Performance Toyota Bountiful

When we arrived at the dealership, we were greeted by Gerry and he was most attentive to us in listening to our needs and assessing what would work for us. Between him and Wes (Finance), we were able to Gerry and he was most attentive to us in listening to our needs and assessing what would work for us. Between him and Wes (Finance), we were able to get ourselves into a new vehicle that will last us for years to come at a price that was affordable to us. The service that was provided to us was exceptional in that they were willing to listen to what we needed and find the best way to accomplish that for us. We are very glad that we just happened to wander in to check out our flyer number. Thank you Toyota of Bountiful, for a most pleasant service. More

Ron was able to find the right vehicle at the right price. He was able to get me a great deal on a new leased sienna and a great amount for my trade in value. Since this was my first leasing experience price. He was able to get me a great deal on a new leased sienna and a great amount for my trade in value. Since this was my first leasing experience, Weston let me know exactly how the leasing system worked and broke it down for me. Besides the amazing customer service the facility is amazing. It has a gym and a play place for the kids!! I will definitely recommend this dealership to anyone. More

We had a terrific experience working with Ron at Toyota Bountiful. He was not pushy, and did a terrific job of explaining differences in programs for us. We really like our RAV4 and would highly recommen Bountiful. He was not pushy, and did a terrific job of explaining differences in programs for us. We really like our RAV4 and would highly recommend Ron and the others we worked with at Toyota Bountiful. Be prepared though, we really hadn't planned to buy a "new" car, but instead a used vehicle, and had planned on purchasing in the future. What we learned is that we could actually get a new car at a very competitive price and enjoy all the wonderful parts of new.....especially the smell. ;o) We are very pleased and especially enjoyed that it didn't feel like a "high pressure" canned speech when working with Ron. Thank you guys! More

It was great and they were quick and to the point. Very helpful and friendly. We were able to find a car quickly. Our sales rep didn't sugar coat anything and was very up front. And the Finance rep was abl helpful and friendly. We were able to find a car quickly. Our sales rep didn't sugar coat anything and was very up front. And the Finance rep was able to get us a good deal and walk us through the whole process quickly. More

These guys were awesome, I've owned 4 vehicles and I've never had a better experience buying a vehicle. The sales team did an excellent job. Josh was a lot of fun and great to work with and did a grea I've never had a better experience buying a vehicle. The sales team did an excellent job. Josh was a lot of fun and great to work with and did a great job in finding the vehicle we were looking for. Really appreciate Auggie in going to bat for us getting the price we were looking for. Weston did a fantastic job in putting together the loan, helping to keep the price within our budget. It was the first time we had met these guys and they did excellent, they told us they would take care of us and they were true to their word. Buying a car has never been a better experience Really appreciate everyone, were definitely coming back here to buy our next vehicle. More

Lucky was a great salesman. Dustin in finance was terrible. He kept telling me to come in or that he would be finished with paperwork the next day, next week, on Thursday, etc... When he finally sett terrible. He kept telling me to come in or that he would be finished with paperwork the next day, next week, on Thursday, etc... When he finally settled on a date for me to come in the price we agreed on was up $72 a month. When I asked why he said, "Nothing is guaranteed." I asked for my trade in back and gave him the keys to the vehicle I drove for 3 weeks. He acted like he did me a courtesy by not charging me anything to drive it for 3 weeks. During all of this he wasn't even addressing me with my correct name, which was written on paperwork all around him.Two hours later I had a better rate and more equipped version of the same vehicle with less miles and ALL the paperwork was finished upon agreeing on a deal at another dealership. Terrible waste of time. Salespeople:awesome. Finance:pathetic. More

We had an excellent experience at Toyota Bountiful. Angelia and Russ took great care of us. We left the dealership with TWO new Toyotas for a smaller payment than our old cars! I highly recommend this Angelia and Russ took great care of us. We left the dealership with TWO new Toyotas for a smaller payment than our old cars! I highly recommend this dealership. More

Before getting to Toyota of Bountiful, my wife and I had vowed to never buy a brand new car from a dealer. When we arrived and started dealing with Augie wasmund and Ramon Ozorio we found out that the used vowed to never buy a brand new car from a dealer. When we arrived and started dealing with Augie wasmund and Ramon Ozorio we found out that the used Tundra we wanted to look at had been sold. I was ready to take off when Augie started showing me numbers on a new Tundra. The price was right and I didn't feel like we were being presured or hasseled. The offer was one I could not refuse. We went against our vow to never buy new and purchased the truck. I am happy and had great service from both Augie and Ramon. They were both professional and answered all of my questions. These two are a great asset to your company and I will for sure be back then next time I'm in the market and will tell all my friends. Thank you so much for your service. Erik More

I originally got the Prius and then Capitol One wouldnt except on of my forms of income. I had to go back and get a cheaper car. I went got the same model and yr with higher mileage. Even though the intern except on of my forms of income. I had to go back and get a cheaper car. I went got the same model and yr with higher mileage. Even though the internet was down, Kelsi helped me the whole time and ended up getting it done. She was way more than helpful and I would go back and recommend her to all my friends. She is an excellent employee. More

I had already posted one review. Given the nature of the I had already posted one review. Given the nature of the two phone calls received in the last few hours, this is a different and expanded review t I had already posted one review. Given the nature of the two phone calls received in the last few hours, this is a different and expanded review to give a better explanation of their idea of "customer service". We purchased a 1993 Ford Explorer from Scott Argyle at Toyota Bountiful July 29, 2013. It was listed on multiple internet sites including the information that stated it was 4WD. It's an old car; we did not expect it to be perfect. However, we trusted the salesman and the dealership to be honest. The 4WD switch was still there and still hooked up. The light came on when the "4WD" was turned on. When we got it home and had work done on it the next day we found out that there was no front end differential, no front drive shaft, and no front axles. There is NO WAY this could be 4WD. When I called, Scott was on vacation so I talked to Jason Long, Scott's "Internet Team Manager". After explaining that the car was NOT as described by them in their advertisements we were basically told "you signed---as is". I was hoping this was a simple mistake, but after talking to them they offered NO options to make it right or even fair. This was not a matter of it being there and it not working, there is nothing there. We were told that since all their VINS are auto generated, they could not be held responsible for them not being true. We were told that this was a low profit vehicle (which I'm sure it was), that they couldn't spend time on things making sure that things were accurate. They said they had NO responsibility because of all of their jargon loop holes (and because we TRUSTED them when they said it was 4WD) and we signed the "as is warranty". When asked what I would consider a reasonable solution to this problem, I told them to come and get it. They asked once if we would be OK if they bought it back, they were told yes. But apparently that offer wasn't approved. They didn't want it either Because we considered what they did as negligent, incompetent, or dishonest we put our payment (on our credit card) in dispute status. To us they were in breach of the Utah Deceptive Trade Practices Laws ("...to prevent deceptive, misleading, and false advertising practices and forms in Utah..." (1) Deceptive trade practices occur when, in the course of a person's business, vocation, or occupation that person: (a) passes off goods or services as those of another...representing that goods or services are of a particular standard, quality, or grade, or that goods are of a particular style or model, if they are of another...engaging in any other conduct which similarly creates a likelihood of confusion or of misunderstanding.) Guess they don't consider this as applying to them. By the way, their Odometer Disclosure Statement was off too. NOT by the 100,000 as is possible with older cars, but by 50,000. I pointed that out as another area where their paper work was off, but was told that since this car was over 10 years old, it wasn't necessary for this car and it didn't matter if it was wrong. When we talked to them we told them we had contacted the Better Business Bureau and put the charges on dispute status. I said I guess we will let the CC company figure it out. I also said I would put my experience in the reviews. It seems that was the only time the person on the phone got upset. He didn't want their "near 5" reviews ruined. Even though we still consider their actions as "they weren't concerned about our business, just our money" it was more hassle that it was worth so this morning I called the CC and told them to take these charges out of dispute status. Later this afternoon we got a call asking us about the charges and that the purchaser was going to be arrested if they were not paid. Toyota Bountiful was told that the charges were already reinstated on the card. They were told also told to let us know if things were not cleared by tomorrow to let us know what we needed to do. Within the hour we received another call from them stating that since we put this in dispute status that we would now have to drive back down there (over 3 hours each way) with a Cashier's Check delivered by the end of business tomorrow. I guess they figure they are getting the last laugh. But we traveled over 3 hours each way the last time we bought two NEW cars because we found a salesman we trusted. If he hadn't quit the business, we would still be with him. We will need two new cars again soon. Only one of our six children has their own car so far. We lived in Ogden for over 8 years and still have friends there. We will NOT be going to Toyota Bountiful. I'm sure they will have some neat little reply, lawyers at the ready, but my point is they live up to the saying "buyer beware" and they didn't check to see if what they said or put in writing was accurate and true. If you want a new car, maybe you won't have any problems with this dealership. But if looking for a used car, it became very obvious to us that their paperwork was inaccurate and bottom line was more important than integrity. So "why" the score: 1) Customer Service: All customer service should be good, true excellence shows up when there are problems and they are at least willing to work with you. 2) Quality of Work: Their "auto" description methods are not checked, and they do not hold themselves responsible if they are wrong. Where they got the numbers for the Odometer Statement are anyone's guess. 3) Friendliness: Again this should be good for any sales personnel; to me threatening jail, without even checking to see if payment is restored is excessive. Making us drive 500 miles to deliver a less than $2,000 Cashier's Check with 24 hour notice is vindictive. It has been 10 business days (2 weeks) since the purchase, yes I can see that they would want their money, shoot, we only wanted what they SAID they were selling. 4) Overall Experience: See Above 5) Price: Ok for a 1993 4WD Ford Explorer. Too bad it wasn't really 4WD. More