Peoria Ford

Why i gave this review such a bad review was because of the POOR customer service, lack or concern and care. My mom bought a 2012 nissian here.. it smelled like smoke upon buying it.. she really liked th the POOR customer service, lack or concern and care. My mom bought a 2012 nissian here.. it smelled like smoke upon buying it.. she really liked the car and wanted to buy it.. they said "oh noo problem we will get rid of the smell" .. so she bought it and they claimed to get it out but it just made it worse. my mom is POST CANCER. and the smell is SO SO SO bad in the car, even i cant handle it. it makes your clothes smell. they wont do anything else. they said "oh smoke wont hurt you" are they doctors?? LOL the GM wont even take any calls for us anymore. they wont even communicate. the sales man sean is a LIAR and just wants $.. this deaerlship is EXTREMELY poor, rude, and not a place i would EVER EVER recommend someone buy a car! BUYER BEWARE More

I worked with Tracy Twitchell, Internet Manager, and was able to negotiate all terms of the sale via email. She was professional, responsive, knowledgeable and pleasant to work with. She helped me find th able to negotiate all terms of the sale via email. She was professional, responsive, knowledgeable and pleasant to work with. She helped me find the EXACT vehicle (2013 Edge SEL w/ Appearnce Package black on black) I wanted when I began my search, something other dealerships couldn't do, and didn't really seem to WANT to do either. The experience was nothing short of awesome with Tracy. Since I've taken delivery, she has followed up with me on more than one occassion to ensure I am completely satisfied. Peoria Ford was not my first stop, it is over 50 miles from home. There must be 4 to 5 other Ford dealerships between my front door and Peoria Ford, but it was the best decision I could have made. Tracy had the vehicle cleaned, gassed and ready to roll when I arrived. To top that off, all the documents were prepared. I completed the signature process in less than 5 minutes and had the keys in my hands in under 20 minutes from the time I had arrived. You just don't get this level of service from most dealerships, nor sales people. Tracy was forthright with me through the entire process. I told her what I wanted, how I wanted it and she delivered. I admit that I took my time and did my research and knew what the fair price was for the vehicle I wanted. Which is why I was so surprised and delighted that the final sales price ended up being lower than all my calculations. I couldn't get any other dealerships close to this price, and they were trying to sell me vehicles with far less equipment. My only complaint is that Peoria Ford is so far from home, I have to find another dealership closer to do some of the service. Thank you Tracy and Peoria Ford for an excellent experience!!! More

picked up my suv on june16th 2013. while waiting, the car dealership washed my car for me. this caused a 3 foot crack in the windshield. they claim it was because of a small micro pit in my windshield. they dealership washed my car for me. this caused a 3 foot crack in the windshield. they claim it was because of a small micro pit in my windshield. they refuse to pay for the damage. the manager wont even talk to me. never will i go there again and i will tell everyone to be care full of this shady dealer. More

We stopped one night with no intention to purchase and told Ashley that was the case. We've had awful experiences with other dealerships not wanting to let you leave without buying. Ashley listened to wha told Ashley that was the case. We've had awful experiences with other dealerships not wanting to let you leave without buying. Ashley listened to what we said and there was no "hard sell." In fact we stopped back several times before we bought and never felt like we had to buy it that right minute. When we agreed on the car we wanted, we began negotiating the price. Ashley brought in the finance guy who was an absolute jerk and his comments had us walking out the door. In the end, Ashley was able to get the deal we wanted on the table and we bought it with no regrets. The car is the Ford 2013 Escape and kudos to Ford for the remake of this vehicle. We absolute love it. More

This was actually the last dealership I stopped by looking for a new car. I had almost given up but when we got to the lot we were warmly greeted by clay who asked what we were looking for and promptl looking for a new car. I had almost given up but when we got to the lot we were warmly greeted by clay who asked what we were looking for and promptly tried to help us find the car for me. I asked a lot of questions and instead of lying to me clay told me he was new and asked his manager Mark Davis to join him to answer some of our questions. All of my questions were answered and I ended up purchasing a brand new Ford Focus. The negotiating process was actually quiet enjoyable and we were very comfortable. They have me an unbelievable deal on my trade in and after some convincing agreed to the payment I wanted :-) I definitely felt more like a friend receiving honest treatment and would recommend this dealership to anyone. Our finance wad great as well, very fast I believe it was the shortest time I've ever spent signing papers for a car purchase. And very interested in what I said and helpful. Great experience. Keep it up! I will definitely be sending you some business. Good bless More

HORRIBLE. so pushy to sell a vechicle. SPOT DELIEVERY IS WHAT THEY DO. get you in a vehicle without bank approval. have you sign on contract then come back and sign another that is different then other. the WHAT THEY DO. get you in a vehicle without bank approval. have you sign on contract then come back and sign another that is different then other. then 3 weeks later asked for the vehicle back because my "home address is different then mailing". give me a break. they screwed themselves after adding $3000 in extra warranty. and internet price is different then sales price. I gave $1000 down payment which I was told they would be keeping even if bank didnt approve. I asked for my check back before they cashed it and of course" its locked up in a box" come back to get it the next day and still "locked up. but they promised they would not cash is. and guess what a week later they try and cash it. I cant wait to see them in SMALL CLAIMS COURT. STAY AWAY FROM THIS SHADY PLACE. More

All I have to say is DECEIT! Im not one to have one bad experience then go post a bunch of negative reviews but when someone insults me and deceives me like they did Ill tell everyone about it. Long story experience then go post a bunch of negative reviews but when someone insults me and deceives me like they did Ill tell everyone about it. Long story short, I had my car on craigslist at a very competitive price. Sunday night "Salesman" Greg calls my phone explaining how bad they "need" my type of car on their lot. "Cant keep them in stock" he says. "your car is priced right" he says. He said his manager told him to find as many of these cars as possible and buy them. Said they are pretty much giving the person selling what they want for this particular car. So after I told him to please not waste my time if I come all the way out there (about 45 min drive) he assured me this is for real and he's not blowing smoke my way so we made an appointment for Monday (today) to seal the deal. Said it would take about 10 minutes. So I got there and met Greg and he showed the car to his boss I guess and then another guy had to come look at it. (typical dealership strategy) They were looking hard for any type of blemish possible to try supporting their low ball offer. The car is 7 years old and in almost mint condition mind you. After about AN HOUR and finding a couple blemishes on a wheel they decided to low ball me almost 3 grand less than I had it posted at. Not even in the same ball park.. PLEASE DONT BE DECEIVED!!! They will do anything to get you on their lot with all kinds of wonderful promises then bend you over. They have no regard for wasting your time. I will NEVER visit this lot for anything. Be careful folks More

This dealership is not consumer friendly. My Ford Fiesta was in an accident and the body work was done by Peoria Ford. They sent the car to Peoria Ford for engine repairs. There were parts needed that wer was in an accident and the body work was done by Peoria Ford. They sent the car to Peoria Ford for engine repairs. There were parts needed that were on backorder which caused delays, however, they contend that Peoria Collision authorized the engine repairs. From the body work alone, it was border line that the car should have been totalled. My insurance adjuster from Milwaukee, Wisconsin authorized the body work and some of the engine repairs, but not the "extra" repairs. Peoria Ford said the ok for all repairs came from Peoria Collision. They asssumed that any and all repairs were ok to do. They did not contact my insurance company or adjuster. Had that been done, the car would have been totalled. I had to initiate most contact with them. They did not take the initiative to speak with my insurer at any time according to the information I have. They claim they don't have loaner cars, so I didn't receive one. Not their policy, I was told. Peoria Collision did provide me with one after I spent over $400.00 out of pocket after my insurer covered their required 30 dayss of rental. Peoria Ford contends non-availability of parts is the problem, but that is just part of it. I have contacted the BBB and Ford Corporate Headquarters in Dearborn, Michigan. Someone should pay for my out of pocket rental expenses. More

This dealership actively worked to scam my elderly family member. When a vehicle was brought in for a recall they tricked her into signing for $1700 of work she did not want. When she did not have the mone member. When a vehicle was brought in for a recall they tricked her into signing for $1700 of work she did not want. When she did not have the money to pay for it they forced her to put it on a credit card and then had her write a check for the remainder. When the check did not clear they threatened to send her to prison for "knowingly writing a hot check" and have repeatedly told her that if she tried to do anything, including reporting them to anyone (does this count??), they would send her to prison. She is now terrified thinking she has no other choice but to pay this fraudulent bill. I am going to report them to the BBB and News 3 as well. To the GM of Peoria Ford: if you are reading this then you know exactly who I am referring to. I will tell you that I am an insurance agent in the area and will stop at nothing to spread news of this deceitful behavior. All of my clients will know to do business with Rodeo Ford or Tom Jones Ford rather than Peoria Thieves. Send her a refund or the threats you make on her will be reversed on yourself. More

My husband and I are moving from the Phoenix area and will be using a U haul and RV to live in to travel to northeast. We knew we needed a battery in engine and replaced it... continued to have electrica will be using a U haul and RV to live in to travel to northeast. We knew we needed a battery in engine and replaced it... continued to have electrical problems... ? coach battery ? alternator. We decided to call professionals and had RV towed to Peoria Ford. We were told they would be able to get us up and running right away. This was a Monday morning. We did not pick up RV until Wed. at noon. After being lied to and given the run around with no one looking at our vehicle for days. They replaced coach battery with my husband's guidance and did diagnostic on alternator. BUT why did it take so long and why do they lie to people? One person would say one thing another person would say another when we called for updates. The stories never matched!!! Why can't customer service contain keeping customers updated and in the loop? Hindsight should have done things ourselves. Poor communication, poor service. DON'T use this service dept... More