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Penske Cadillac of South Bay
Torrance, CA
1,646 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,646 Reviews of Penske Cadillac of South Bay
February 21, 2025
Working with Efrain in the Service Dept. , is always a pleasure! He's professional, friendly, and very thorough in explaining what needs to be done, how long it will take, and what is needed , is always a pleasure! He's professional, friendly, and very thorough in explaining what needs to be done, how long it will take, and what is needed in the future. Excellent customer service! Michael Nguyen was instrumental in helping me buyout my lease. He was extremely patient with all my questions and quick to handle my paperwork efficiently. I highly recommend working with Michael! More
by imelda0
Verified CustomerEmployees Worked With
Efrain Guerrero, Michael Nguyen
February 17, 2025
I recently took my car to this dealership for a routine oil change, and unfortunately, my experience was far from satisfactory. Two days after the service, I noticed that my exhaust had been hit and that t oil change, and unfortunately, my experience was far from satisfactory. Two days after the service, I noticed that my exhaust had been hit and that the impact had caused my bumper to melt. This was clearly an issue caused during the oil change or handling of my vehicle. Although the service center attempted to repair the damage, I later discovered that the tow cover on my bumper had been improperly screwed into place, making it impossible to open. The carelessness displayed in both the initial damage and subsequent repair has left me very disappointed in the professionalism and training of their staff. I expected more from a service center, especially one that I trusted with basic maintenance. I now have to deal with further complications and a lack of attention to detail in the repair process. Based on my experience, I do not recommend this service center to others, as it appears they do not prioritize quality work or customer satisfaction. More
by Farbod_pf
Employees Worked With
Vikky Posadas, Robert Wright
February 16, 2025
My Saturn Sky was in your shop for 30 days. To repair it, $8100.00. I was going to pay it and the director did not want to touch it being that if they broke something on it, he was afraid that To repair it, $8100.00. I was going to pay it and the director did not want to touch it being that if they broke something on it, he was afraid that he would not be able to get the parts to fix it. This car only has 48k miles on it. More
by A2DRCL
Employees Worked With
Robert Wright
February 16, 2025
I am very appreciated with Tyler and his patience and seeing everything through and for that I would definitely recommend Tyler to anyone looking to purchase a Cadillac or a GMC product seeing everything through and for that I would definitely recommend Tyler to anyone looking to purchase a Cadillac or a GMC product More
by cleannclearspa
Employees Worked With
Cesar in service I believe he’s auto and body, Tyler Colbert, Vikky Posadas, Robert Wright
