Penske Cadillac of South Bay

Great Service Friendly Staff Hands down best GM in the world made sure I was happy with my purchasing experience very nice lady even gave me a hug I'm so pleased with this dealer Hands down best GM in the world made sure I was happy with my purchasing experience very nice lady even gave me a hug I'm so pleased with this dealer five star service clean comfortable environment gave me a brand new car for a loaner I just love this place and love the staff as well. Keep up the excellent work Cadillac Penske!!! More

Amazing Service!!!!!!!!!!!!! We just purchased a new Platinum Cadilac Escalade at this dealership. Jonathan Beard and Dana Jack made our entire process a wonderful experience. No We just purchased a new Platinum Cadilac Escalade at this dealership. Jonathan Beard and Dana Jack made our entire process a wonderful experience. No wasted time, extremely informative, and very to the point. We have purchased many vehicles in the past and none compare to this level of service. I highly recommend anyone looking to purchase/lease a Cadillac, Buick, or GMC to come to the South Bay Penske Cadillac dealership. You will not be disappointed. They even stayed open past closing to make our transaction happen properly ! More

Service here is HORRIBLE!!! I definitely agree with all the other reviews on here. I took my 2014 buick enclave which I purchased there for faulty gear shifter that had bad clic I definitely agree with all the other reviews on here. I took my 2014 buick enclave which I purchased there for faulty gear shifter that had bad clicking vibrations. Its under warranty and a week later it WASNT fixed. Gary Anderson their service manager claimed it was NORMAL! He was being condascending, unprofessional and a total jerk saying they wouldn't fix it. I've owned a cts and srx at other cadillac dealers and never had a bad experience. I have never felt so disrepected and unappreciated as a customer as I did there. Service there is horrible. Needless to say they lost me as a customer and I will take this up with their guest relations office for sure. Take your car to boulevard or martin Cadillac. They are courteous and professional there and have a much better team. More

Love this place Super humble and you young people love to go here.. I bought 3 cars from them!!! Thank you Penske I will be back to get another car for family Super humble and you young people love to go here.. I bought 3 cars from them!!! Thank you Penske I will be back to get another car for family More

Incompetent and Non-Responsive! These people are either idiots or crooks. I purchased a car through them and they screwed up nearly every aspect of the deal, causing me problems with These people are either idiots or crooks. I purchased a car through them and they screwed up nearly every aspect of the deal, causing me problems with both the lender and the DMV. Worse, they simply did not respond to my written complaints, nor to my calls. When problems registering the car arose, they claimed it was because the car needed a smog check, which the DMV said was not true. Rather, according to the DMV, Penske had failed to send them the Certificate of Title (pink slip). Worse, the paperwork shows that Penske charged me for a smog check they admit was never done, but they never responded to my request for a refund of that charge. The didn't even respond to a complaint filed with the BBB. Avoid this dealer! More

Stay away from this dealer! No customer service and lies! The worst customer service I have ever experienced! I bought my car and 2 days after the sale the car wouldn't start. Because I live in OC , the sales The worst customer service I have ever experienced! I bought my car and 2 days after the sale the car wouldn't start. Because I live in OC , the sales manager told me to get a rental car through the Enterprise down here while they tow my newly purchased car out of my garage. The rental place had to, however, get my credit card for guarantee. My car was back within 48 hours with a new battery and the person who delivered it drove away in my rental. A month later I had a charge from Enterprise for $400!!!! Turns out the rental was never returned to their location and this is what they charged! It took 4 months to receive $300 back on my card! No apology, nothing! I purchased a higher option of an extended warranty from GM Protection. I receive a card in the mail for the lower plan, called the dealer and they assured they have processed the right one and they will have it corrected. I now have a broken water pump (who my mechanic says has been leaking since the first oil change 3 months after the car purchase) and the GM plan is, of course, the lower option. Another call to the dealer and a run around! I left a message for the manager and I haven't even gotten a courtesy call from her! I am going to contact the ownership as this is just not acceptable, Too much trouble, waste of my time, energy, no customer service! No wonder all the terrible reviews here! Should have learned my lesson! They better make this right! More

worst dealership ever they sent me some numbers and then when i drove there (which took me 1 hour) they said they dont know how they calculated this numbers. they wasted my they sent me some numbers and then when i drove there (which took me 1 hour) they said they dont know how they calculated this numbers. they wasted my whole day and at the end the sales manager Mike Ildefonso told me if you don't want this you can go. he was totally rude and impolite. he doesn't know anything about how to talk with customers. they just waste your time without any apology. I wouldn't go there even if they offer unbelievable deal just because they are liar. More

Taking Advantage of My 83 Year Old Mother! My mother, who will be 83 years old next month, has been trusting Penske Cadillac (formerly known as Ronald Moran Cadillac) for 15+ years. Over this My mother, who will be 83 years old next month, has been trusting Penske Cadillac (formerly known as Ronald Moran Cadillac) for 15+ years. Over this time, her & her husband (who is now deceased), have purchased MANY Cadillacs from Penske and chose their service department as well, EXCLUSIVELY. Now that my mother is a recent widow and going on 83, I started keeping a closer watch on things and unfortunately, I have Penske to thank for that... In February of this year, she brought her 2007 XLR (yes, she's elderly but quite sporty) in for some regular maintenance: oil change, complete fuel system service, transmission service, 4-wheel alignment, power steering fluid, brake fluid, rear diff service, A/C evap core service & replaced cabin air filter. Since then, I have taken ownership of this car & live out of state. I took the car to a very trusting & reputable Master XLR Tech last month to have some work done on the top (its a convertible) and established a trusting relationship with him. I had him go over the receipt my mother had from Penske in February, to see if there was anything further that needed to be done. He thoroughly checked over the car and brought 2 very disappointing items to my attention. Everything was done to the car the receipt had stated, with the exception of the service on the fuel system. So right there, my mother was cheated out of $279.35. The brake fluid exchange was questionable ($171.00).. and here's the KICKER ... the most simple & less than a 5 minute process: They replaced her passenger side cabin air filter. The filter itself was $40.02. Not only did they CHARGE her to put it in, but they charged her 1 full hour of labor ($139.95) to do so! The other two issues are very serious to me for sure, but this filter? If the filter was the only issue, I would still be just as furious! Penske has lost a valued customer over this! THEY INDEED, HAVE TAKEN ADVANTAGE OF AN ELDERLY WOMAN! Don't send your mother, sister, daughter or wife there, EVER! In fact, no one should trust them! Mike Palmer was the service writer and should have written off the labor charge, or AT THE LEAST, just charged her for 15 minutes of labor! I left a detailed voice message for the service manager, Dave Driscoll and no returned call has been made. UPDATE: By the way, go to the Better Business Bureau's website and look Penske up! They aren't accredited with the BBB and they have an **F** rating! Factors that lowered Penske Cadillac Hummer's rating include: * Failure to respond to 5 complaints filed against business. * BBB does not have a clear understanding of this business. More

I have been many dealership Audi..Bmw..Mercedes-Benz...Infiniti..Ferrari with my boss..Lamborghini with my boss..Nissan..Porsche..Toyota to meet sales, but this guy Gearn Burns Audi..Bmw..Mercedes-Benz...Infiniti..Ferrari with my boss..Lamborghini with my boss..Nissan..Porsche..Toyota to meet sales, but this guy Gearn Burns from Penske Cadillac, he is BEST sales manager, trust me if you want Cadillac just call him, I got my frist Cadillac CTS-V, so cheap. More