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Perrysburg Auto Mall - Service Center

Perrysburg, OH

4.6
853 Reviews

853 Reviews of Perrysburg Auto Mall - Service Center

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October 21, 2024

Usually I am very pleased with the visit, this time I was not. The report showed my tire pressure was at 35 each tire that was not accurate when I drove out my back 2 tires were at 30 front 2 were at 31. I h More

by alvarezfamily11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No contact
Oct 26, 2024 -

Perrysburg Auto Mall responded

We regret to hear that your experience with us was not a more positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (419) 874-4331 at your earliest convenience to discuss how we can turn this experience into a positive one.

October 21, 2024

Nathen McDanel was extremly professional in providing an excellant service experience. He accomodate my schedule needs by providing a complimentary loaner vehicle and was very efficient in getting my car s More

by RTHOMP1057
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathen McDaniel
Oct 25, 2024 -

Perrysburg Auto Mall responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 20, 2024

Device took over two hours for simple oil change. Service advisor didn’t seem to know her job. Service manager was was rude and insulted me More

by TONYDWADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Cunningham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debra Poggemier
Oct 23, 2024 -

Perrysburg Auto Mall responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to discuss this with you. Please reach out to us at (419) 874-4331 at your earliest convenience to discuss how we can turn your experience into a positive one.

October 19, 2024

Awesome service team. Everyone is friendly and communicates clearly. I haven’t had any problems after services, ever, which has happened to me at multiple other service pr More

by Rekyu3D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Three lovely ladies at the service garage… I’m so sorry, it takes me a few tries to learn names
Oct 24, 2024 -

Perrysburg Auto Mall responded

We are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

October 19, 2024

Service people have always been welcoming and friendly, especially Deb! That's why I like to buy my vehicles from here!! More

by laura56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Trobaugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deb in service
Oct 25, 2024 -

Perrysburg Auto Mall responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

October 18, 2024

Great service, friendly to deal with. I was in and out getting my oil change and tire rotation. More

by jplynch636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Perrysburg Auto Mall responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

October 18, 2024

Scheduled service very quickly and time to service was quick. Prices for parts is way too high, more than 3x retail. I will not have that type of work done here again. More

by JEMCNEELY2112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
didn't't work with any of the sale
Oct 21, 2024 -

Perrysburg Auto Mall responded

We regret to hear that you had this experience with us. Please contact us at (419) 874-4331 when you have an opportunity, and we will be more than happy to try and turn your experience around.

October 18, 2024

Service department was great. Car was fixed on time and cost was as quoted. Great to talk and see Candy. More

by dmgravedoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Oct 21, 2024 -

Perrysburg Auto Mall responded

We appreciate your positive review about your recent experience with us! Thank you again for choosing Cronin Buick GMC of Perrysburg and we hope to see you again.

October 16, 2024

Nathen was great to work with. He listened to my concerns and made sure that when I picked up my car that I was totally satisfied and understood what the next steps were. More

by mbk1155
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathen M
Oct 19, 2024 -

Perrysburg Auto Mall responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Cronin Buick GMC of Perrysburg and we hope to see you again soon!

October 15, 2024

The gal in the service Dept. , as well as the gal who received my payment were both stellar. Very friendly and warm and called me by my name. More

by rlschleif
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The gal in the service department
Oct 19, 2024 -

Perrysburg Auto Mall responded

Thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.

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