Perris Valley Kia

I recently had the unfortunate experience of taking my vehicle to Perris Valley Kia for some warranty repairs, and I can honestly say it was one of the worst service experiences I've ever encountered. Fro vehicle to Perris Valley Kia for some warranty repairs, and I can honestly say it was one of the worst service experiences I've ever encountered. From the moment I walked in, I was met with indifference and a complete lack of professionalism that left me astounded. First and foremost, when I inquired about getting a loaner vehicle – something that is typically standard practice at most dealerships when repairs are covered under warranty – I was met with resistance and refusal. The service staff acted as if this was an unreasonable request, despite my car being in for warranty work. It's infuriating to be treated like a burden for simply needing a reliable alternative while my car was being serviced. The communication was appalling. I received no updates on the status of my vehicle, and when I tried to follow up, I was met with dismissive attitudes and excuses. The overall atmosphere felt unwelcoming, and it was clear that customer service is not a priority for them. After waiting an unnecessarily long time (a month), I finally got my car back, but I had lost all confidence in their workmanship. I can't help but feel that they are more interested in making a quick buck than genuinely helping their customers. I will NEVER take my car to Perris Valley Kia again, and I strongly advise anyone considering this dealership to think twice. Save yourself the headache and seek a service department that genuinely values its customers. There are plenty of better options out there, and they deserve your time and hard-earned money far more than Perris Valley Kia does! More

Joshua was super nice and honest man. I bought my car over the phone with him. I started the transaction about 10am and by that evening I had my car!!! He personally drove it out to me an I bought my car over the phone with him. I started the transaction about 10am and by that evening I had my car!!! He personally drove it out to me and I do not live close by. I would happily buy from Perry’s Kia again. More

The service was excellent nice cheap prices car wash was clean and comfy lobby for guest. clean and comfy lobby for guest. More

Good Service and excellent customer service highly recommended. Everyone friendly. And the wash you car after the service. recommended. Everyone friendly. And the wash you car after the service. More

Always a good experience. Olivia is the best, she is always helpful and takes the time to go over any services needed. Olivia is the best, she is always helpful and takes the time to go over any services needed. More

I’ve been doing business with Perris Kia for years very friendly and professional kind friendly and professional kind More

We've purchased several cars here over the years and were treated well. We just had our current Kia serviced yesterday. Everyone in the service department was pleasant. Our service adviser Carlos was very kn treated well. We just had our current Kia serviced yesterday. Everyone in the service department was pleasant. Our service adviser Carlos was very knowledgeable and answered our questions. We like it too when the dealership mails us a valuable coupon we can use for needed service. Also while waiting I noticed they had a phone charger with multiple connectors and I was able to charge my phone too. Thanks Perris Valley Kia. More

Axel and his team did such an amazing job helping me get a new car I’m very pleased with the way they treated me and how respectful they were throughout the whole process I would definitely recommend to fam a new car I’m very pleased with the way they treated me and how respectful they were throughout the whole process I would definitely recommend to family and friends. More

I am 70 years old and in all my years, I am failing to remember a time where cusotmer service by any company has been as bad as what I am experiencing with Perris Valley Kia. Last week, I received a no remember a time where cusotmer service by any company has been as bad as what I am experiencing with Perris Valley Kia. Last week, I received a notification from Kia America stating that my car qualified for a theft deterrent installation at no charge and that I should make an appointment with my local Kia dealer to get it done. So, of course, the next thing I did was go to the Kia Perris Valley website, where I already have an account as I have had work done on my car done before and when I signed in, it stated that there is no recalls on my car and then if I need to bring it the initial estimate would be $169!! xxx??? So, I called them at the number provided for service on the dealer's website. Young lady answered the phone and I briefly told her what the issue was and was told I had the wrong department that i wanted service (well, that is the number I called so already there is a problem) and she transferred me. The phone rang multiple times until answered by an automated system which said that there was no one available to take my call and then it just hung up on me. So, I called again, this time calling the general number as listed on the website. I pressed "2" after being prompted, for the service department and person answered it in the service department. I explained about the notice, the no recall notation on the website and about no online appointments for 30 days at least when trying to make an appointment online. He told me that it was the website policy to not accept appointments within a 30 day period (GREAT way in my opinion to chase customers away) and then he told me that I needed to make an appointment and he would transfer me to the appointment desk. The call was transferred and again, no human, phone was answered by automated system which said There is no one available to answer your call and then just "beeped". Nothing about leave a voice mail, a number after the beep or anything, just the beep. I left a message anyway not even knowing if that is what was expected. so, after that, I completed the contact form on the Perris Valley KIA website at https://www.perrisvalleykia.com/contactus and explained my situation. The only responses I have received so far is from the sales department. My situation has had nothing to do with sales, I have never mentioned sales and believe you me, I never will mention sales at this dealer even if they were the last dealer on the planet. I would rather walk than buy a new car from this place. I received no less than 7 or 8 emails and texts combined from the dealership sales department including from the general Sales Manager himself. Obviously their contact system does nothing more than create auto-responses from their sales and marketing department and that no one reads the information or requests provided in the initial contact. This morning, I took the chance by calling the phone number that was on one of the many emails I received from a Mr. Adam Awwad of the sales department in hopes it was a direct line. He answered, it was a direct line. I asked him why he was contacting me and he said he was responding to my inquiry (Yes, that is what he said) about a new car. I told him I wanted to talk to the general manager or the dealership owner. He said hold on, I could hear him in the background talking to someone saying that there is a (my name) on the phone with a complaint. The phone was picked up by the an person saying he was the Sales Manager,, I did not catch his name but I believe it was Jose Salgado, who, believe it or not, was one of the people who sent me an email that said, "My name is Jose Salgado General Sales Manager, I see that you have been in communication with Alexander Niebla about the Kia Full Line. If there is anything that I can do to earn your business please let me know." I have more but limited by character count More

CONSUMER BEWARE! ! LIARS AND CHEATS!!! Took my Kia here for repairs/recalls and they tried to say that there was so many things wrong with it for a total of >$7,000!! ! LIARS AND CHEATS!!! Took my Kia here for repairs/recalls and they tried to say that there was so many things wrong with it for a total of >$7,000!! Included in the list was 2 things that I just did so I know it was a scam because they didn’t even look, they just added it to the list. I had them fix 2 recalls and then took my car somewhere else. They told me it would be no charge but then turned around and charged me $200!!!! They are also so hard to get a hold of when you call. The other place I took it to said that all that stuff they said was NOT wrong with it and was able to fix it for only $1,000. WHAT A SCAM this Kia dealership is pulling!!! Either they are scamming for money on repairs or scamming to get you to trade it in, or probably both! Either way it is horrible!!! I will NEVER bring my car here EVER again!! More