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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
460 Reviews

460 Reviews of Penske Buick GMC Of Cerritos - Service Center

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September 27, 2023

Yes, the services, was nice, the sell peoples i would like have more better explanations, for the future clients. Thx. More

by 4356088
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, We take great pride in how we take care of customers, and I would like the opportunity to address any feedback you have about your recent experience with our Sales Department. When your time permits, please feel free to reach out to me directly. Thank you, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

September 24, 2023

As always, my appointment was excellent. Donald was very courteous and kept me updated on the status of my repair. He also delivered my completed repair sooner than expected. More

by mkreiger32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
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Sep 29, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your fantastic review of Penske Buick GMC of Cerritos. We are happy to learn that you had a courteous vehicle-repairing experience with the help of our Service Team and we would be honored to assist you with anything else.

September 22, 2023

I am very happy with the clear coat paint job! Service was fast and friendly. More

by leonor90712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 29, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, we are very glad to read that our Service Team was quick and friendly on your visit. It is great to know that you’re happy with the way we do business at Penske Buick GMC of Cerritos, and thank you so much for leaving us this five-star review. If you ever need any assistance, please reach out to us any time.

September 22, 2023

Waste of time and not helpful at all. Unwilling to be reasonable and poor customer service. More

by CHARDY1129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie Villegas
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Sep 29, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you to address the customer service our team provided you. Please reach out to me directly. Thank you, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

September 20, 2023

I'm always pleased with the service received at the Buick GMC Cerritos. The personnel is always friendly and helpful. More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
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Sep 22, 2023 -

Penske Buick GMC Of Cerritos responded

Donna, thank you for your loyal business and for sharing this rewarding review of your experience with our Service Team here at Penske Buick GMC of Cerritos. We enjoyed reading how you continually experience our friendly and helpful team during your time with us. Please let us know if we can assist you further.

September 19, 2023

The staff at this location have consistently provided courteous customer service. Bernie assisted me today. He was attentive and courteous. More

by MIYCLAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie Reynoso
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September 19, 2023

The dealership gave me a ridiculous excuse to keep my vehicle more time than needed to justify not being able to figure out what was issue. The explanation I received would have been expected from a neig More

by CEANTONIO18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor
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September 18, 2023

Penske Buick quickly diagnosed and resolved the issue I was having with my truck. They are always super helpful and efficient! More

by 310DURAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Camille Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2023 -

Penske Buick GMC Of Cerritos responded

Hello. Thank you for highlighting how super helpful and efficient our team is during your visits with us. We are so pleased that the issue with your truck was quickly diagnosed and resolved. Your complimentary review of our Service Team here at Penske Buick GMC of Cerritos is much appreciated and we look forward to assisting you again.

September 17, 2023

Very helpful and quick respond. I have been a customer for more than 10 yrs. More

by PATRICIACPS01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Car services and
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Sep 18, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your loyalty and kind feedback, Patricia. We are so glad that you continue to receive responsive service from Penske Buick GMC of Cerritos and we look forward to assisting you at your next visit. Have a great day!

September 16, 2023

Customer service was excellent. Albert informed me when my car is done. Albert provides excellent service. More

by FSM4000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 17, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for taking the time to leave us a five-star review. It brings us joy to learn that our Service Team kept you updated on the status of your vehicle and provided excellent service. If you ever have any future needs, we are always here to help at Penske Buick GMC of Cerritos.

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