Peoria Ford

Bought A new car and was promised msrp but my financial person was Tyler Hubler and he had to be the most dishonest person I have ever met. Charged me an extra $7,000 for fake package they call the "Peoria person was Tyler Hubler and he had to be the most dishonest person I have ever met. Charged me an extra $7,000 for fake package they call the "Peoria sports package" and after you sign any deal they take their commission and run for the hills and you will never hear or resolve your problem again. Then they will sell you on their dealership specific warranty instead of the Ford warranty which would have allowed you to go to ANY ford dealership but now you are stuck with these people and their bad service at this location. (3 hour oil changes at a minimum) It's truly wild they are getting away with all of this. Total bait and switch people so if you sit down with anyone named Tyler Hubler you should also run far away because he will try and get as much of your hard earned money as he can and have a smile on his face while he is doing it. Don't support this kind of behavior not every dealership is like this. More

Scummy people. Told me we had a deal I came down to buy the car and they are in the process of selling it to someone else. Never shop here they’ll just sell it to a Told me we had a deal I came down to buy the car and they are in the process of selling it to someone else. Never shop here they’ll just sell it to a higher offer. Made me wait over an hour. Ridiculous After I filled out paperwork and everything More

Will no longer go to this stealer-ship. bad service they have more time to talk to themselves rather than take care of the customer. and the amount of misinformation from service plans to c bad service they have more time to talk to themselves rather than take care of the customer. and the amount of misinformation from service plans to credit. plus I was charged for the 10000 and 15000 mile services and I get home to find they did not rotate tires didn't put in the filters etc. have to wonder if they even replaced the oil considering I had to reset the oil metering myself. Beware of this place they have done underhanded deals with the extended service plans, if I could go back in time I would have never gone here. I have talked to so many others who have had issues there as well. The biggest issue is when their finance person tried to hit my credit report every 30 seconds about a dozen times. Im glad I locked it before he could do that or my credit rating would be in the toilet. should be illegal. More

Shelby is great. She’s very kind, knowledgeable about vehicles and encouraging to purchase a vehicle you love. Definitely will do business with her in the future. She’s very kind, knowledgeable about vehicles and encouraging to purchase a vehicle you love. Definitely will do business with her in the future. I recommend if you are looking to purchase a vehicle give her a call. You won’t regret it!!! More

Is there anyone who works there an HONEST PERSON? I got the runaround from sales to service. They sold me a used pickup with 27900 miles on it. But carfax showed it had over 37000 miles on it with th I got the runaround from sales to service. They sold me a used pickup with 27900 miles on it. But carfax showed it had over 37000 miles on it with the previous owners initials verifying the milage. Also the extended warranty seemed to be non-existent after taking the truck to 2 other Ford dealers for repairs. I stopped there to discuss the issue but the person was not available that day (or so they say). They gave him the information about my issues and said he would call me. NEVER HEARD ANYTHING from anyone. So I went back a week later to talk about the issues I had, and was told by him no one ever gave him the paperwork I dropped off. NEVER AGAIN WILL I buy anything from PEORIA FORD. They seem to have a big turnover of sales people. WHY is that? More

Been given the run around and going on 3 weeks with 2 separate appointments set to get my vehicle taken care of.Oil at 12 percent,software malfunction since purchase and a now a recall.Done drove up to t separate appointments set to get my vehicle taken care of.Oil at 12 percent,software malfunction since purchase and a now a recall.Done drove up to the place 2 times. More

Saw a truck online and inquired about the availability. Started getting phone calls right away. They weren’t able to meet my offer so I thought the matter was closed, but no, the sales force seems to think Started getting phone calls right away. They weren’t able to meet my offer so I thought the matter was closed, but no, the sales force seems to think calling someone over and over again is some kind of a game. I have told several of the sales people that I wouldn’t buy from the dealership if it was the last one on earth. Here it is a month later and these people are still calling and texting me. They call at night and when I answer there is no response. I hit the redial and it goes right to there dealership. FAIR WARNING NEVER EVER CALL THIS DEALERSHIP!!!! They will harass you with unwanted calls and will not stop. I’m calling the manager today and if I get no satisfaction I will look into other options More

Shelby es muy professional y amable. La actitud del Señor que despues vino a negociar el precio del auto que adquirimos fue agresiva y un tanto ruda. Nuestro consejo es: Preguntar primer La actitud del Señor que despues vino a negociar el precio del auto que adquirimos fue agresiva y un tanto ruda. Nuestro consejo es: Preguntar primero cual será el precio final del carro antes de probarlo. También fijarse en los productos que te están ofreciendo, analizando si los quieres adquirir o si realmente los necesitas. Al final salimos contentos con nuestro nuevo carro. More

What an amazing experience. Dealerships can be extremely stressful. We’ve purchased over 15 vehicles in our lifetime. No stress was felt with this purchase at Peoria Ford workin Dealerships can be extremely stressful. We’ve purchased over 15 vehicles in our lifetime. No stress was felt with this purchase at Peoria Ford working with the entire team. More importantly, was the experience we had with Shelby Erwin. She connected with our daughter and us right away. Asked the right questions and guided us along the way. Very knowledgeable, attentive, and caring. We felt Shelby had our best interest in this purchase of our daughter’s college vehicle. I would highly recommend purchasing a vehicle with the assistance of Shelby Erwin. More

Extremely frustrated with this dealership, got a Ford F150 from them. The day that I bought it, the vehicle went straight to service because there was a nail in the tire not a big deal. Less than one wee F150 from them. The day that I bought it, the vehicle went straight to service because there was a nail in the tire not a big deal. Less than one week after having it needed to come back to service I got the vehicle back and it is now back into service for rear end problems. I’ve had this truck for less than a month and it’s been service longer than I have had it. These issues should have been fixed prior to selling this vehicle. You guys need to do the right thing I need to take this vehicle back or get me in a different truck. This is unacceptable from a dealership/company. Nor is it fair I get stuck with a truck with a bunch of issues. More