Perrysburg Auto Mall - Service Center

My Family and I had to communicate back and forth with Volvo Corporate Customer Service to end up getting our repair covered under warranty. In addition, we set up an appointment to have our Volvo repai Volvo Corporate Customer Service to end up getting our repair covered under warranty. In addition, we set up an appointment to have our Volvo repaired and then once we noticed that our vehicle was still not pulled into a service bay (an hour past our appointment time). We inquired and were approached by the service rep with "I hear you are complaining" and then was informed that the appointment time was actually a drop off time. When a dedicated Volvo customer has to drive two hours round trip to get to the service appointment, we wish we would have known and we would have not left so early in the morning. A week after the service we noticed a small puncture in the interior door panel on the driver's side (where the repairs were being conducted on the seat) but decided not to report it due to the blame would be put on my wife and I as was the initial warranty work that was performed after having to go to Volvo Corporate. Hope our customer service in the future improves. We understand that all have a bad day once in awhile. More

Easy to work with and good work donE. Deborah was a joy to work with. Deborah was a joy to work with. More

They are always friendly. Apt started right on time- they were very efficient! Great work. Will return. Apt started right on time- they were very efficient! Great work. Will return. More

Service Department has skilled personnel that communicate well. Friendly and professional environment. Reliable with no surprises. well. Friendly and professional environment. Reliable with no surprises. More

Although they sell Volvos, they are not good at repairing them. They focus primarily on Volkswagens. I have had problems with this dealership multiple times. them. They focus primarily on Volkswagens. I have had problems with this dealership multiple times. More

They were very professional and nice. I appreciated being promptly greeted and helped. That was not my experience at another dealer I appreciated being promptly greeted and helped. That was not my experience at another dealer More

They were as good as service I’ve had at other dealers. Quick,fair and very informative Quick,fair and very informative More

Had my Pontiac Coupé fixed and serviced at GMC and Deborah was my advisor. She was very helpful. Definitely will return. Deborah was my advisor. She was very helpful. Definitely will return. More

Had my Volvo serviced and Nathan was my advisor. He was great. Very helpful. Definitely will return. He was great. Very helpful. Definitely will return. More

While my family and I were on our way to Florida for vacation my Escalade shut down on the expressway 1 hour from home. It was 7am so I looked up the closest GM dealer in the area. I pulled into Perrysb vacation my Escalade shut down on the expressway 1 hour from home. It was 7am so I looked up the closest GM dealer in the area. I pulled into Perrysburg Automall and talked to ? (Service lady), she was very helpful and got us back on the road in less than 2 hours. This could have been the end of my vacation but turned out to be a great experience with some very helpful UK l team members. Thank You Bill Thomas Retired GM employee More