Penske Buick GMC Of Cerritos - Service Center

Service staff was courteous and professional. Work was completed while I waited just a few hours. Facilities are always clean Work was completed while I waited just a few hours. Facilities are always clean More

Stephanie was professional and courteous. I had a scheduled appointment, I did not have to wait to be seen, and my vehicle was serviced and the work was completed in records times. I had a scheduled appointment, I did not have to wait to be seen, and my vehicle was serviced and the work was completed in records times. More

My service advisor Stephanie Villegas at Penske Cerritos walked me through a tough time I needed an engine replacement she was very nice and helpful and knowledgeable and made the process as least painful a walked me through a tough time I needed an engine replacement she was very nice and helpful and knowledgeable and made the process as least painful as possible especially considering that this was an expensive repair which could not have happened at a worse time if I had my own business I would definitely want someone like Stephanie on my team the manager also deserves recognition for his involvement he made a split second decision which put the icing on the cake and made me a happy customer again I want to personally thank Cerritos Penske for making my life a little easier during a Tuff time based on their service I know I look at my Tuff time with this expensive bill I realize others also are going through tuff times I noticed the manager walks with a limp wether it’s a permanent or a temporary situation I could tell that he might be experiencing some pain but he was very professional helpful and kind so I’ll end with saying I’m satisfied with the service I got and somebody please give xxxxxxto Stephanie and her manager More

Great People working there Great experience will recommend to family and friends . Alex and Matt were Awesome recommend to family and friends . Alex and Matt were Awesome More

Prompt service and competitive pricing , they never try to sell me anything I don't need. to sell me anything I don't need. More

I purchased my car brand new at Penske in Cerritos a few years ago. Once the warranty was over, I continued coming here for repair service. They have been wonderful. The prices are reasonable and the servic years ago. Once the warranty was over, I continued coming here for repair service. They have been wonderful. The prices are reasonable and the service is excellent. Albert is the best! More

Took my truck in for routine service. I left me wheel lock on the center console in the packaging. I never got a call it was done so 7 hours later I sent a text message inquiring which I I left me wheel lock on the center console in the packaging. I never got a call it was done so 7 hours later I sent a text message inquiring which I received a response saying it was done. They pulled my truck up and I immediately noticed the front left bumper had red marks (I have a white truck). The service guy said he was sorry they must have hit the red trash can and he would take it to buff it out. He returned and thankfully it came off. It was very apparent whoever was driving knew they hit the trash can due to the amount of the red marks. Then the packaging on my wheel lock was not in the truck. I had to wait for the service guy to come back out who was able to get it from the service bay. I expect more from a GMC dealership service center. More

This was my first time servicing my vehicle in Cerritos GMC and Stephanie V. was very informative and helpful. The other service personnel also offered up to assist in a timely manner. good experiences the GMC and Stephanie V. was very informative and helpful. The other service personnel also offered up to assist in a timely manner. good experiences there! More

Every time I service my vehicle, which has been often. Stephanie is always very helpful and friendly! Stephanie is always very helpful and friendly! More