Penske Cadillac of South Bay

Service department can't complain Maria was very nice and understood all my concerns. Took all details of the problems, they keep my new SUV for about two weeks they order new parts fixed some problems and n understood all my concerns. Took all details of the problems, they keep my new SUV for about two weeks they order new parts fixed some problems and now I'm waiting for a call to bring it back to get it fixef More

I appreciated my service advisor, Maria, so much. I had an issue with key programming she was not completely familiar with and was fair and forthcoming with her not understanding what it entails. I d I had an issue with key programming she was not completely familiar with and was fair and forthcoming with her not understanding what it entails. I did bring the vehicle back 3 times but she was transparent about the confusion so I respected that. More

Very easy service, I called prior and set everything up. I think I spent a total of 7-10 minutes at the service center. Maria was great! I think I spent a total of 7-10 minutes at the service center. Maria was great! More

Bob the lease guy was great. Always start high but he worked with us. We had the car washed and the porter did a fantastic job. He cleaned it he car inside and out. And did a a g Always start high but he worked with us. We had the car washed and the porter did a fantastic job. He cleaned it he car inside and out. And did a a great job. Wish I had his name I would like to give him a big thank you. More

The visit, service rep, and wait time was completely satisfactory. There is nothing else at this time. satisfactory. There is nothing else at this time. More

I think the best part for me is how smooth the transition was. From test driving to purchase. Didn't feel like I was being up sold on things that wasn't for me. Answered all my questions and was able to foll was. From test driving to purchase. Didn't feel like I was being up sold on things that wasn't for me. Answered all my questions and was able to follow up with any concerns afterward. Very happy with my purchase. Thanks to salesman Dino! More

Excellent customer service, break job was done very good haven’t heard the noise on break pads agin. haven’t heard the noise on break pads agin. More

I didn't check the car. I should change the FUEL FILTER LIFE. I changed the oil twice. I should change the FUEL FILTER LIFE. I changed the oil twice. More

I received excellent service from scheduling my spot on line, to my call the day of service. Robert was very professional and upfront I appreciated that. When I arrived he was pleasant and got me right in, line, to my call the day of service. Robert was very professional and upfront I appreciated that. When I arrived he was pleasant and got me right in, he listened to my concerns he checked me in and hit me set up with a rental. I was surprised to hear back so quickly my car was ready woo hoo when I picked ip my car was cleaned and I was back on the road. I’m definitely a happy camper. When in need and desire exceptional service, be sure to ask for Robert. More

Reggie Shelton is simply the best, most professional, service-oriented, people person I have ever encountered in 50 years of dealing with automotive dealership service departments. Cannot praise Reggie service-oriented, people person I have ever encountered in 50 years of dealing with automotive dealership service departments. Cannot praise Reggie highly enough. Penske Cadillac has a jewel in this man, this manager, this leader. He is tremendous compliment to your dealership. More