Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
460 Reviews

460 Reviews of Penske Buick GMC Of Cerritos - Service Center

Sort by
August 09, 2023

Lack of communication…. called multiple times and straight to voicemail trying to get updated status on my vehicle . Maintenance service was great as usual More

by GREASEPUMPER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert
Report | Print
Aug 10, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Thank you for noting how great your maintenance service is when you visit our Service Team. Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address the level of communication you received and your calls going straight to voicemail when you called for an update on your vehicle. Please call me directly or email your preferred contact information to me so we can discuss your review. Thank you, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 08, 2023

Service was good and quick but declined to have the repair done. Local repair shops were performing the same repair for $1000 less. More

by Y2TRAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Report | Print
Aug 09, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address the service needs for your vehicle, pricing, and your overall experience with our Service Team. Please reach out to me directly. Thank you, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

August 08, 2023

Customer service was great as usual. Stayed and only waited about an hour for full service More

by VCUNNEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember it was on service dept
Report | Print
Aug 08, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for taking the time to write about your positive five-star experience. It's rewarding to learn that our Service Team took care of you and your automotive needs in a timely fashion. We hope that you will continue to choose Penske Buick GMC of Cerritos in the future!

August 08, 2023

Customer services is excellent from Bernie Reynoso in the service department. Stayed and only had to wait about an hour for full services. More

by RAFAELPADILLA02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie Reynoso
Report | Print
Aug 09, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your wonderful rating and review! It is elating to know that you received excellent customer service from our Service Team at Penske Buick GMC of Cerritos. We thank you for your business.

August 08, 2023

Received excellent service from Albert Valencia in the service department. I will definitely comeback. Thank you! More

by CTORRES18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2023 -

Penske Buick GMC Of Cerritos responded

We are glad you enjoyed great customer service working with our Service Team at Penske Buick GMC of Cerritos. Thank you for your excellent review and for trusting us with your automotive needs. We look forward to working with you again in the future.

August 04, 2023

The service was completed rapidly. The service gentleman was cordial and thorough. That’s all. More

by LEECWOODS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Aug 05, 2023 -

Penske Buick GMC Of Cerritos responded

We really appreciate your great rating and review. Our Service Team hopes that you continue to choose Penske Buick GMC of Cerritos for all of your automotive needs. We thank you for your business.

August 04, 2023

Albert could not have been any more professional. Only problem is month delay in obtaining repair part. Also get some xxxx coffee for early morning arrivees. More

by JAMESPAINTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Report | Print
Sep 14, 2023 -

Penske Buick GMC Of Cerritos responded

Hi. Thank you for your 5-star review of your experience with our Service Team. We are so pleased that our team provided top-notch professionalism throughout your visit. Thank you for being a Penske Buick GMC of Cerritos customer and let us know if we can assist you further.

July 29, 2023

The impecable professionalism as well as the amazing service I received from the service manager Mr. Gary Bener and the service advisor Mr. Bernardo Reynoso deserve the highest of grades. I hope these More

by RYBARRA4145
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernardo Reynoso and Gary Bener
Report | Print
Jul 31, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your amazing five-star review. Our Service Team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out to us here at Penske Buick GMC of Cerritos.

Jul 31, 2023 -

RYBARRA4145 responded

Feel free to share my review of the fantastic service you provided to me to whom every you would like. I think the public should know how great your attention to customer service is Thank you 😊

July 29, 2023

I was taken right away and waited for my car and it was ready when I was told More

by BJOJOLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert valencia
Report | Print
Jul 30, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for taking the time to write about your great experience. It's rewarding to learn that our Service Team took care of you and your vehicle in a speedy fashion. We hope that you will continue to choose Penske Buick GMC of Cerritos for all of your automotive needs in the future!

July 22, 2023

Once again you guys knocked it out of the park. Your service department is top-notch. Thank you guy's so much. More

by BILLROGOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernardo raynoso #972818
Report | Print
Jul 23, 2023 -

Penske Buick GMC Of Cerritos responded

Thanks for the five-star review. Our Service Department strives to provide top-notch service promptly. We hope you continue to choose Penske Buick GMC of Cerritos for all your automotive needs.

1
...
35
36
37
...
46