Peoria Ford

Had a great experience at Peoria Ford. It started with Deanna, our salesperson. She was so patient and showed us multiple vehicles. We explained to her that we didn't think that we would be approved for Deanna, our salesperson. She was so patient and showed us multiple vehicles. We explained to her that we didn't think that we would be approved for financing due to a recent bump in our credit. Deanna didn't give up, she worked very hard to find the right car for our situation. After we picked the 2013 Ford Escape we were introduced to Steve in finance. Usually my least place to be! Steve was so friendly and assured us that we would be taken care of. We signed our paperwork in record time(for us anyway). We left happy. A few days passed and Steve, the finance manager, called. He shocked us with the news that not only was our loan approved, but they were able to get us an even better interest rate and lowered our expected payment by 70.00 per month. We will definitely remember this team when its time to trade in. More

Throughout my visit I was reminded over and over and over and over again that I had to give them great ratings on their survey or I would be taking "food out of their childrens mouth"...Well no it was not gr and over again that I had to give them great ratings on their survey or I would be taking "food out of their childrens mouth"...Well no it was not great service so I answered the survey honestly....So I get a call this mornig from the sales man making excuse and then turning around the conversation and making the car buying experiance my fault...told him not to call me back and hung up on him (MY tone now...VERY ANGRY) Bought a $34,000.00 vehicle and I get treated this way...If I could take it back and buy it from a different dealer I would!! Vehicle I bought C-Max Hybrid, I give it 10 stars.....wonderful vehicle, I don't get 47 mpg as advertised...but I didn't expect to either. More

After going to at least five different dealerships, I found Sharma to be the most friendly and honest of the bunch. She found us a perfect car that fit the family. Everyone at the dealership was very fri found Sharma to be the most friendly and honest of the bunch. She found us a perfect car that fit the family. Everyone at the dealership was very friendly and helpful, Will buy from again and would absolutely send anyone I know there to buy a car. More

Purchased a used truck and was listed online for $21,9999 and they wrote the contract up for $25,999??? Then told them I didnt want extended warranty 3times and they still added it in the contract for the am and they wrote the contract up for $25,999??? Then told them I didnt want extended warranty 3times and they still added it in the contract for the amount of $3,300??? Had to call them quite a few times to correct the amounts and then had to go back there three times for this reason!? Not happy and felt like they were trying to take me for $7,300 additional cost!? Caution also they put audio and video cameras in the finance room when you are signing the contract which I wasnt told about,until I just hjappened to look up and seen the camera? Dont trust this dealership and will be going else where in the future! More

Nothing but problems after we purchased vehicle. Supposedly, we paid extra for the 100+ point inspection. We purchased a bumper to bumper warranty that doesn't even cover a $900 door lift mechanism Supposedly, we paid extra for the 100+ point inspection. We purchased a bumper to bumper warranty that doesn't even cover a $900 door lift mechanism that went out within 3 months of purchase. More

I went to Peoria Ford for a Ford Ranger they had for sale online. I live an hour away so before I left I called John Stewart the manager of used cars sales and he said they still had the truck there. So I dr online. I live an hour away so before I left I called John Stewart the manager of used cars sales and he said they still had the truck there. So I drive an hour show up, the sales person says he going to go pull it up front for me. 15 minutes go by he comes back in and says "the truck is not ready for sale." So why didn't they just tell me that on the phone? They wasted 2 hours of my time, money and gas. I also talked to John to let him know I was really upset. And of course they were eating their words and had no excuse. I will never recommend them to anyone! I heard the good advertisements on the local radio show Johnjay and Rich thats why I gave them a chance. Their all liars and just waste your time. Go somewhere else. More

I went to Peoria Ford to purchase a new F150. I asked the sales department if they could sell me a truck in two hours, so I could go to dinner with my family. Of course they said yes, and then the sale took sales department if they could sell me a truck in two hours, so I could go to dinner with my family. Of course they said yes, and then the sale took five hours to complete. My family had to go home without me. When I finally drove the truck home, they forgot to put the temporary tags on it, and I was ticketed the next day. Then they called me and told me I had to come back in and sign a new sales contract, as they accidentally gave me an incentive they weren't supposed to give me. The finance department neglected to tell me that even though I selected to be billed twice monthly, I would be billed the full month's amount during the first billing cycle. When I called the manager to complain, I was berated for giving them a bad online review. This place has given me nothing but headaches. I love my new truck, but I wish I had purchased it elsewhere. If you enjoy an inefficient sales experience, by all means go to Peoria Ford. More

People are crooks. Kept our CD case and our front name plate. Lied to us about price and payment plan. Sold our truck and have us the run around when it came to refunding our 3500.00 plate. Lied to us about price and payment plan. Sold our truck and have us the run around when it came to refunding our 3500.00 More

I am very disappointed in the way I was treated at Peoria Ford Dealership over the weekend of November 24th & 25th. Salesman David Glutz and Sales Manager Robert Hubler conducted themselves in an intimating Ford Dealership over the weekend of November 24th & 25th. Salesman David Glutz and Sales Manager Robert Hubler conducted themselves in an intimating manner. More

Pat Hickey, Jim Eagle, and both my sales guys really went to bat for me and gave me the best cutomer experience I have ever had! If you are looking for a honest car dealership to do business with, then then to bat for me and gave me the best cutomer experience I have ever had! If you are looking for a honest car dealership to do business with, then then is where you need to go. I am a customer for life! Every thing from the sales, service, and parts is nothing but outstanding customer service. I was really in a bad spot with my trade and Pat Hickey really stepped up and helpped me get into a new vehicle hassle free, Great job Peoria Ford and Pat Hickey! More