me in. I told them it was just my 5,000 mile maintaince. They didn't try to I went to get my car serviced, and they greeted me and asked what brought me in. I told them it was just my 5,000 mile maintaince. They didn't try to sell other unneeded services, and were sure to make sure I understood services needed, and some that would be needed at a later time and why that was. The gentleman that helped me even gave me his card to contact him directly if I had any other questions or concerns. I went in to get tire rotation and oil change, but just got a tire rotation, as my car has synethic oil and didn't need the oil change just yet. More

Great Service The service department has it down to a fine art. Everything was organized upon my arrival, the receiving area for service flowed easily and was not c The service department has it down to a fine art. Everything was organized upon my arrival, the receiving area for service flowed easily and was not confusing, my vehicle was serviced in a timely manner (I did not spend half of my day there for routine service appointment!). I will definitely continue to use this dealership/service department. More

battery replacement My battery died on my 2014 Camry after only 19 months. Was replaced for free under warranty. Friendly helpful service by Dale, who recommended I go ah My battery died on my 2014 Camry after only 19 months. Was replaced for free under warranty. Friendly helpful service by Dale, who recommended I go ahead and get my 25,000 mile service done while there as it was almost due. More

Legacy Breaks verbal agreement/contract to make more money Service Mgr agreed to use a part provided by a major parts dealer they regularly use that costs about $2000 new. I commited to the agreement, paid $1, Service Mgr agreed to use a part provided by a major parts dealer they regularly use that costs about $2000 new. I commited to the agreement, paid $1,000 for the battery pack, and $1,000 core charge and after paying to have my car, and being without transportation for a week, I was told the GM had instructed the service dept NOT to use the part they authorized, and insisted I use a new, $2700 hybrid battery in addition to a $106 test they said they needed to perform, AND about $620 labor charge I agreed to. Later they offered the battery pack for less than $2700. I insisted they keep their word and contract, and asked to speak to the GM & they said he would call me, but 3 days later, not a word. They virtually corner the market here for this particular repair, and they used this to hold me up, Hard to believe the 5 star reviews of Legacy. Other sites have almost all 1 or 2 star reviews, and plenty of horror stories about ethical breaches. The Service Rep and Service Manager were, however very polite and professional, so I have to give them 1 star. But confidence men ("Con Men") aren't successful if they don't win your confidence, do they? More

5000 miles check Friendly personnel , dealership clean , waiting area MVP awesome very comfortable and appreciated the snacks. Loved the pager system alerting when y Friendly personnel , dealership clean , waiting area MVP awesome very comfortable and appreciated the snacks. Loved the pager system alerting when your car was ready. Lisa provided a detailed summary and informed me when to come back. More

excellent They always take real good care of me a Legacy Toyota. Service writer John McConnell made sure everything was done properly and correctly the first t They always take real good care of me a Legacy Toyota. Service writer John McConnell made sure everything was done properly and correctly the first time.. More

Manufacturer issued notification for vehicle check. First time I took vehicle in per manufacturer request. Notice was also in system, and my appointment check-in was professionally flawless, and also q First time I took vehicle in per manufacturer request. Notice was also in system, and my appointment check-in was professionally flawless, and also quite pleasant on a personal level. I was at the dealer for a reasonable amount of time, and during that time was apprised as to work being done and approximate time frames. At the end during check-out, I was pleasantly presented with a print-out itemizing several particulars that were checked, and their conditions. Did not expect any report other than the recall overview. This was very pleasing to me to see that the vehicle had one (already known to me) red alert area, two yellow alerts of which I was not already aware, and green on all other checked items. Tires were checked and filled, windshield wiper tank was filled and the hose re-attached. Has not worked for a couple of years, and no oil change place nor mechanic we have taken her to in the last couple of years has noticed that. Or did not want to deal with it. Our rep noticed it and re-attached it and I can now use my wiper fluid, FINALLY. Thanks, Legacy Toyota More

Service oil change John is always helpful and explains any needed service or repairs. We had an appointment and were taken right in. We have always had great experienc John is always helpful and explains any needed service or repairs. We had an appointment and were taken right in. We have always had great experiences at Legacy Toyota. More

Recall service The experience was pretty good. I made an appointment for service to complete a recall on my airbags. It was scheduled for 10:15. I didn't realize it The experience was pretty good. I made an appointment for service to complete a recall on my airbags. It was scheduled for 10:15. I didn't realize it was with a particular person, but evidently it was. He was not available right away. After about 15-20 min one of the other service reps started my paper work. When "my" rep arrived he completed it and we inspected my car. I added on a couple services and was given an estimated and told it would take about 3 hours. I waited in the MVP lounge. After 4 hours I called to check on my car. I was told it should be ready in about 5 min. I waited and then proceeded to check out but the paperwork was still not ready. After about ten more min. it was ready. They explained the reason for the delay at that time. The work was great. My only complaint was the wait at the beginning, since I had an appointment and not being notified at the 3 hour mark that there would be a delay. More