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Penske Toyota

Downey, CA

4.8
1,459 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,459 Reviews of Penske Toyota

January 29, 2024

Grateful for Alex’s honest, attentive service, and Vi’s expertise securing the best deals. Highly recommend! More

by Victorvera07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Report | Print
Apr 13, 2024 -

Penske Toyota responded

Glad to hear you appreciated the team's dedication at Penske Toyota. We aim for honesty and customer satisfaction with every interaction. Many thanks for recommending us!

Helpful
January 28, 2024

THOMAS ARTHUR Always provides the very best customer service experience at Penske Toyota Downey. Thomas is Extremely knowledgeable and is Always a pleasure to approach and discuss our service needs. W More

by HectorGMedellin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Apr 13, 2024 -

Penske Toyota responded

We appreciate your praise for our team at Penske Toyota. It's great to know their expertise and friendly service meet your needs. Your continued support means a lot to us, thank you.

Helpful
January 28, 2024

Friendly reminder for service appointment, quickly pickup when I come, take care the car, inform me about what services for the car. More

by LE TRUNG TRAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar Naranjo
Report | Print
Apr 13, 2024 -

Penske Toyota responded

We value your positive feedback about the service reminder and swift pick-up at Penske Toyota. We're glad that our team could give you the right information regarding car services, ensuring optimal care for your vehicle.

Helpful
January 27, 2024

Jesus #1 very helpful worker deserves a raise hard working guy! God bless that worker More

by Beto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez
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Apr 13, 2024 -

Penske Toyota responded

We're grateful for your positive rating and compliments about our team member at Penske Toyota. Your kind sentiments are much appreciated.

Helpful
January 22, 2024

It was a good experience, the help you in the process of purchasing, very good customer service More

by rgtorres006
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Colon Ruben Basaldua Jesus Ayala and Francisco Mani.
Report | Print
Apr 13, 2024 -

Penske Toyota responded

We're glad to hear about your positive purchase experience at Penske Toyota. Thank you for acknowledging our customer service.

Helpful
January 21, 2024

Awesome staff and work on my car was great. I used to take my car to the dealer I bought my 2008 car, but began taking here at Penske Downey and they have been great. More

by tinto919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez.
Report | Print
Apr 13, 2024 -

Penske Toyota responded

We appreciate your positive feedback. Our Penske Downey location intends to provide outstanding service and quality work, it's great to hear you've experienced this. Safe travels in your 2008 vehicle.

Helpful
January 21, 2024

Our experience at Penske Toyota was good, seeing that we purchased a new Highlander Hybrid, Paola was a pleasure to work with! More

by Johnny Pinedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Apr 13, 2024 -

Penske Toyota responded

Great to know your experience purchasing a new Highlander Hybrid at Penske Toyota was satisfying. Paola certainly values your feedback. Thanks for choosing us.

Helpful
January 20, 2024

Danish helped me every step of the way to my purchase of a rav4. I felt he was honest, trustworthy and knowledgeable, I'd been to various dealerships. This car was clean and ready for my test drive, eventua More

by rjorgensen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danish (I'm sorry, but I don't remember his last name)
Report | Print
Apr 13, 2024 -

Penske Toyota responded

Thank you for sharing your experience at Penske Toyota. We're pleased to hear Danish was able to assist with your Rav4 purchase and ensure the vehicle was ready for its new home. We appreciate your feedback and thanks again for choosing us!

Helpful
January 20, 2024

Went to pick up my car and they said you get a free car wash. My car was still dirty they never even washed it. I told the guy I said hey something wrong with your Car Wash machine he goes. Yeah it’s just More

by Damanxists
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Samuel and he was great
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Apr 13, 2024 -

Penske Toyota responded

Hello. I appreciate you sharing your feedback regarding your recent visit to our Service Department. I would like the chance to speak with you about your interactions with our team regarding the complimentary car wash. Please contact me at your earliest convenience to discuss this further. Sincerely, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

Helpful
January 18, 2024

Jesus Rodriguez is great ! His manners and work ethics will bring him a lot way . More

by Jose Lara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Rodriguez
Report | Print
Apr 13, 2024 -

Penske Toyota responded

We're glad to hear you had a positive experience with our employee. Your feedback is greatly appreciated and will help us continue improving at Penske Toyota. Thank you for your support!

Helpful
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