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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
460 Reviews

460 Reviews of Penske Buick GMC Of Cerritos - Service Center

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October 02, 2023

Donald the service assistant manager was too combative. Has zero CS skills. His boss Garry Is the same. If the facility's business model is to profit off of vehicle service, those two need to be replaced. More

by Castillo_art
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald / Garry
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Oct 03, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the level of customer service you received from our Service Department during your oil change appointment as well as your subsequent wait time. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

October 01, 2023

Service went smoothly. It was more than expected but so is everything these days. Check in and out was quick. Stephanie had good communication and was nice and friendly. Go More

by RANDOMSORTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 03, 2023 -

Penske Buick GMC Of Cerritos responded

Hello and thank you for this great four-star review. We are thrilled our Service Team was nice and friendly and ensured the services went smoothly so you would have a good experience during your visit. We look forward to earning five stars during your next visit, and please reach out to Penske Buick GMC of Cerritos if we can be of any further assistance.

October 01, 2023

Donald was awesome and did a great job. He was friendly and got me in in out fast! More

by TASHAMORA3
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Service Department
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Oct 03, 2023 -

Penske Buick GMC Of Cerritos responded

Hello and thank you for this wonderful five-star review! We are thrilled our Service Team of professionals was friendly and did a fast and efficient job during your visit. Please reach out to Penske Buick GMC of Cerritos if we can be of any further assistance.

September 30, 2023

Great Quik kind online service record to everyone looking to get or trade in Old car More

by 92dannyr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Camille Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Penske Buick GMC Of Cerritos responded

We're glad you enjoyed our quick online services as we want the trade-in process to go as smoothly and easily as possible. Our team of professionals at Penske Buick GMC of Cerritos appreciates your five-star review, and thank you for your business.

September 30, 2023

They give you a warm welcome very friendly nice professional touch my car came out nice very nice thank you so much. More

by dodgersman5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2023 -

Penske Buick GMC Of Cerritos responded

Hello and thank you for this fantastic five-star review. Our friendly team of professionals wants to ensure every customer knows they're valued and appreciated, so we're glad you noticed the warm, welcoming greeting upon your arrival. Thank you for your business, and please reach out to Penske Buick GMC of Cerritos if we can be of any further assistance.

September 30, 2023

The Service at Penske Buick was excellent, Stephanie Villegas was very helpful. She was backed up with customers but came and reassured everyone in line that she'll be with us asap. She was honest and More

by Lcla59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas in the Service Department
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Oct 02, 2023 -

Penske Buick GMC Of Cerritos responded

Hello and thank you for this wonderful five-star review! We are thrilled our Service Team of professionals was patient, helpful, honest, and informative to ensure excellent service. Please reach out to Penske Buick GMC of Cerritos if we can be of any further assistance.

September 28, 2023

These guys and gals are the best. My wife and I are very happy! They are honest and trustworthy. More

by SCOTT.STETSON1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

Penske Buick GMC Of Cerritos responded

Thanks, Scott. Thanks for the five-star review. We are happy our team was able to meet all your needs and expectations. We hope you continue to choose Penske Buick GMC of Cerritos for all your automotive needs.

September 28, 2023

Everytime I take my truck in there is always something they didnt do. This time they changed my valve body and left stains all over my hood and bumber. I know my truck wasnt the cleanest when I dropped it More

by STRIKER14_SOCCERISHEAVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Donald Moreno
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Sep 30, 2023 -

Penske Buick GMC Of Cerritos responded

Hello, Your feedback is important to us and I would appreciate the opportunity to speak with you about the level of customer care you received from our Service Department regarding your visit for a valve body change on your truck. Would you mind reaching out to me directly? I look forward to speaking with you. Best Regards, Reed Amiri Executive General Manager Penske Buick GMC of Cerritos (562) 263-2201 ramiri@socalpenske.com

September 28, 2023

Clean dealer excellent staff service department always takes care of me great dealer I would recommend More

by DZEDGAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 29, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate your excellent five-star review and recommendation. We are glad to learn that you are consistently impressed with the customer care from our Service Team ensuring you had a great customer service experience. Thank you so much for being one of our valued guests, and we look forward to your next visit at Penske Buick GMC of Cerritos!

September 27, 2023

Great customer Service! Very stratified with GMC Sierra Denali ! Will recommend my sale representative Javier anytime. More

by MARICELAMORA51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
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