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Penske Cadillac of South Bay
Torrance, CA
1,646 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,646 Reviews of Penske Cadillac of South Bay
February 28, 2025
I am happy with the level of service I received. Reggie Shelton was welcoming, professional, and knowledgeable. He took the time to fully understand my concerns and explained all necessary repairs i Reggie Shelton was welcoming, professional, and knowledgeable. He took the time to fully understand my concerns and explained all necessary repairs in detail, which made me feel confident that my vehicle was in good hands. The service was efficient, and I appreciated how quickly they located and resolved the issue while maintaining a high level of quality. Reggie kept me informed throughout the process, so I was never in the dark about the status of my vehicle. What really stood out to me was the attention to detail and the care they took to ensure everything was done right. Plus, my truck was cleaned when I picked it up, which was a thoughtful touch. The facility was clean, well-organized, and equipped with the latest technology, giving me peace of mind knowing they were using top-notch equipment to work on my vehicle. Pricing was fair, and there were no hidden fees—something I really appreciate. I will definitely continue to bring my vehicle to Penske for all my future service needs. I’ve already recommended this location to my friends who own GMC vehicles and are looking for reliable, professional, and honest automotive care.😊 More
by Katleen
Verified CustomerEmployees Worked With
Reggie Shelton
February 26, 2025
I was told it would take 1 week to get the part. After 10 days I went back to the service department and the service agent said he hadn't received any notification from shipping. I asked if he could After 10 days I went back to the service department and the service agent said he hadn't received any notification from shipping. I asked if he could please double check since it was raining and my car was getting wet. He said he would wait a few days more before. It took another 2 weeks before he called and said the part had arrived. It took approximately one hour to install and I was charged over a $1000 dollars with the part only costing $200. What a rip off and bad customer service. More
by scottruiz55
Employees Worked With
Vikky Posadas
February 22, 2025
It’s frustrating that purchasing a vehicle can take as long as it does. Confusion as to who financed the purchase. We thought it was Chase and find out it’s B of A l after looking at the paperwork the long as it does. Confusion as to who financed the purchase. We thought it was Chase and find out it’s B of A l after looking at the paperwork the next day. More
by DEWAYNELACY5632
Employees Worked With
Giovanna a
