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Penske Toyota

Downey, CA

4.8
1,516 Reviews
Call Dealership (562) 904-5600
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9136 Firestone Blvd

Downey, CA

90241

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1,516 Reviews of Penske Toyota

December 29, 2023

If you make an appointment the service experience is very efficient and the service staff is knowledgeable and friendly. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos service assistant
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Apr 12, 2024 -

Penske Toyota responded

We appreciate your positive feedback about the efficiency and assistance provided by Penske Toyota's service staff. Thank you for choosing us.

December 28, 2023

Very good costumer service. The only thing is even with an appointment the basic oil change took 2 hours. More

by reneeaguilar2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember their name
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Apr 12, 2024 -

Penske Toyota responded

We appreciate your feedback regarding the timeliness of our oil changes at Penske Toyota. We continuously seek to improve this process for better efficiency in future interactions. Your patience and understanding remain invaluable to us, thank you.

December 28, 2023

I have been a customer since 1996 my first new Toyota Corolla. Haven't left since love the service I get all the time. I have never not gotten my way. I will never go anywhere else. More

by Glissy63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
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Apr 12, 2024 -

Penske Toyota responded

We appreciate your loyalty since 1996 and love that Penske Toyota lives up to your expectations. We remain committed to offering the service you enjoy. Thank you for staying with us over the years.

December 25, 2023

Everyone at this dealership was helpful and friendly from the moment I called. Alex was extremely helpful and quick in getting the when I brought up my issue w. my car. I will definitely be going back to get More

by Ronie1289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Apr 12, 2024 -

Penske Toyota responded

We appreciate your positive feedback for Penske Toyota. It's great to know that our team, including Alex, were quick and helpful with your car service needs. We value having you as a returning customer for servicing at our dealership.

December 23, 2023

Linh was very sharp and precise with communications and onetime, my vehicle was spotless and he went over every detail. More

by joejoenap
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Linh Lam
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Apr 12, 2024 -

Penske Toyota responded

We're glad to hear about your positive experience with Linh and appreciate your acknowledgment of the detailed work done on your vehicle at Penske Toyota. Thank you for choosing us.

December 22, 2023

Everyone at Penske Downey are always helpful and friendly. Eric Ramos went above and beyond to help me with my trucks maintenance service. I’ll definitely come back for future maintenance. More

by K.Ortega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Ramos
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Apr 12, 2024 -

Penske Toyota responded

Appreciate your positive sentiments about the Penske Downey team and Eric Ramos. Glad to know that your truck's maintenance service went smoothly. We look forward to your return for future services.

December 18, 2023

Excellent service I didn't have a appointment for the oil change and they did it fast nice work😃 More

by camarenarosario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Berumen
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Dec 18, 2023 -

Penske Toyota responded

Glad to hear that our quick service met your needs at Penske Toyota. Looking forward to assisting with your vehicle's future maintenance requirements.

December 18, 2023

María assisted me right away. She was friendly offer drinks and gave me a lot information to my new vehicle. Help me set up my account for my car. More

by Mari18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
María Ruiz
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Dec 19, 2023 -

Penske Toyota responded

Appreciate your positive feedback. We're glad María provided valuable assistance, and please enjoy your new vehicle. Here at Penske Toyota, we always stand to support you with any more information about your purchase.

December 14, 2023

Streamlined experience here! Attention to detail They emphasize customer service. Hard for other dealers to compete. More

by Jota
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Linh
Report | Print
Dec 14, 2023 -

Penske Toyota responded

We're pleased to hear the emphasis on customer service at Penske Toyota resonates with you and that your experience was smooth. Thank you for sharing this kind review.

December 14, 2023

Always on time short time waiting always clean Thomas Arthur he is the best advisor thank you Arthur More

by amensuazo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Arthur
Report | Print
Dec 14, 2023 -

Penske Toyota responded

Appreciate your feedback and kind words about Thomas Arthur. We are proud of our timeliness and cleanliness efforts at Penske Toyota. Thank you for recognizing our work, much appreciated.

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