Penske Cadillac of South Bay

Incompetent and Non-Responsive! These people are either idiots or crooks. I purchased a car through them and they screwed up nearly every aspect of the deal, causing me problems with These people are either idiots or crooks. I purchased a car through them and they screwed up nearly every aspect of the deal, causing me problems with both the lender and the DMV. Worse, they simply did not respond to my written complaints, nor to my calls. When problems registering the car arose, they claimed it was because the car needed a smog check, which the DMV said was not true. Rather, according to the DMV, Penske had failed to send them the Certificate of Title (pink slip). Worse, the paperwork shows that Penske charged me for a smog check they admit was never done, but they never responded to my request for a refund of that charge. The didn't even respond to a complaint filed with the BBB. Avoid this dealer! More

Stay away from this dealer! No customer service and lies! The worst customer service I have ever experienced! I bought my car and 2 days after the sale the car wouldn't start. Because I live in OC , the sales The worst customer service I have ever experienced! I bought my car and 2 days after the sale the car wouldn't start. Because I live in OC , the sales manager told me to get a rental car through the Enterprise down here while they tow my newly purchased car out of my garage. The rental place had to, however, get my credit card for guarantee. My car was back within 48 hours with a new battery and the person who delivered it drove away in my rental. A month later I had a charge from Enterprise for $400!!!! Turns out the rental was never returned to their location and this is what they charged! It took 4 months to receive $300 back on my card! No apology, nothing! I purchased a higher option of an extended warranty from GM Protection. I receive a card in the mail for the lower plan, called the dealer and they assured they have processed the right one and they will have it corrected. I now have a broken water pump (who my mechanic says has been leaking since the first oil change 3 months after the car purchase) and the GM plan is, of course, the lower option. Another call to the dealer and a run around! I left a message for the manager and I haven't even gotten a courtesy call from her! I am going to contact the ownership as this is just not acceptable, Too much trouble, waste of my time, energy, no customer service! No wonder all the terrible reviews here! Should have learned my lesson! They better make this right! More

worst dealership ever they sent me some numbers and then when i drove there (which took me 1 hour) they said they dont know how they calculated this numbers. they wasted my they sent me some numbers and then when i drove there (which took me 1 hour) they said they dont know how they calculated this numbers. they wasted my whole day and at the end the sales manager Mike Ildefonso told me if you don't want this you can go. he was totally rude and impolite. he doesn't know anything about how to talk with customers. they just waste your time without any apology. I wouldn't go there even if they offer unbelievable deal just because they are liar. More

Taking Advantage of My 83 Year Old Mother! My mother, who will be 83 years old next month, has been trusting Penske Cadillac (formerly known as Ronald Moran Cadillac) for 15+ years. Over this My mother, who will be 83 years old next month, has been trusting Penske Cadillac (formerly known as Ronald Moran Cadillac) for 15+ years. Over this time, her & her husband (who is now deceased), have purchased MANY Cadillacs from Penske and chose their service department as well, EXCLUSIVELY. Now that my mother is a recent widow and going on 83, I started keeping a closer watch on things and unfortunately, I have Penske to thank for that... In February of this year, she brought her 2007 XLR (yes, she's elderly but quite sporty) in for some regular maintenance: oil change, complete fuel system service, transmission service, 4-wheel alignment, power steering fluid, brake fluid, rear diff service, A/C evap core service & replaced cabin air filter. Since then, I have taken ownership of this car & live out of state. I took the car to a very trusting & reputable Master XLR Tech last month to have some work done on the top (its a convertible) and established a trusting relationship with him. I had him go over the receipt my mother had from Penske in February, to see if there was anything further that needed to be done. He thoroughly checked over the car and brought 2 very disappointing items to my attention. Everything was done to the car the receipt had stated, with the exception of the service on the fuel system. So right there, my mother was cheated out of $279.35. The brake fluid exchange was questionable ($171.00).. and here's the KICKER ... the most simple & less than a 5 minute process: They replaced her passenger side cabin air filter. The filter itself was $40.02. Not only did they CHARGE her to put it in, but they charged her 1 full hour of labor ($139.95) to do so! The other two issues are very serious to me for sure, but this filter? If the filter was the only issue, I would still be just as furious! Penske has lost a valued customer over this! THEY INDEED, HAVE TAKEN ADVANTAGE OF AN ELDERLY WOMAN! Don't send your mother, sister, daughter or wife there, EVER! In fact, no one should trust them! Mike Palmer was the service writer and should have written off the labor charge, or AT THE LEAST, just charged her for 15 minutes of labor! I left a detailed voice message for the service manager, Dave Driscoll and no returned call has been made. UPDATE: By the way, go to the Better Business Bureau's website and look Penske up! They aren't accredited with the BBB and they have an **F** rating! Factors that lowered Penske Cadillac Hummer's rating include: * Failure to respond to 5 complaints filed against business. * BBB does not have a clear understanding of this business. More

I have been many dealership Audi..Bmw..Mercedes-Benz...Infiniti..Ferrari with my boss..Lamborghini with my boss..Nissan..Porsche..Toyota to meet sales, but this guy Gearn Burns Audi..Bmw..Mercedes-Benz...Infiniti..Ferrari with my boss..Lamborghini with my boss..Nissan..Porsche..Toyota to meet sales, but this guy Gearn Burns from Penske Cadillac, he is BEST sales manager, trust me if you want Cadillac just call him, I got my frist Cadillac CTS-V, so cheap. More

I ‘am very pleased with Penske in Torrance, I am so satisfied with the employees name Carlos Navarro, he help me in so many ways, with outstanding respect and work with me and got the deal that I was l satisfied with the employees name Carlos Navarro, he help me in so many ways, with outstanding respect and work with me and got the deal that I was looking for he did not stop until I was satisfied. Just because of his outstanding personality I will always be one of your customers More

I recently leased a beautiful 2013 Pearl ATS Cadillac from Grier Steele and Karina Vasquez of Penske Cadillac in Torrance. They were absolutely wonderful throughout the entire process. They went above an from Grier Steele and Karina Vasquez of Penske Cadillac in Torrance. They were absolutely wonderful throughout the entire process. They went above and beyond and really fought for what I wanted. I recommend them completely. They are trustworthy and honest, two characteristics hard to find in this world. Thank you Grier and Karina, I look forward to working with you in the future!!! More

The best price, service, professionalism you can get!! Grier Steele and team make it happen at Penske! I had visited other dealerships and the staff took forever to assist me. Not at Penske...as soon as Grier Steele and team make it happen at Penske! I had visited other dealerships and the staff took forever to assist me. Not at Penske...as soon as I walked in the door I was greeted. Grier met my price requirements and I left having a wonderful car buying experience. I would strongly recommend this dealership, they are large, clean, professional and on the ball to make every client happy. thank you! More

Very helpful customer service! Would definitely go back for another car in the future! The time that was taken to help me was amazing, there was never any type of rush even though it was getting close to c for another car in the future! The time that was taken to help me was amazing, there was never any type of rush even though it was getting close to closing time! I truly recommend Penske cadillac they are all helpful and friendly! More

The team at Penske were all very nice. My salesman Lorenzo was just awesome. He was not pushy or overbearing which made me really comfortable. He was very knowledgible and personable. I was provided s Lorenzo was just awesome. He was not pushy or overbearing which made me really comfortable. He was very knowledgible and personable. I was provided several different financing options allowing me the opportunity to decide what would fit my needs. This is my first cadillac and I am totally satisfied with my srx and the wonderful service I received from Penske...I would definitely purchase another vehicle from Penske Cadillac... More