Performance Chrysler Dodge Jeep Ram Columbus

This was by far the most hassle free buying experience I’ve ever had. Armando was friendly, very knowledgeable,and great to work with. I’ve ever had. Armando was friendly, very knowledgeable,and great to work with. More

I was treated with courtesy and respect, especially from Will Long. Thank you for the experience—and the vehicle. Will Long. Thank you for the experience—and the vehicle. More

Great visit! Fast, friendly service. Thanks for the excellent experience, will be back!! Need three more words to reach required limit... Fast, friendly service. Thanks for the excellent experience, will be back!! Need three more words to reach required limit... More

Taking vehicle in for a Tire rotation and oil change without an appointment is very convenient. Chelsea was very informative and did an exceptional job getting my truck checked in and following up with without an appointment is very convenient. Chelsea was very informative and did an exceptional job getting my truck checked in and following up with when the service was going to be completed. More

I want to say thank you to Garrett Wolfe for all he did to make my experience so great. He also helped me get the best price on my oil change. I also want to shout out to James who did the work on my truck to make my experience so great. He also helped me get the best price on my oil change. I also want to shout out to James who did the work on my truck and also sent me an outstanding video of what he did and what kind of shape the truck is in!! I would recommend Performance Chrysler Jeep Dodge Ram dealership to everyone. I plan to take my truck here from know on. More

PCJD, as always this organization has always treated me like a VIP in my service and service times have always been above bar. I specifically seek out three people, depending on what my needs are Joe Holco like a VIP in my service and service times have always been above bar. I specifically seek out three people, depending on what my needs are Joe Holcomb in service. Drew and Jon in sales and support. Plan to be a lifetime customer! More

I am extremely disappointed with the level of service I received at Mopar Express at Performance Chrysler Dodge Jeep Ram Columbus on Monday, September 21. I arrived when the service department opened at received at Mopar Express at Performance Chrysler Dodge Jeep Ram Columbus on Monday, September 21. I arrived when the service department opened at 7:30 a.m. and was the **first customer through the door**. I brought my 2023 Jeep Grand Cherokee in for two routine services: an oil change and tire rotation. These are basic maintenance services, and I had every reasonable expectation that being the first customer of the day would result in timely service. Instead, I waited nearly three hours. What made the experience even more frustrating was the complete lack of communication. I did not see my service advisor or receive any meaningful update regarding the status of my vehicle until after 10:15 a.m. For a customer who arrived at opening and was first in line, I find that completely unacceptable. I understand that service departments can become busy and that unexpected delays happen. However, that explanation is difficult to accept when I was literally the first customer through the door. Even if there was a legitimate reason for the delay, there is absolutely no reason I should have been left sitting for hours without an update. Customer service is not simply taking someone's keys and eventually returning their vehicle. It also means respecting the customer's time and communicating when there is a delay. Neither happened during my visit. Had someone approached me and explained that the service would take significantly longer than expected, I could have made an informed decision about whether to continue waiting or make other arrangements. Instead, I was left wondering what was happening with my vehicle for the better part of three hours. An oil change and tire rotation should not consume an entire morning—especially for the first customer of the day. I am extremely dissatisfied with this experience. I expect much better from a dealership service department, particularly one operating an express-service facility. The word **“Express”** sets a certain expectation, and there was absolutely nothing express about my experience. I hope management takes this feedback seriously and reviews what occurred that morning, including why such routine service took nearly three hours and why no one thought it necessary to communicate with me during that time. My time is valuable, and this visit gave me the clear impression that it was not treated that way. More

Great staff and transparency. They helped me find exactly what I was looking for. Highly recommended. They helped me find exactly what I was looking for. Highly recommended. More

Always great service from check in to the tech reporting out the work. And I always appreciate my car being returned with protective covering so there are no stains, etc. from the work. out the work. And I always appreciate my car being returned with protective covering so there are no stains, etc. from the work. More

Sales person Claude was extremely helpful, respectful and knew exactly what type of vehicle would best fit my needs. He was great in helping us test drive numerous cars. He helped us unfreeze our credit re knew exactly what type of vehicle would best fit my needs. He was great in helping us test drive numerous cars. He helped us unfreeze our credit report and was very personable as well. More