Performance Toyota Bountiful

I’ve used Toyota Bountiful as the servicing provider for my 2017 Tacoma. I’ve always been completely satisfied with their maintenance of my truck. Any concerns I’ve had have been fully taken care of and the my 2017 Tacoma. I’ve always been completely satisfied with their maintenance of my truck. Any concerns I’ve had have been fully taken care of and the service department personnel are always courteous and professional. During my last visit my service manager was Jennifer. She was very helpful and took extra time to ensure I knew exactly what was going on with my truck. I’ve been especially impressed with Jaden’s concern for customer care and satisfaction. I have dealt with him since I first purchased my truck and always found him to be courteous, knowledgeable, and professional. I would recommend Toyota Bountiful to my family and friends. Thank you for keeping my Tacoma in tip top condition over the last 5 years. I appreciate it! More

They are always willing to help in the service department however purchasing my car was not a good experience however purchasing my car was not a good experience More

I came in for a oil change and I didn’t get that. They were more concerned with my tires that were brand-new They were more concerned with my tires that were brand-new More

No one seemed to know what was going on,just all running around. Nobody in charge of my service and I had an appointment. around. Nobody in charge of my service and I had an appointment. More

I purchased my car, before it arrived on the lot, in July 2021. I signed over my trade and brought a check for the total agreed amount and met with Alex in finance. He explained I must purchase a "paint prot 2021. I signed over my trade and brought a check for the total agreed amount and met with Alex in finance. He explained I must purchase a "paint protection plan" although the car had not been delivered to the dealership. I have tried to schedule with service for the paint protection plan and no one knows anything about it. I have spoken to Kimberly Rainy (Customer rep) and she doesn't know any one who has taken a claim on the plan. Everyone I have spoken to doesn't know who services the plan. They put someone else's vehicle on my maintenance record, under my VIN number, and keep telling me it is Toyota that has to remove it. I have spoken to Hailey, Zach, John, all were supposed to call me back, they never did. Kim Rainey was supposed to call me back on 03/14/22, I finally reached her today and she blamed Toyota again and explained she would call me back in an hour, still nothing. I have reached out to Toyota three times and they have referred me back to dealer. I wish I had never purchased from them. I plan to file a complaint with better business bureau. More

Service times are much longer. No vacuum, car wash, or vouchers for across the street all due to COVID and short staff. I feel they make far too many excuses. No updates on why tak No vacuum, car wash, or vouchers for across the street all due to COVID and short staff. I feel they make far too many excuses. No updates on why taking twice as long as previous services. I travel an hour to this dealership and must wait always. It has really gone downhill from when I bought my car there. More

Everyone is super friendly and eager to help. Made the experience quick and easy. This is my second vehicle I have purchased through them Made the experience quick and easy. This is my second vehicle I have purchased through them More

Bobby was very helpful and understanding meanwhile Craig made our situation very stressful and he made me not want to come back here He also never ever updated me about anything and when a friend called a made our situation very stressful and he made me not want to come back here He also never ever updated me about anything and when a friend called and asked about the vehicle he immediately said “oh yeah this girl came in yesterday and wanted the car but her credit didn’t get approved” meaning me. Just the fact that he immediately says that without knowing who the person calling was was so disrespectful and we didn’t even know we didn’t get approved. But he can tell a stranger that? Never working with craig ever again. He tried guilt tripping me multiple times bringing up sickness and personal issues. More

Jennifer was a wonderful help and we would highly recommend this Toyota Service dealership. They have always gone above and beyond to help give us good service. The shuttle driver was super nice too. recommend this Toyota Service dealership. They have always gone above and beyond to help give us good service. The shuttle driver was super nice too. More

A prescheduled oil change, that I arrived early to my appointment for, took them two hours to even look at my car and three hours in total. No mention at all that they were busy or had less people workin appointment for, took them two hours to even look at my car and three hours in total. No mention at all that they were busy or had less people working. I left messages with two different managers and neither have returned my call. Not a good experience at all. More