Performance Toyota Bountiful

Sales person was deceptive about the condition of the car. Tires were cupped and make a noise at high speed. He turned the radio up during the test drive to mask the sound. Finance manager told me I was car. Tires were cupped and make a noise at high speed. He turned the radio up during the test drive to mask the sound. Finance manager told me I was signing a Power of Attorney so that, if the payoff balance was less than what was on the contract they would give me back the difference, they didn't and it was $422 different. Salesman told me it would be $2000 to replace the touch screen Nav system and then put in an aftermarket system that retails for $1000, not the OEM Nav system. Most of the steering wheel controls no longer do the functions they are designed/labeled for. I was duped! My temporary license has expired after six weeks and I have not received my regular plates. More

We dropped into Toyota Bountiful to look for a used FJ Cruiser. Bill was there to help us with the test drive and to get us the right deal for the truck. What we really loved about bill was that he work Cruiser. Bill was there to help us with the test drive and to get us the right deal for the truck. What we really loved about bill was that he worked with us, not against us when discussing pricing and payments with upper management. It made us feel like he was on our side and wanted to get us the best deal, which we believe he did. Thanks again Bill, call me when our parts you ordered for us come in! Derick and Shelby More

Ha was extremely friendly. He let the car sell itself. He took the time to listen to what we wanted and needed in a car. He gave us all the information that we needed to buy the right car for us. His exu He took the time to listen to what we wanted and needed in a car. He gave us all the information that we needed to buy the right car for us. His exuberance was infectious. When we returned today to pick up our license plates he remembered who we were. This excellence in customer service is so rare in today's society. I have and will continue to refer my friends and family to him in a heartbeat. More

Stephen Peterson was great. The Service department on the other hand, not so much. They told us they hadn't had a chance to inspect our vehicle, even though they've had it since January. We realized once we other hand, not so much. They told us they hadn't had a chance to inspect our vehicle, even though they've had it since January. We realized once we had it in our possession that the battery is garbage, the front axle mount is broken, muffler has a hole in it, the heater core is going out, & the radio didn't even work. {Luckily that was an easy and inexpensive fix.} The credit department {Kelsey} is as shady as ever. She explained the Gap ins. and protection plus warranty registration to us except the small price they came with. She told me the Gap ins was already included and to not worry about it. Very misleading and I'm sure most people don't notice. Very shady business! More

We had such a great experience with this Dealership. We called down with our specifications and an employee (James Miller) got back to us within the hour. He called with all the possible cars in our price called down with our specifications and an employee (James Miller) got back to us within the hour. He called with all the possible cars in our price range. Throughout the whole experience, he answered questions and was available to help us, but we never really felt tons of pressure that is oftentimes felt at many dealerships. He allowed us to think for ourselves as well as giving us pointers and advice about the cars. It was such a great experience, and if we're ever in the market for another car we'll do our business here if we're in the area then. More

We had a great buying experience with our new 4Runner. The price was very aggressive and the sale approach was helpful. One item that stood out for me was that when our pricing was originally provided a The price was very aggressive and the sale approach was helpful. One item that stood out for me was that when our pricing was originally provided a mistake had been made in the calculation. When I heard this I thought here we go, the price is going up. James, our Sales Representative informed us of the mistake and that Toyota Bountiful would honor the original price quoted. Great customer service combined with integrity would make Toyota Bountiful a dealer I would recommend to my family and friends. Richard M Salt Lake City, Utah More

The process was great no going back and forth so that was nice. We found a happy medium on price and it was very nice to that we didn't have to haggle for a good deal. Love the Experience. nice. We found a happy medium on price and it was very nice to that we didn't have to haggle for a good deal. Love the Experience. More

I wasn't even in the market for a new car. I always buy used because I feel you get more for your money. I called Toyota bountiful because they had a used truck I was interested in. It was already sold, used because I feel you get more for your money. I called Toyota bountiful because they had a used truck I was interested in. It was already sold, but Chris Barzin thought they could get me into a new truck for not a whole lot more than the used ones I was looking at. I was hesitant because I had my mind set on used and frankly I have hated my past experiences with dealerships. It seems like they are never up front and honest about everything. However, my experience this time was much different. Chris bent over backwards to find me the exact truck I wanted at a good price, and they came through on all promises that were made. More

The overall experience was very pleasant. The lounge area was a very nice place to relax while waiting for the finance department. The test drive was very pleasurable as well. The overall layout of th area was a very nice place to relax while waiting for the finance department. The test drive was very pleasurable as well. The overall layout of the facility was very clean, well lighted, and pleasant. More

Great staff and really helpful. They made sure all my needs were met. The staff was very knoledgeable. The waiting area was great since I had my kids with me. They have a little play area for the kids needs were met. The staff was very knoledgeable. The waiting area was great since I had my kids with me. They have a little play area for the kids that helped keep them entertained while I completed paperwork, etc. More