Penske Buick GMC Of Cerritos - Service Center

It was a great experience! Staff was very knowledgeable and address all if my concerns! Went to several dealers however circled back to Cerritos mainly for the agent Alex Staff was very knowledgeable and address all if my concerns! Went to several dealers however circled back to Cerritos mainly for the agent Alex More

Took my truck in for a diagnoses on my brakes & was told my brake pads are fine & the squeezing was normal. Took it to another dealership for a 2nd opinion & was told my brake pads were in need of an immedi my brake pads are fine & the squeezing was normal. Took it to another dealership for a 2nd opinion & was told my brake pads were in need of an immediate replacement. More

Great experience from the beginning to the end of the whole process with every employee who helped us. whole process with every employee who helped us. More

Donald took care of my needs. He was very professional and the service manager Gary was very attentive also. He was very professional and the service manager Gary was very attentive also. More

Horrible. It took 3 days to get an appointment. I always schedule online but i was not able to do it. So I send a message to schedule an appointment. The next It took 3 days to get an appointment. I always schedule online but i was not able to do it. So I send a message to schedule an appointment. The next day someone called me I missed the call and they left a message to call back. I called back no answer so i left a message with desire time and day I needed an appointment. No one called back. So I called the dealership and it was an automated system that took a long time and got some of the information wrong. Then the day of the service unfortunately I got Donald to help me and he is the worse. He is rude and to top it off he refused to let me use the coupon i had because he had already done the invoice we asked if he can just redo it and he said no. What good are the emails with the coupons with a link to schedule if nothing works. The appointment system and this employee refused. I have been going to this dealership for about 10 years and i never had this problem until now that Donald has been assisting me. More

Fast and quality work was had. Couldn’t be more pleased. Happy happy happy happy happy. Couldn’t be more pleased. Happy happy happy happy happy. More

The dealership overall is very good. I am not totally satisfied with the results of the service done on my car involving the left head lamp system. The brightness of both headlamps is I am not totally satisfied with the results of the service done on my car involving the left head lamp system. The brightness of both headlamps is different, and concerning to me. Mr Moreno, my service contact, explained the reason for this, and has expressed a possible solution when I am ready to replace the right headlamp. I appreciate his understanding. He has provided excellent customer service throughout this experience! More

Stephanie was great, 10/10 would recommend. Prompt and friendly and was informative. Thank you Stephanjd Prompt and friendly and was informative. Thank you Stephanjd More

We were assisted right away and we had great customer service, Thank you for all you do! service, Thank you for all you do! More