Penske Buick GMC Of Cerritos - Service Center

I wish I can give zero. 4 hrs for oil change with appointment. Now I got to under my truck to check out there work cuase I don't trust them. 4 hrs for oil change with appointment. Now I got to under my truck to check out there work cuase I don't trust them. More

I have had a great experience with service at this dealership , definitely would recommend to family and friends dealership , definitely would recommend to family and friends More

Service was quick and service advisor was very helpful and detailed about the service needed. and detailed about the service needed. More

We dont feel the welcome feel here in their service department. Been there twice for routine service and dont obtain the level of service as Ford (neighbor dealership). We thought dealership would keep department. Been there twice for routine service and dont obtain the level of service as Ford (neighbor dealership). We thought dealership would keep overnight, asked for a loaner and fast to say not available with out seeking a resolution. I had to seek further for a shuttle the mall. Will go to Buena Park GMC next time. Martha in sales was very helpful. Oh, a tire was low ion air. Do they fully check vehicles? More

I’ve been going to the dealership for several years and have always had great service but the past two times I’ve been there. They have been extremely busy. On this most recent trip to Penske I had an i have always had great service but the past two times I’ve been there. They have been extremely busy. On this most recent trip to Penske I had an issue that needed diagnostic service and they did not have enough technicians so now I have to wait to have that issue taken care of. I appreciate very much. The lady who helps me with my service needs in the fact that she told me there was not enough diagnostic technicians to get me in and out in a reasonable amount of time. Hopefully my issue that needs diagnosis does not harm the vehicle or cause problems I’m keeping my fingers crossed Thank you very much More

this was a great experience. The check engine light came on and power was reduced. I took my vehicle in and they got right on it. The only negative i can say and it is a small on The check engine light came on and power was reduced. I took my vehicle in and they got right on it. The only negative i can say and it is a small one is there is freeway construction going on behind the dealership so my car was filthy when i picked it up. They might have ran it through a wash. More

Helped explained everything very well. The costs were reasonable and the service was done very fast. The costs were reasonable and the service was done very fast. More

Usually good service but not this time: will probably not return, not sure if they even changed the oil like they said they did. Waited with my family for 30 minutes while it sat parked and when I finally we return, not sure if they even changed the oil like they said they did. Waited with my family for 30 minutes while it sat parked and when I finally went out, they said oh yeah it’s ready. Not good customer service at all. More

Great service Stephanie was great always quick and fast will keep doing my service here will keep doing my service here More

Excellent service from Valerie she was easy to work with felt no pressure from the sale very easy going. I recommend you look for her on your next gm purchase. felt no pressure from the sale very easy going. I recommend you look for her on your next gm purchase. More