Performance Dodge RAM of Woodbury - Service Center

Horrible service. Returned 3 times before problem was resolved. Brought my 2012 (96,000 miles) Dodge Caravan to dealer. I told them it was missing, pinging, and had a valve tap (valve was tapping for abo resolved. Brought my 2012 (96,000 miles) Dodge Caravan to dealer. I told them it was missing, pinging, and had a valve tap (valve was tapping for about 2 years). My scanner showed ECM code 301 (misfire cylinder 1). They swapped cylinder 1 plug and ignition coil with cylinder 3. They said it was fixed but didn’t find anything wrong. While driving home from the dealer the misfire started again. Scanner showed code 301 again. Brought it back again, this time they replace one spark plug and the rear camshafts, lifters, and rocker arms. As soon as I started the van I could still hear the valve tap. They said to drive it for a couple of days to see if it goes away. The misfire and pinging were fixed, but the tap didn’t “go away”. Returned van, they replaced the front camshafts, lifters, and rockers. Picked up van, valve tap was gone, but I noticed the air intake assembly was loose and two nuts were missing from the upper intake manifold. They installed the two nuts, but they lost the two air intake mounts and had to order them. It cost me $3500. Today I received the two missing air intake box mounts. While I was installing them I noticed a fresh crack in the upper intake manifold. It was cause by overtightening one of the mounting bolts while they were replacing the front camshafts. Now I have to take it back for a fourth time! More

Didn’t worry about fixing the issue I brought it in for. They only wanted to fix the quick easy money grabs (alignment and recalls) car was detailed the day before I brought it in, and filthy when I got it They only wanted to fix the quick easy money grabs (alignment and recalls) car was detailed the day before I brought it in, and filthy when I got it back, they broke my drivers seat, and went for a 12 mile joy ride. Dunkin’ Donuts trash left in my car. More

Great service and communication. I bring my truck to performance Dodge for all of my service. I have tried other dealerships. Performance is the only place I trust. performance Dodge for all of my service. I have tried other dealerships. Performance is the only place I trust. More

Excellent customer service. Overall everyone was pleasant to talk to. Bill went out of his way to contact me to see how my truck was doing. to talk to. Bill went out of his way to contact me to see how my truck was doing. More

Had my truck serviced. Oil change, etc. required at 30,000 miles. They also changes the oil in the front and rear differential along with the transfer case (4 wheel drive). That drove the cost way up e 30,000 miles. They also changes the oil in the front and rear differential along with the transfer case (4 wheel drive). That drove the cost way up even though I never use the 4 wheel drive feature. Total for a regular oil change along with the differential fluids was over $1000.00. Must be pretty expensive oil... More

Avoid At All Cost And By Any Means Neccessary. Work Wasnt Done Correctly An Advised My Car Should Have Went To A Body Shop. They Claim They Should Never Have Touched And Now I'm Sorry They Did. Dont Trust Th Done Correctly An Advised My Car Should Have Went To A Body Shop. They Claim They Should Never Have Touched And Now I'm Sorry They Did. Dont Trust The Service Dept. Including Jorge. More

Good work. Performed at a fair price. Personnel friendly and professional. Have had vehicle for 3-4 days and vehicle is performing perfectly. Not sure why return for next oil change reads 4 years vice 5? and professional. Have had vehicle for 3-4 days and vehicle is performing perfectly. Not sure why return for next oil change reads 4 years vice 5? More

The worst experience that I’ve had there. Will not come back for service or purchase. The tech could not balance my wheels properly. Had to return, taking 1/2 day off w/o pay. Almost did not get my vehicle back for service or purchase. The tech could not balance my wheels properly. Had to return, taking 1/2 day off w/o pay. Almost did not get my vehicle back the same day. Had to come back in person to make sure I was getting my vehicle back. I’m a long time customer that will not be back. More

Great customer service. They genuinely cared about me and my service call. Everyone checked in on me from The service department to the sales team!! Thank you my service call. Everyone checked in on me from The service department to the sales team!! Thank you More

The whole service team meets always meets our expectations. We bring them commercial vehicles with tight completion dates on PMs and Service. The service team always fixes are trucks correctly an expectations. We bring them commercial vehicles with tight completion dates on PMs and Service. The service team always fixes are trucks correctly and on time. More