Penske Buick GMC Southbay

Found Penske using the USAA web site. Association with USAA was important to me.....added to credibility. Contacted Grier via the web and dealer web site. Having the ability yo research their web site w USAA was important to me.....added to credibility. Contacted Grier via the web and dealer web site. Having the ability yo research their web site was extremely helpful. Was provided a no nonsense car buying experience. Absolutely a great experience, Grier spent time explaining each of the features of the vehicle, ensured the OnStar was operational, and one minor issued corrected immediately. Would HIGHLY recommend this dealership to anyone. More

My first experience with the them was when I brought my parent's DTS to have body work done. Todd and his crew assisted me and as a team we worked out the issues of the repair. He was up front and honest parent's DTS to have body work done. Todd and his crew assisted me and as a team we worked out the issues of the repair. He was up front and honest about the events that took place. When my car wasn't ready, he put me in a rental car at his expense. I shared that I was looking to trade my car for a new one but was hesitant about dealing with sales people. He assured me that I would be taken care of by Elmer the manager over sales. It was a pleasure meeting with Elmer who had my best interest at heart. He treated me as if I was his little sister. I had so many questions and was so doubtful. He then introduced me to Grier, and I became putty in their hands. Grier was soooo nice and professional that I wondered if something was up!! He treated me as if I was family! I got the car that I wanted in the color that I wanted and for the price that I wanted. I am not an easy person to sell something, I automatically think I'm about to be ripped off, but these people stand behind their word, I like that!!! PS The people answering the phones had to deal with me calling ten times a day, and never made me feel that I was annoying. More

GRIER STEELE MADE IT AN EASY, COMFORTABLE, AND ENJOYABLE EXPERIENCE BUYING A NEW CAR.I WENT ON THE INTERNET LOOKING FOR A DEALER IN THE SOUTH BAY AND THEN LOOKING THROUGH TRHEIR INVENTORY. I THEN EMAILED GR EXPERIENCE BUYING A NEW CAR.I WENT ON THE INTERNET LOOKING FOR A DEALER IN THE SOUTH BAY AND THEN LOOKING THROUGH TRHEIR INVENTORY. I THEN EMAILED GRIER, WHO EMAILED ME RIGHT BACK AND WE MADE AN APPOINTMENT FOR THE NEXT DAY More

Grier was outstanding. Attendtive, knowledgeable and made the experience pleasurable. The only negative and this has NOTHING to do with Grier, is that time lapse from chosing a car till the time it took to g the experience pleasurable. The only negative and this has NOTHING to do with Grier, is that time lapse from chosing a car till the time it took to go to the finance folks. That was WAY to long. More

I received excellent service from Gearn Burns. I had not purchased a brand new car in over 16 years so I was a little nervous going into the showroom, but Gearn was very friendly and made me feel very comfo purchased a brand new car in over 16 years so I was a little nervous going into the showroom, but Gearn was very friendly and made me feel very comfortable. He had already contacted me via email with information and pricing on the car of my choice so all we had to do was find my color and get all the paper work completed. I purchased a beautiful car, with an excellent price and good financing from the dealership. All the staff that I dealth with were friendly and professional. I would recommend the Penske dealership to family and friends. More

WE WENT TO LOOK AT A NEW VEHICLE AT SEVERAL GMC DEALERS. WE WENT TO LOOK AT A NEW VEHICLE AT SEVERAL GMC DEALERS. THIS DEALER AND SELLER WERE VERY ATTENTIVE, VERY INFORMATIVE AND I WAS VERY IMPRESSED AND WE WENT TO LOOK AT A NEW VEHICLE AT SEVERAL GMC DEALERS. THIS DEALER AND SELLER WERE VERY ATTENTIVE, VERY INFORMATIVE AND I WAS VERY IMPRESSED AND SATISFIED WITH THEIR MANNERISM OF SHOWING AND TEACHING RATHER THAN JUST BEING INTERESTED IN SIMPLY SELLING A VEHICLE. More

i went to the dealership and had nothing but perfect service. I am very happy that i had Lorenzo as my sales rep. everyone was very helpful and honest. i would recommend this dealer to anyone i know. my service. I am very happy that i had Lorenzo as my sales rep. everyone was very helpful and honest. i would recommend this dealer to anyone i know. my wife is looking for a SUV very soon, we will be going back . thank you Penske More

Gearn really made it happen. Somehow Gearn was able to do magic and make the deal so smooth and with little stress. He knew what we want and he knew our situation. He persisted and got us the deal on th do magic and make the deal so smooth and with little stress. He knew what we want and he knew our situation. He persisted and got us the deal on the 2011 Cadilla SRX. I will recommend anyone to do business with Gearn and I will be sure that Gearn will provide the same treatment that we received. Gearn lives service! More

Grier Steele was personable and helpful, the dealership was able to match a deal that a different dealer offerred and this made things much simpler to be able to shop locally. The car was delivered as pro was able to match a deal that a different dealer offerred and this made things much simpler to be able to shop locally. The car was delivered as promised and also I appreciated the time spent after the sale helping me get acquainted with the features of the Enclave. More

I am very grateful to Mr. Fred Delgado for taking the time to assist me in looking at some used cars. He was very patient and helpful during this process. I feel that Mr. Delgado explain step by step and time to assist me in looking at some used cars. He was very patient and helpful during this process. I feel that Mr. Delgado explain step by step and in detail what I can expect from the car, what I needed to put down to get into the car that I wanted and what would happen in the finance office. I went to another dealer and they were rude, not helpful what so ever. I don't like the feeling of being forced to make a decision and force to buy a car that I don't want. Mr. Delgado did not make me this way. I would recommend all my church members and people from my job to come in and see Mr. Delgado and only Mr. Delgado. Thank you Mr. Delgado for helping me and I love my new car by the way. Much Regards, Mrs. Baxter More