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Perrysburg Auto Mall - Service Center

Perrysburg, OH

4.6
915 Reviews
Call Service Center (419) 874-4331

915 Reviews of Perrysburg Auto Mall - Service Center

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July 18, 2025

Jessica Hartman was knowledgeable and very pleasant. Will bring my car back for any other needs. More

by rebesue220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hartman
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Jul 19, 2025 -

Perrysburg Auto Mall responded

Thank you for the kind words! We're so glad to hear that Jessica provided you with a knowledgeable and pleasant experience. We truly appreciate your trust and look forward to helping you with any of your future vehicle needs! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealership

July 18, 2025

Fast and efficient. Came in for a flat, plugged it and had me on my way in less than an hour. More

by jtdunca17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Someone in service department
Report | Print
Jul 19, 2025 -

Perrysburg Auto Mall responded

Thank you for the great review! We’re glad we could get you back on the road quickly and efficiently. Whether it’s a flat tire or anything else, we’re always here to help. We appreciate your support and look forward to seeing you again! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealership

July 17, 2025

Carson and the Service Crew have been nothing but kind, efficient and professional! Thank you for taking pride in your work! More

by FleetDriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carson Sager
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Jul 17, 2025 -

Perrysburg Auto Mall responded

Thank you for the kind words! We're thrilled to hear that Carson and our service crew made such a positive impression. Kindness, efficiency, and professionalism are exactly what we strive for, and it means a lot to know it's being noticed. We truly appreciate your support and look forward to serving you again! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealership

July 15, 2025

Excellent Service! I made my appointment online and everything went smoothly. They even asked when I would like my car back and got it to me earlier. More

by jschimm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2025 -

Perrysburg Auto Mall responded

Thank you for the wonderful review! We're so glad to hear everything went smoothly—from scheduling online to getting your vehicle back ahead of time. Our team works hard to make the service process as convenient and efficient as possible, and it's great to know we hit the mark. We appreciate your trust and look forward to seeing you again! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

Jul 17, 2025 -

Perrysburg Auto Mall responded

We appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out!

July 15, 2025

Seamless on-libe scheduled day of for an oil change. In and out in a breeze. Great service! More

by B Kulpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Jul 16, 2025 -

Perrysburg Auto Mall responded

Thank you for the great feedback! We're glad to hear that scheduling online was seamless and that your oil change was quick and easy. Our team works hard to make service visits efficient and stress-free, and we're happy we delivered. Looking forward to seeing you next time! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

Jul 16, 2025 -

Perrysburg Auto Mall responded

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

July 12, 2025

Great people great service service advisor is great the work was done on time and well More

by mcousino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service team
Report | Print
Jul 12, 2025 -

Perrysburg Auto Mall responded

Thank you for the great review! We’re so glad to hear you had a positive experience with our team and that your service was completed on time and done right. We’ll be sure to pass along your kind words to your service advisor as well. We appreciate your support and look forward to seeing you next time! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealership

July 11, 2025

this is my 4th truck with them and they have always gave me great service. More

by SHANE4GOLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kerekes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Kudas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 11, 2025 -

Perrysburg Auto Mall responded

Hi Shane, Thank you for your honest feedback. We’re genuinely sorry to hear that your experience with our service advisor left you feeling misled — that’s never the impression we want to give. We’re glad to hear you were happy with the work done by our technicians, but we completely understand how frustrating it is to feel like a service wasn’t necessary. We’d appreciate the chance to review the situation more closely and see where things may have gone wrong. If you're open to it, please reach out to me directly at rort@pbautomall.com. We never want to lose a customer over a single experience, and we’d value the opportunity to make this right — for you and your family. Sincerely, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

July 10, 2025

The scheduled service was great, but I was very disappointed that my vehicle was not washed after the service was done More

by ray6056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Jul 12, 2025 -

Perrysburg Auto Mall responded

Thank you for your feedback. We're glad to hear your scheduled service went well and that Jessica provided a great experience! That said, we’re sorry to hear your vehicle wasn’t washed after service—that’s something we normally aim to deliver, and we understand your disappointment. We truly appreciate you bringing it to our attention and will make sure to address it with our team to prevent it in the future. We value your business and hope to exceed your expectations on your next visit. Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealership

July 10, 2025

Friendly, courteous, and efficient service. All questions answered. I can't think of going anywhere else for my VW service. More

by randi5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keith Young
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Jul 10, 2025 -

Perrysburg Auto Mall responded

Thank you for the great review! We’re so glad to hear that Keith and our team provided friendly, courteous, and efficient service. It means a lot to know you trust us with your VW and wouldn’t consider going anywhere else—that’s exactly the kind of loyalty we strive to earn. We truly appreciate your continued support and look forward to seeing you next time! Best regards, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice – Best Dealer

July 07, 2025

This was the third time I brought my truck in for a check engine light related to the exhaust and they finally did something about it - replaced a leaking DEF injector. The first two times they couldn't fin More

by scott@bits-dont-byte.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Jul 07, 2025 -

Perrysburg Auto Mall responded

Thank you for taking the time to share your experience. While we’re glad the issue with your DEF injector was ultimately resolved and covered under your powertrain warranty, we truly regret that it took multiple visits to get there. We understand how frustrating it can be to deal with a recurring check engine light — especially when answers aren’t clear right away. It’s also clear that our communication throughout the process could have been much better, and that’s something we take seriously. The text feature is meant to make things more convenient, and we’ll be addressing the inconsistency you experienced with our team. We genuinely appreciate your patience and your feedback — it helps us improve. If there’s anything more we can do to support you going forward, please don’t hesitate to reach out. rort@pbautomall.com Sincerely, Ryan Ort General Manager Perrysburg Automall Toledo Blade Readers’ Choice Best Dealership

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