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Penske Toyota

Downey, CA

4.8
1,533 Reviews

9136 Firestone Blvd

Downey, CA

90241

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1,533 Reviews of Penske Toyota

December 14, 2022

Positive experience with my advisor, Thomas Arthur always. He’s trustworthy and professional. My phone call with Alfonso was also good when inquiring about tire quotes and more. My experience with fro More

by charmsespindola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfonso and Thomas Arthur
Dec 17, 2022 -

Penske Toyota responded

Thank you for your feedback. We appreciate you choosing Penske Toyota as your first choice for service. Please do not hesitate to reach out to us if you need further assistance.

December 14, 2022

Bring back the shuttle service, customers spend enough already at your dealership to have customers wait 2 plus hours or have them pay their own Uber. Other than that Ivan Huerta has amazing customer serv More

by Arnoldflores29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Huerta
Dec 17, 2022 -

Penske Toyota responded

Hello, I appreciate you taking the time to share your review and would like the opportunity to discuss any feedback you have. Please reach out to me if you would like to discuss this further. Thank you, Eddie Swanenburg President & General Manager Penske Toyota of Downey (562) 904-5692 eswanenburg@socalpenske.com

December 13, 2022

Great customer service person explained all the process and I didn’t wait long time More

by Miryat323
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Weaver, Jennifer Norsworthy
Dec 16, 2022 -

Penske Toyota responded

Hi, we appreciate your five-star review. Please do not hesitate to reach out to our team at Penske Toyota if you need further assistance. Have a great day!

December 13, 2022

Rick Burgess was very helpful and knew how to get things done 👍 Before the sale he took me on a test drive and showed me how things worked. More

by joeb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rick Burgess
Dec 16, 2022 -

Penske Toyota responded

Hi, and thank you for your positive review. We're happy that our Sales Team could help you with selecting an amazing new vehicle. We hope you continue to choose Penske Toyota for all your automotive needs.

December 13, 2022

Very cordial employees and easy to work with. It was my only day to get my car serviced, and I was able to do it within my time window. More

by Mr. Lion
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Ramos
Dec 15, 2022 -

Penske Toyota responded

Thank you for leaving us this 5-star review of our Service Department! We are thrilled to know our Service Team could make sure your vehicle was repaired in a timely manner. We aim to provide each and every one of our customers here at Penske Toyota with this top-tier customer service. Please reach out to us if there is anything else we can do for you.

December 12, 2022

Excelente service . The person who helped me Steven Caballero was awesome and very knowledgeable . Thanks More

by ubarrien62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Caballero
Dec 14, 2022 -

Penske Toyota responded

Thank you for leaving us this wonderful review! We are so glad to know our team was well-informed and could make your experience better. We hope that you have a great day from us here at Penske Toyota.

December 10, 2022

Would definitely come back for any future services, Brian Y was very helpful during the whole process and made my experience better. More

by Sochi48.xm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian,Yanez
Dec 12, 2022 -

Penske Toyota responded

We are happy to learn that your recent visit has made you a loyal customer of Penske Toyota. It is delightful to know that our team was accommodating and made sure you had a great experience. Please reach out to us for any assistance.

December 10, 2022

Friendly, clean, and they did a good job on making sure my truck had all the fluids and tires rotation....I would recommend this place to my family and friends.. More

by christinecarmichael2008
Recommend Dealer
Yes
Employees Worked With
Ruban
Dec 12, 2022 -

Penske Toyota responded

Thank you for leaving us this 5-star review! We are glad to know that you are satisfied with your tire rotation. We appreciate your recommendation, and our team here at Penske Toyota is available to assist you with your future automotive needs.

December 08, 2022

Thomas is an excellent service advisor , keeps me updated on any changes, and keeps our vehicles running like new. More

by Jesse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Thomas
Dec 11, 2022 -

Penske Toyota responded

Jesse, we are grateful that you chose Penske Toyota for your automotive needs. Our Service Team will always make sure you are informed, comfortable, and satisfied. Thank you for your business.

December 08, 2022

Service was prompt, efficient and thorough. I miss the shuttle service. Thanks for washing my car. More

by Lousaluteu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Velasco, Jennifer Norsworthy
Dec 11, 2022 -

Penske Toyota responded

We appreciate your five stars and input. We're glad to learn that our Service Team was timely and efficient with the service on your vehicle. Thank you so much for being one of our valued guests, and we thank you for visiting Penske Toyota.

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