Peoria Ford

Great Experience We were very pleased with the purchase of our new Ford Explorer. The staff made the entire experience very smooth and pleasant. We were treated with r We were very pleased with the purchase of our new Ford Explorer. The staff made the entire experience very smooth and pleasant. We were treated with respect. I would recommend them to anyone looking for a vehicle! More

New car purchase My salesman Mark was the best. He worked with me and get me the best deal possible. We love our new car. Thanks Mark. Great job My salesman Mark was the best. He worked with me and get me the best deal possible. We love our new car. Thanks Mark. Great job More

60K Service. Easy to schedule the appointment. Cleared up some problems that I was not aware of. Got the truck back earlier than I had expected. Great service fro Easy to schedule the appointment. Cleared up some problems that I was not aware of. Got the truck back earlier than I had expected. Great service from the Shuttle driver. More

Awsome Very helpful but not pushy. Salesman Tyler is great, informative without pressure. I would recommend this dealership. I love my Focus. I found what I Very helpful but not pushy. Salesman Tyler is great, informative without pressure. I would recommend this dealership. I love my Focus. I found what I wanted on line but it sold, they found me another the same, inu color Metallic, its beautiful. More

It's a people problem! I've dealt with Peoria Ford on numerous occasions trying to purchase a car. The problem with this dealership is not pricing, it's people. Whatever st I've dealt with Peoria Ford on numerous occasions trying to purchase a car. The problem with this dealership is not pricing, it's people. Whatever stereotypes come to mind when you think of a car salesmen, you'll find it here. More

Very Disappointing !!! Let me start off by saying I have had nothing but great experiences in the past with Peoria Ford, I have taken my F-150 there for all of its maintenan Let me start off by saying I have had nothing but great experiences in the past with Peoria Ford, I have taken my F-150 there for all of its maintenance and have been a Ford owner for over 20 years. Unfortunately yesterday has definitely left a bad taste in my mouth regarding the sales associate (Jeff) we dealt with. We went there looking for a 2014 F150 and looked at a number of trucks, the salesman was very sarcastic and high pressure for us to but from him yesterday. I explained over and over that we just wanted to get some prices so that we could go home and make the best decision for our budget. That wasn't good enough for Joe. I finally agreed to let Joe take the truck for an appraisal spin around the block. I hopped into the passenger seat and Joe grabbed onto the handle to lift himself into my truck and proceeded to break the entire handle from inside the truck. His next line was "so much for Ford tough". At that point I have seen and heard enough and just wanted to get out of there, we stood around for at least 30 minutes before he came out with the "guy" who wanted to know what it would take to make a deal. I stated that I wanted the keys and asked about the handle that was broken off, they stated that I would have to make an appointment with service to get that fixed. Really??? Seriously??? I am now being inconvenienced to come back so they can fix the handle that THEY broke. I left very unhappy and thought that they would call me today to make an appointment with the service department to take care of the handle that THEY broke off but have heard NOTHING. Stay away from PEORIA FORD. More

Good Customer Service, Poor financing Partner The customer service is excellent, no question about it and I was very happy with the overall experience ... until I had to deal with the financing ba The customer service is excellent, no question about it and I was very happy with the overall experience ... until I had to deal with the financing bank. The financing bank we were put with is bank of the west, you can use a search engine for reviews on them if you like, but I would personally advise staying well clear of them.Setting up something as simple as automatic payments from your savings account takes a whole lot of energy and time, calling their customer service is around a 1 hour hold time. I am actually off to my credit union this afternoon to see if they can figure out what I need to do such as 'verification of your account number and routing number from your financial institution' - how archaic is this? While I am delighted with the car, I am dismayed at the financing partner and I may even choose to take a loan out and just pay off Bank of the West, despite the penalties. I like things in order, transparent and peace of mind not a headache, My partner was just getting around to buying his new car from the dealership but that is now off the table as a result. More

Great Great expirence.. I just bought a Ford Fusion Hybrid and was very happy with the sales person Brandon Little and the Finance person she was awesome.. Very smooth transa I just bought a Ford Fusion Hybrid and was very happy with the sales person Brandon Little and the Finance person she was awesome.. Very smooth transaction with out any issues at all. Great JOB Peoria ford for making this experience on a Saturday morning very easy and friendly. YOU GUYS ARE THE BEST.;.. Dawn Camarillo More

Peoria ford. Mr. Pete Castellucci and his managers Charlie and Chris Barlow with the finance director Darin and Sarah the delivery manager really made this easy fo Mr. Pete Castellucci and his managers Charlie and Chris Barlow with the finance director Darin and Sarah the delivery manager really made this easy for me. I felt very important and will continue to go back. Do your self a favor and go see Pete and Charlie. They will make it very pleasant for you More