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Penske Buick GMC Southbay

Torrance, CA

4.3
70 Reviews

18600 S Hawthorne Blvd

Torrance, CA

90504

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70 Reviews of Penske Buick GMC Southbay

December 01, 2017

Disappointed in Every Way So many bad things about this dealership I don't know where to start. I contacted Penske interested in a used car they had listed on several sites. Th More

by James
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesus Chaidez
Dec 29, 2017 -

Penske Buick GMC Southbay responded

James Thank you for sharing your comments. We are sorry to hear of your frustrating experience as we strive to provide a 5 star experience every time. We can assure you we operate with fairness and integrity in regards to our pricing and vehicle availability. We cannot guarantee the availability of every vehicle as we are a very popular store. Please contact us if we can address your concerns personally. Thank you again.

November 02, 2016

HORRIBLE SERVICE Horrible service with the Body Shop & the GM. I HAVE TO OPEN CLAIM WITH GMAC and BAR. The GM of this particular dealership is a very rude and unprofes More

by Awful service/horrible work
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Catherine Sommerville, Aaron Gonzalez-Gomez
September 09, 2016

Dana Jack is the best! Fast and extremely friendly. Dana Jack was very knowledgeable and showed me every feature my Buick LaCrosse Premium II offered. I will definitely be b More

by Sakedra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dana Jack
Sep 12, 2016 -

Penske Buick GMC Southbay responded

Thank you Sakedra! We are so happy to hear about your great buying experience here at Penske. We appreciate the positive feedback from our guest and we look forward to seeing you again when you bring your car back for service. Please stop by our sales department to say hello!

Nov 03, 2016 -

Penske Buick GMC Southbay responded

Thank you Sakedra! Appreciate the opportunity to assist you! Hope you are still enjoying your new car. Dana

September 05, 2016

Great overall experience Buying or leasing car can be stressful and overwhelming, but Dana Jack made this experience great. We went to look at a car and ended up walking out More

by Mb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Espinoza ..Sean ( floor manager), Dana Jack
Sep 06, 2016 -

Penske Buick GMC Southbay responded

Thank you so much! We are always pleased to hear positive feedback on your experience here at Penske Cadillac Buick GMC Southbay. We look forward to seeing you again with another great experience when you bring your car back for Service. Make sure you stop by to say hello to our Sales department. We appreciate our guest and thank you for the opportunity on your purchase. Congratulations on your new truck!!

Nov 03, 2016 -

Penske Buick GMC Southbay responded

Thank you for the feed back. We appreciate your business and look forward to seeing you back for service! Dana

July 16, 2016

We"ll be back salesmen could not have been more helpful very eager to please us in every way-- this was our fifth car from Penske--we will be back! More

by Addie83
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sang Lee,Sam Gonzales
June 22, 2016

Used car sales Purchased a used 2013 GMC 1500 at a good price. Very reasoable people to work with from Agustin in the internet dept to Andrea in sales. Easy to work More

by johnsonJP
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea, Agustin, John, etc.
December 29, 2015

False advertising two mystery trucks Herb passed me to primo both failed to email me spec sheets. Manager Jon B told me 2 trucks listed where on lot and would be washed. Trucks were never More

by Blankcheck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Herb,primo,Jon Beard, Dana, mike
December 20, 2015

Easy to deal with Went into the dealership to look at a new Buick. Phil and the manager, Herb took great care of me. They explained everything about the process and gui More

by Buicklover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb, Phil
April 14, 2015

No customer service, lack professionalism! We are in the process of purchasing a car from this dealership through a broker and the service that we have received, specifically because of Janet P More

by AniKitsinian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Janet Pepper
February 25, 2015

sucky service!! Find a different Dealership Told us that we have a "rare" car and that it should be done in a couple days. It's been waaaaaaay longer than that, gave us a loner and no one ever a More

by james
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike
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