Perrysburg Auto Mall - Service Center

WHAT A JOKE They offer VW Service Xpress...but when your told they can't fit you in for a oil change and to call(and not use online scheduling) in advance 24 hrs, They offer VW Service Xpress...but when your told they can't fit you in for a oil change and to call(and not use online scheduling) in advance 24 hrs, that's not express service. More

Deceptive business practices.Will not honor warranty of work Throttle Body failed on 12/29/14. Ton Fitkin at Ed Schmidt is a great guy and helped us out in a difficult situation (car failure when in town for a Throttle Body failed on 12/29/14. Ton Fitkin at Ed Schmidt is a great guy and helped us out in a difficult situation (car failure when in town for a family funeral) Paid $428.00 for TB repair and 4 new sparkplugs. 2/29/2015 TB failed again. Replacement cost $550.00. Ed Schmidt Service Mgr. Eric Scott refused to honor 12/12 warranty on repair saying 12/12 only covered new spark plugs ($55.00). Result-- It cost us almost $1,000.00 to replace TB that should have cost $500.00. Ed Schmidt GM does not stand behind their service. Deceptive business business practices! Buyer BEWARE! More

I took my 3 week old Jetta in for some minor QC issues. I had a rattle in the dash and I thought the car sounded loud at 60-70 MPH. I was greeted upon my arrival by Brandon, who had my repair order and loane had a rattle in the dash and I thought the car sounded loud at 60-70 MPH. I was greeted upon my arrival by Brandon, who had my repair order and loaner vehicle waiting for me. The whole process took 5 minutes! Brandon kept me informed during the day as Justin worked on my vehicle. They fixed my dash rattle, and to my surprise my "minor noise" wound up being a bad RF wheel bearing. They replaced this part and my problem was solved! They also completed a courtesy inspection for me and washed my vehicle. When I went to pick up the car, they had my paperwork ready and I was again on my way in 5 minutes. I was impressed with the narrative given on my repair order of what they had done to my car. Brandon took the time to explain my problem in the notes to which Justin gave very detailed notes on what he did to both diagnose and resolve my issues. To determine if my wheel bearing noise was "normal" or not, they even drove a new unit off of the lot for comparison. I was impressed with this dealership on the sales side and I am equally amazed at the service! I will be back! More