Penske Buick GMC Southbay

Exceptionally great experience! I’ve bought plenty of cars in my life and hands down this was the best customer service ever. Mark helped out with all the preliminary details over the phone, took me seri cars in my life and hands down this was the best customer service ever. Mark helped out with all the preliminary details over the phone, took me serious, gave me the exact 2500 Denali I wanted, no pushy/ cheesy moves, made it a smooth transition, genuine personality, no BS. Will settled over numbers on the phone, gave me what I was asking for on my trade. Every one was wearing a mask, took it serious, didn’t get lax and break character and start taking it off. My wife is an RN and truly appreciates every one there, because she has to wear an uncomfortable N95 for 12 hours. We will definitely buy our next car there. More

I would NEVER look for a car from this Penski dealership. I worked with an Internet sales representative name Kwesi Da-Costa Vroom (goes by Vroom) who led me down a road that was deceptive. He was po I worked with an Internet sales representative name Kwesi Da-Costa Vroom (goes by Vroom) who led me down a road that was deceptive. He was polite, overly used kind adjectives in our texts (should have been my first clue), knew I was seeking financing through my credit union, sent me a purchase order, knew I was driving an 1.5 hour to pick up the truck ... but didn’t bother to tell the sister Penski company any of this and they sold the truck the night before I was going to drive 1.5 hours, with a check in hand to pick it up. Vroom called me the night before at 6:45 and put the manager on the phone who was to call me back regarding if the truck was sold by 7:00 --- it is now 7:50 and they are now close....no call back. Vroom will not answer my text messages now and no call from the manager !!! Walk AWAY-DO NOT DEAL WITH THIS DEALERSHIP...... Wow !! Maybe I should charge them an hourly rate for my time of securing the loan, etc. Maybe this dealership does not train their sales representatives to as how the process works (i.e. put the car on the lot when someone is showing up to give you a check to drive the truck home the night before ----- ). More

Great experience... everyone put a lot of effort to help us with our purchase, I will recomend penskey dealer to people in need of new vehicle. us with our purchase, I will recomend penskey dealer to people in need of new vehicle. More

Great sales service Salesman Tyler Colbert was an awesome guy to buy a car from. He recognized the type of buyer me and my wife were and exceeded expectations. He relayed Salesman Tyler Colbert was an awesome guy to buy a car from. He recognized the type of buyer me and my wife were and exceeded expectations. He relayed our desires to the finance dept. and Rosie the finance lady was exceptional in getting us through the paperwork jungle super efficiently. promotions with pay raises for both! More

Stacie was excellent. She was patient and helpful from being picked up at the airport through the entire purchase process. I would highly recommend her. being picked up at the airport through the entire purchase process. I would highly recommend her. More

Great Experience This was the easiest car buying/leasing experience I have ever had. Arman was awesome. He was knowledgeable and respectful of our time. I would rec This was the easiest car buying/leasing experience I have ever had. Arman was awesome. He was knowledgeable and respectful of our time. I would recommend Arman and this dealership to anyone in the market for a new car. More

I really can’t say enough about this dealership they really gave me a great deal plus their customer service skills was great Manager Carlos salesman Armen can’t forget Rosie were really great gave me a really gave me a great deal plus their customer service skills was great Manager Carlos salesman Armen can’t forget Rosie were really great gave me an awesome deal will recommend this to everyone. More

Helped us get a great deal on a Buick SUV. The process was fast and easy. The Buick is a very reliable and comfortable vehicle. was fast and easy. The Buick is a very reliable and comfortable vehicle. More

Well taken care of. Armando was very professional and help me through all the details on my new GMC and really did all the work as I knew what I wanted. This was the firs Armando was very professional and help me through all the details on my new GMC and really did all the work as I knew what I wanted. This was the first time I have been to Penske and was treated very well and will go there for all my GMC services and in the future will buy there again. Very pleased. More

Sales Representative Roger Milan was very professional in answering my questions and concerns. He made me and my son very comfortable in making such a large cash purchase. Roger Milan was very professional in answering my questions and concerns. He made me and my son very comfortable in making such a large cash purchase. Thanks😀 More