Penske Cadillac of South Bay

I have been a customer 15-18 years. This si my go-to dealership for my Cadillac! This si my go-to dealership for my Cadillac! More

This was a very easy and friendly experience I think it's my 6th vehicle purchased from Penske- always been positive! my 6th vehicle purchased from Penske- always been positive! More

Robert Wright is the best service advisor he always handles my needs. I will always be a Penske shopper handles my needs. I will always be a Penske shopper More

Tyler made the transaction easy and in a timely manner. When I picked up my truck it was clean and ready to go. When I picked up my truck it was clean and ready to go. More

Irene was patient, kind and personable! She made the buying experience as smooth as it could be. Very professional and will definitely refer her and the rest of the team! She made the buying experience as smooth as it could be. Very professional and will definitely refer her and the rest of the team! More

Great fast service. .. Maria was very receptive.. lounge was clean and comfortable.. wait time was very short .. Maria was very receptive.. lounge was clean and comfortable.. wait time was very short More

Maria was amazing and very helpful. She went the extra mile to help me. She is very knowledgeable and I look forward to working out her in the future. She went the extra mile to help me. She is very knowledgeable and I look forward to working out her in the future. More

Service for a recalled air bag inflator should have been more efficient. 1. Was not simple to make the appointment and/or get the part ordered. 2. Brought in at 7:00 a.m. for my appointment in order t more efficient. 1. Was not simple to make the appointment and/or get the part ordered. 2. Brought in at 7:00 a.m. for my appointment in order to try to get done as soon as possible. Was told 3-5 hours at the most throughout the process. Called at 12:00 p.m. intending to pick up car on my way to work. 3. Was told won’t be finished until 2-3 p.m. that is 7-8 hours instead of the 3-5 I had been told multiple times. 4. Needed to adjust my schedule in order to pick up vehicle before they closed at 6:00 p.m. 5. Even pickup was not terribly efficient. Took 5 minutes to find my service person (no other available service person was allowed/willing to facilitate my pickup). Took another 5-10 to get my car to me. I thought having an appointment would be efficient. I thought coordinating my pickup would be efficient. I thought a dealership service department would be efficient. Not one interaction with this department was efficient. More

Every little thing and major thing, way over priced and takes over a week to complete. And, if thats not bad enough, they damaged my remote control in the time they had my vehicle. It did not say so onl takes over a week to complete. And, if thats not bad enough, they damaged my remote control in the time they had my vehicle. It did not say so online, but loaner vehicles are just for repair jobs under dealership warranty (or, maybe, richer customer or something else). More

Already responded twice. Marlene helped me as a new service customer. She was excellent to help me at a new facility for me. All work was completed in a timely manner and Marlene helped me as a new service customer. She was excellent to help me at a new facility for me. All work was completed in a timely manner and the car was washed ready to go. More