Penske Buick GMC Southbay

We found it very easy to work with Carlos Clemente. He was always friendly, easy to reach, and was very service minded. As we could not find the GMC model with the features we wanted, a new car had to or was always friendly, easy to reach, and was very service minded. As we could not find the GMC model with the features we wanted, a new car had to ordered from the factory. His advice on what options to order was right on the mark. For instance, he found we do a lot of long distance trips in high heat and at altitude so he suggested the "trailer package", not for the trailer hitch but for the larger radiator. I would have never thought of this. Once the car was available,he helped explain all of the high tech features. The rest of the staff we interfaced with were equally friendly and easy to deal with. A good experience all around. An then, one of the owners send us a personal handwritten note thanking us for our business. Nice touch! John Barbee More

Experience was very positive; I walked in around 5pm and Gearn immediately helped me locate the vehicle I wanted and gave me great attention and service. Overall time for purchase took about 4 hours from t Gearn immediately helped me locate the vehicle I wanted and gave me great attention and service. Overall time for purchase took about 4 hours from the time I arrived until the time I drove off the lot in my new vehicle. I would definitely recommend dealing with this dealership. More

I really like the service, it was quick the staff was very frirndly, I compare form my previous purchase which I was at the dealership for three hours. The staff was very helpfulful from the sales pers very frirndly, I compare form my previous purchase which I was at the dealership for three hours. The staff was very helpfulful from the sales person to finacial Aid.Will be referring my friends. More

Lorenzo was great. He took away the all the traditional Lorenzo was great. He took away the all the traditional methods of buying a car and simplified it. Without stepping foot in the show room and dealing Lorenzo was great. He took away the all the traditional methods of buying a car and simplified it. Without stepping foot in the show room and dealing purely via email and voice mail, Lorenzo located the exact vehicle I was looking for at the price I wanted to be ( Which was the best price around, no one else even came close ) and even helped get me out of my previous lease early. The first time I walked into the show room was to sign paperwork and pick up the keys. He was a true professional, as was the whole staff at Penske, that did not play games. Truely a new and memorable experience in buying a new car and I will definately continue to go back to Penske and Lorenzo and refer all my family and friends to them. More

Grier Steele made the process very simple, efficient, and pleasant. My experiences at other dealerships are typically cold; however this is a unique group of individuals who made me feel like a regular pers pleasant. My experiences at other dealerships are typically cold; however this is a unique group of individuals who made me feel like a regular person, and not an adversary. I found the entire staff at Penske to be professional and friendly. I would recommend this dealer to my friends. More

Lorenzo Edwards was our dealer. He made the process, which is usually stressful for us, very, very easy. I had called several dealers across the state, and his warmth and ease over the phone enticed me which is usually stressful for us, very, very easy. I had called several dealers across the state, and his warmth and ease over the phone enticed me to come in. He got us exactly what we asked for, for the EXACT price he quoted us. No gimmicks! We really appreciated doing business with him, and will do so again in the future. Thanks Lorenzo!!! More

I was very happy with the service I recieved from Cathy and Grier. I had special requests that were all taken care of and Grier even gave me a ride home about 30 miles. I was informed the entire weekend of and Grier. I had special requests that were all taken care of and Grier even gave me a ride home about 30 miles. I was informed the entire weekend of when my car was going to be ready to pick up. I beleive that Cathy was texting me on her day off. I picked up my car on Sunday night. Very pleased. Thanks guys, buying a car can be a real pain and you made it painless. Don Kemby Kemby Enterprises More

our overall experience with Mr. Grier Steele was excellant. He was patient, knowledgeable and very friendly. All our questions were answered to our satisfaction. Grier called us to check to see i excellant. He was patient, knowledgeable and very friendly. All our questions were answered to our satisfaction. Grier called us to check to see if we required any assistance with the car and further explanations on the operations of the vehicle. I believe that he made every conscious effort to please us and have pleasant car buying experience. The processing of the paperwork went very smoothly and in a very professional and expeditious manner Thank you for this, Dr. and Mrs. E. Robert Harris More

While a salesman at another dealership left me cooling my heels so he 'discussed my purchase with his manager' I used my smart phone to request internet quotes from nearby dealerships. The quote I received heels so he 'discussed my purchase with his manager' I used my smart phone to request internet quotes from nearby dealerships. The quote I received from Penske was thousands less than the final bottom-line offer of the dealershp I originally wanted to use. I left the original dealership and within 24 hours I had purchased my new car from Penske without ever walking inside their showroom. They delivered the new car to my house and all the paperwork was signed in the comfort of my home. Talk about low-pressure sales! Catherine was awesome and I am quite confident they provided me with the best deal I could possibly have received. More