Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
493 Reviews

493 Reviews of Penske Buick GMC Of Cerritos - Service Center

Sort by
November 01, 2023

ALBERT the service advisor was very friendly and helpful in getting me in and out quickly. More

by skypark2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, we're glad you're happy with the way we do business here. It brings us joy to know that our friendly Service Team helped get you in and out quickly. Please don't hesitate to reach out to us at Penske Buick GMC of Cerritos.

October 31, 2023

Salesman met us on the parking lot before we'd been there for a minute. No pressure. Showed us what we were interested in and answered our questions. Good team More

by jbochove
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Stein
Report | Print
Nov 01, 2023 -

Penske Buick GMC Of Cerritos responded

Hello. Thank you for highlighting the pressure-free experience you had with us and how our team answered all of your questions. Your positive review of our Sales Team here at Penske Buick GMC of Cerritos is much appreciated. If we can ever be of service, don't hesitate to give us a call.

October 30, 2023

I have been using Penske GMC for service of my two 2003 Hummer H2s for over 20 years. The total miles exceeds 500K and it running well thanks to Jim. Just about everything that could be replaced has bee More

by PHIL76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
Report | Print
Nov 01, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your loyal business and this positive review. The Service Team here at Penske Buick GMC of Cerritos always strives to provide excellent customer service. It brings us joy to know that you have consistently received top-notch customer service for your 2003 Hummer H2's. We appreciate your business and look forward to your next visit.

October 26, 2023

Thank you Penske Buick GMC for helping me purchase my 2020 ram 1500 I would highly recommend this place More

by LAMAS_D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your recommendation and for the amazing five-star review of your experience with our Sales Team. Congratulations on selecting a great car, the 2020 Dodge Ram 1500. We appreciate your business at Penske Buick GMC of Cerritos and welcome you back anytime!

October 23, 2023

They went above and beyond my expectations for the service will definitely return for my next service very courteous 5 star service hats off to the staff More

by BACCSXXL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Camille Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 23, 2023

My Service Advisor Bernie was very helpful and friendly. He offered knowledgeable insight for my budget . Service was fast for a busy Saturday. More

by IRISHGIRLANGIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie
Report | Print
Oct 24, 2023 -

Penske Buick GMC Of Cerritos responded

Hello. Our very helpful and friendly Service Team here at Penske Buick GMC of Cerritos greatly appreciates your feedback regarding the fast and insightful service you received from us. Thank you for this positive review and please choose us again for all of your service needs.

October 22, 2023

I appreciated the follow up by my service contact when my car was ready. Time estimates are important. More

by gdemos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernie Reynoso
Report | Print
Oct 23, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, we're glad you're happy with the way we do business here. It is splendid to learn that our Service Team does a great job at what they do. We appreciate you for trusting us at Penske Buick GMC of Cerritos with your vehicle. Please don't hesitate to reach out to us whenever needed.

October 20, 2023

Friendly staff easy to ask questions, need to wipe hands after oil chang, left oil hand prints More

by HIRALESGUILLERMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure service department, she wears glasses
Report | Print
October 19, 2023

They were communicative. Fixed my truck fast and didn’t leave it sitting. Great service. Thanks More

by Danschuler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Oct 19, 2023 -

Penske Buick GMC Of Cerritos responded

Thank you for your 5-star review. It's great to read that our Service Team was communicative and efficient in fixing your truck without any delays. Understanding the importance of timely service and clear communication is essential to us. We truly appreciate your positive feedback and look forward to assisting you in the future at Penske Buick GMC of Cerritos.

October 19, 2023

have bought 3 plus cars and or trucks from penske, service outstanding over the years. More

by GJLLDL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department don't remember name
Report | Print
Oct 20, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive five-star review and for trusting us with your vehicle. We are glad to learn that you are consistently impressed with the customer care from our Service Team. Thank you so much for being one of our valued guests, and we look forward to your next visit at Penske Buick GMC of Cerritos!

1
...
31
32
33
...
50