Penske Cadillac of South Bay

New Escalade Raymond and his crew were awesome. Very easy to find a good deal and smooth transaction. Definitely recommend this dealership. Friendly and profe Raymond and his crew were awesome. Very easy to find a good deal and smooth transaction. Definitely recommend this dealership. Friendly and professional workers and good French vanilla. More

Best car buying experience EVER with Jim! Jim Galley at Penske Cadillac South Bay gave me the best car buying experience I've had yet! This was my 3rd time looking for a new car and had alread Jim Galley at Penske Cadillac South Bay gave me the best car buying experience I've had yet! This was my 3rd time looking for a new car and had already leased within the GM family. I was preparing to return my 2016 Buick Encore as the end of term was approaching, and I was ready to move into the Cadillac family. Jim rewarded me for my loyalty, took care of my Buick a few months early, and got me into a 2019 Cadillac XT5. We test drove a used SRX (my dream car for some time), but once we got in the XT5 I was blown away by the updated technology and luxury feel of the crossover. He was super knowledgable, professional, patient, and friendly. Between the test drives and all the paperwork, we were at the dealership for a few hours, but Jim took care of everything along the way. The most important of all was that he was a family man, and he treated me like family from the second I walked in the door. I could not be more happy with my experience with Jim at Penske and my brand new car! More

This is how ALL GM's should treat their customers !!! Went to Penske Cadillac based on the recommendation of a coworker who purchased a vehicle from them a few months ago. What a refreshing experience! Went to Penske Cadillac based on the recommendation of a coworker who purchased a vehicle from them a few months ago. What a refreshing experience! It was quick, no hassle and everyone was friendly and knowledgeable. We met the General Manager, Catherine Sommerville, who personally thanked us for buying our Cadillac though them and made sure we were being taken care of. I will definitely recommend purchasing a vehicle from this location to my friends and family. Has a good atmosphere and the vibe feels really good More

Great Service Friendly Staff Hands down best GM in the world made sure I was happy with my purchasing experience very nice lady even gave me a hug I'm so pleased with this dealer Hands down best GM in the world made sure I was happy with my purchasing experience very nice lady even gave me a hug I'm so pleased with this dealer five star service clean comfortable environment gave me a brand new car for a loaner I just love this place and love the staff as well. Keep up the excellent work Cadillac Penske!!! More

Amazing Service!!!!!!!!!!!!! We just purchased a new Platinum Cadilac Escalade at this dealership. Jonathan Beard and Dana Jack made our entire process a wonderful experience. No We just purchased a new Platinum Cadilac Escalade at this dealership. Jonathan Beard and Dana Jack made our entire process a wonderful experience. No wasted time, extremely informative, and very to the point. We have purchased many vehicles in the past and none compare to this level of service. I highly recommend anyone looking to purchase/lease a Cadillac, Buick, or GMC to come to the South Bay Penske Cadillac dealership. You will not be disappointed. They even stayed open past closing to make our transaction happen properly ! More

Service here is HORRIBLE!!! I definitely agree with all the other reviews on here. I took my 2014 buick enclave which I purchased there for faulty gear shifter that had bad clic I definitely agree with all the other reviews on here. I took my 2014 buick enclave which I purchased there for faulty gear shifter that had bad clicking vibrations. Its under warranty and a week later it WASNT fixed. Gary Anderson their service manager claimed it was NORMAL! He was being condascending, unprofessional and a total jerk saying they wouldn't fix it. I've owned a cts and srx at other cadillac dealers and never had a bad experience. I have never felt so disrepected and unappreciated as a customer as I did there. Service there is horrible. Needless to say they lost me as a customer and I will take this up with their guest relations office for sure. Take your car to boulevard or martin Cadillac. They are courteous and professional there and have a much better team. More

Love this place Super humble and you young people love to go here.. I bought 3 cars from them!!! Thank you Penske I will be back to get another car for family Super humble and you young people love to go here.. I bought 3 cars from them!!! Thank you Penske I will be back to get another car for family More

Incompetent and Non-Responsive! These people are either idiots or crooks. I purchased a car through them and they screwed up nearly every aspect of the deal, causing me problems with These people are either idiots or crooks. I purchased a car through them and they screwed up nearly every aspect of the deal, causing me problems with both the lender and the DMV. Worse, they simply did not respond to my written complaints, nor to my calls. When problems registering the car arose, they claimed it was because the car needed a smog check, which the DMV said was not true. Rather, according to the DMV, Penske had failed to send them the Certificate of Title (pink slip). Worse, the paperwork shows that Penske charged me for a smog check they admit was never done, but they never responded to my request for a refund of that charge. The didn't even respond to a complaint filed with the BBB. Avoid this dealer! More