Penske Buick GMC Of Cerritos - Service Center

Great service and good prices. The team at Penske made it completely painless trading my car in and driving away in my new truck. The team at Penske made it completely painless trading my car in and driving away in my new truck. More

Penske Buick/ GMC always does their best to help me. This is why I came back to the dealership for to lease my second Buick. This is why I came back to the dealership for to lease my second Buick. More

Albert is awesome! He always greets me by name and a smile. My car’s service is always on time which is important due to my busy work schedule. He always greets me by name and a smile. My car’s service is always on time which is important due to my busy work schedule. More

Great customer service and are very attentive to the customer needs. I like how they go the extra effort to satisfy their customers customer needs. I like how they go the extra effort to satisfy their customers More

I was disappointed that they don't have courtesy car wash due to small location due to small location More

Srvs Dept sucks. ..see my yelp review as well as the survey I completed yesterday ..see my yelp review as well as the survey I completed yesterday More

Excellent customer service… the service representative explained with detail everything that was being done to my vehicle explained with detail everything that was being done to my vehicle More

Within minutes of arriving in the service bay we were greeted. In this case, Donald Moreno was very through in discerning our needs. We decided to wait so we were shown the waiting room. Very comfortable greeted. In this case, Donald Moreno was very through in discerning our needs. We decided to wait so we were shown the waiting room. Very comfortable, vending machines if you desire some munchies, very clean restrooms and last but not least, great music playing. Any of the clientele that walked by us were quite friendly. Work was done in a timely matter. Only one little hiccup, I received a coupon two days later for $10 off the service I just paid for. More

They’re timely in finishing work but they don’t clean inside of car nor carwash outside after service inside of car nor carwash outside after service More

Car service was fine but I was really annoyed with the customer service and communication. I was quoted 2hrs wait so decided to take the company shuttle to the mall nearby to kill time. Driver said to c customer service and communication. I was quoted 2hrs wait so decided to take the company shuttle to the mall nearby to kill time. Driver said to call for pick up once I am ready to return. Called dealership and was told that there is no pick up provided. Why wasn’t I made aware of that from the beginning so that I could plan for alternate transportation? End up having to take an Uber back and that’s when I was told that the dealership doesn’t provide pick up but that there was a city shuttle who can drop me off. Really! Also was almost late to work because it took almost 3 hrs instead of 2. All you have to do is communicate with your customer if it’s going to take additional time to complete the work, very simple! More