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Peoria Ford

Peoria, AZ

4.1
1,020 Reviews
Peoria Ford has delivered automotive and customer service excellence for over two decades. Serving the West Valley and its surrounding cities, Surprise, Avondale, Glendale, Carefree and more, we offer one of the highest volumes of new Ford cars for sale in the Phoenix metro area. But it's not just our fantastic collection of cars that has customers coming back to us time and again. Along with our incredible assortment of 2024 F-150s, Explorers, Mustangs, and other popular models, we provide customer service that's second to none. In fact, thanks to our high customer satisfaction ratings, we've earned the Ford President's Award. We know how car dealerships are perceived and know that the unfortunate reality is most people dread going onsite to shop for cars. We strive to turn this completely around - pun intended. Purchasing a car is an investment that shouldn't be done in haste or with little research, so we encourage customers to read reviews and car comparisons like the ones we provide right on our website. Then when it comes time to visit our Phoenix-area Ford dealership, customers can get a real feel for aspects like performance, the comfort of the seats, the power and clarity of the audio system, the feel of the interior surfaces and other important facets before making a purchase. During this process it's our duty to ensure that you are treated with the utmost care and respect, never pressured and provided with the details you need to know about everything from features and package upgrades to lease offers and more. Shopping for a car should be fun, even more than fun, actually. It should be exciting. And when you visit to browse our selection of new Ford cars for sale, we feel confident that you'll be excited by the vehicles you explore, the competitive prices you see marked on the windshields AND how you're treated. The same holds true if you're in search of used Ford cars for sale near Phoenix. We have one of the largest collections of used and Certified Pre-Owned Ford models in the county and we can assist you in finding the perfect one for your needs. When it comes to the array of services we offer, we can pretty much take care of it all. From routine oil changes to intricate transmission and engine work, our mechanics have the tools and know-how to get the job done. Visit us for car repair in Peoria and even feel free to bring in your motorhome or fleet vehicle - we're one of the only dealers that offers commercial and RV repair in the Phoenix metro area. Stop by soon to browse new and used Ford cars, and other brands and models for sale or schedule an appointment online for your next service! Whether for sales or for service, when you make us your Phoenix-area Ford dealer you won't regret it!
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9130 W Bell Rd

Peoria, AZ

85382

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Showing 1,020 reviews

November 12, 2024

Shelby was great to work with. She did what she could to help us out and find out more information if we needed. More

by cllhjpl2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2024

It’s was a fantastic experience. Sales all the way to finance was a pleasure to work with. Shelby is the best sales person I have ever worked with by far. When I need another vehicle More

by Jacob Harrelson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2024

I purchased a used wrangler from this dealership and had pre-paid for an extra key fob. Well they say their system got hacked bla bla bla!! same story over and over again. well over two months later still n More

by Paul2fab1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dillon Kopeckey, Pat Hickey
Nov 11, 2024 -

Peoria Ford responded

We understand your frustration regarding the key fob and the delay in receiving either the fob or your refund. We strive to offer excellent service, and it's clear we fell short in your case. We want to make sure this issue is resolved for you. Please reach out to Beverly Woodhull, our Customer Relations Director, at 855-971-8355 to discuss this matter further.

October 24, 2024

Please refer to my Independent Consumer Assessor Video Report link. https://youtu.be/l67Lzh0PW4o?si=22R0UfEv-Nb4Zqbh More

by dr.karen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tracy Twitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Peoria Ford responded

Thanks for sharing your video report, Karen! We appreciate your insights and are thrilled to hear you had a great experience. Your feedback helps us improve and connect with our community. Keep sharing your thoughts!

October 14, 2024

Everything was so easy from start to finish. Got to test drive multiple cars until I found exactly what I wanted and wasn’t pressured at all. Shelby is an amazing person to work with. More

by Hunter J
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Cocuzza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Feser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Peoria Ford responded

Hunter, we're thrilled to hear about your positive experience! It's great that you found the perfect car without any pressure. We appreciate your kind words about Shelby and hope you enjoy your new ride!

October 07, 2024

Shelby and Peoria Ford created a raving fan experience for me by defining customer service and being in the moment with me as a customer as I worked through my transaction. More

by andigity
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Cocuzza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Zomok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Peoria Ford responded

Thank you for your fantastic review! We're thrilled to hear that Shelby and the team at Peoria Ford provided you with such a positive experience. Your satisfaction is our top priority, and we appreciate your recognition of our commitment to exceptional customer service!

September 23, 2024

Shelby is a rockstar. She had everything ready for me upon arrival. I bought a F-150 Raptor and Bronco Raptor and she made the crazy deal effortless alongside Mr Eagle and More

by JVoorhees
Recommend Dealer
Yes
Employees Worked With
Colin Cocuzza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr Eagle
Sep 24, 2024 -

Peoria Ford responded

Thanks for the awesome feedback! We’re thrilled to hear that Shelby, Mr. Eagle, and Colin made your experience seamless. Enjoy your new F-150 Raptor and Bronco Raptor! Your recommendations mean the world to us.

September 20, 2024

Shelby was very patient and took the time to accommodate our needs! We will definitely be back to purchase another vehicle from Peoria Ford! The dealership was also great and allowed us to test drive all th More

by Lissad4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colin Cocuzza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Peoria Ford responded

Thanks for your wonderful review, Lisa! We're thrilled to hear that Shelby provided you with such a positive experience and that you found the perfect vehicle for your family. We look forward to welcoming you back to Peoria Ford soon!

September 16, 2024

Consistent in Service Delivery. Had problem with Parts dept that I do not consider resolved. More

by FRED.WENGRZYNEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pat Hickey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Peoria Ford responded

Thanks for your feedback, Fred! We appreciate your recognition of our consistent service. We're sorry to hear about the issue with the Parts department and are committed to improving that experience. Your insights help us grow, so thank you for sharing!

September 11, 2024

Shelby was unbelievably helpful throughout the car buying process. I had a terrible experience at another dealership, and am SO GLAD I walked into Peoria Ford and got to work with Shelby. My financial situa More

by jboruch27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby Erwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb, Dennis
Sep 17, 2024 -

Peoria Ford responded

Thank you for your wonderful review! We’re thrilled to hear that Shelby and Dennis provided you with such a positive and supportive car-buying experience. It’s great to know that their efforts made a difference and that you felt valued and understood throughout the process. We truly appreciate your kind words and your willingness to recommend us to your friends and family. If you need anything else in the future, don’t hesitate to reach out. We look forward to seeing you again!

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