Penske Buick GMC Southbay

HORRIBLE SERVICE Horrible service with the Body Shop & the GM. I HAVE TO OPEN CLAIM WITH GMAC and BAR. The GM of this particular dealership is a very rude and unprofes Horrible service with the Body Shop & the GM. I HAVE TO OPEN CLAIM WITH GMAC and BAR. The GM of this particular dealership is a very rude and unprofessional person, after numerous conversations, complaints about errors on the workmanship of the body shop I was treated horribly and even racial slurs was thrown my way my insurance company still paid $10,000 for work relndered and I was stuck with $2,000 car rental due to the fact my car was in the shop for 61 days and still uncompleted the GM never apologized or did anything about it in a professional manner or concern. The district manager for this location should really be concerned More

We"ll be back salesmen could not have been more helpful very eager to please us in every way-- this was our fifth car from Penske--we will be back! salesmen could not have been more helpful very eager to please us in every way-- this was our fifth car from Penske--we will be back! More

Used car sales Purchased a used 2013 GMC 1500 at a good price. Very reasoable people to work with from Agustin in the internet dept to Andrea in sales. Easy to work Purchased a used 2013 GMC 1500 at a good price. Very reasoable people to work with from Agustin in the internet dept to Andrea in sales. Easy to work with and willing to deal. More

False advertising two mystery trucks Herb passed me to primo both failed to email me spec sheets. Manager Jon B told me 2 trucks listed where on lot and would be washed. Trucks were never Herb passed me to primo both failed to email me spec sheets. Manager Jon B told me 2 trucks listed where on lot and would be washed. Trucks were never available. Drove 300 miles round trip to be passed off to two different sales men who also couldn't find mystery trucks for four hours. Waste of time and unprofessional establishment. More

Easy to deal with Went into the dealership to look at a new Buick. Phil and the manager, Herb took great care of me. They explained everything about the process and gui Went into the dealership to look at a new Buick. Phil and the manager, Herb took great care of me. They explained everything about the process and guided me through the purchase of my new Enclave. More

No customer service, lack professionalism! We are in the process of purchasing a car from this dealership through a broker and the service that we have received, specifically because of Janet P We are in the process of purchasing a car from this dealership through a broker and the service that we have received, specifically because of Janet Pepper, has been unacceptable. She lacks professionalism, customer service, and attention to detail. She actually told the driver who tried to deliver a terrain that was in an unacceptable condition to our home that she did not care about our concerns. SHE DID NOT CARE! What kind of service is that? More

sucky service!! Find a different Dealership Told us that we have a "rare" car and that it should be done in a couple days. It's been waaaaaaay longer than that, gave us a loner and no one ever a Told us that we have a "rare" car and that it should be done in a couple days. It's been waaaaaaay longer than that, gave us a loner and no one ever answers in the service department. Not satisfied at all to say the least. More

If you want poor serivce go to Penske Southbay Friday 1/30/15 was my first and last service experience with Penske Cadillac Buick GMC Southbay. It took 40 minutes to drop my car off for service, a Friday 1/30/15 was my first and last service experience with Penske Cadillac Buick GMC Southbay. It took 40 minutes to drop my car off for service, a ridiculous amount of time. The employees are harried, rushed; either not well trained or have too much work on their plates. When I picked my car up there was a bonus on the passenger seat – a receipt from 7-Eleven. It seems a Penske employee took my car to the 7-Eleven on Prarie at 1:10 pm to get some Fritos and a coke and left the receipt for me. Nice. The part Penske ordered for me (warranty repair) is in, but they won’t be installing it. Boulevard Buick is re-ordering the part, they will be performing all of my service from now on. If you want to be treated poorly and have your car used as the employee errand-mobile then go to Penske. If you want to be treated well, go somewhere else. More