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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
536 Reviews

536 Reviews of Penske Buick GMC Of Cerritos - Service Center

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March 30, 2025

Drop off truck at 5pm, ready by end of the next day. Keep me informed on status More

by DKELLER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Mar 30, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your patience and feedback. We're glad to hear things went smoothly at Penske Buick GMC of Cerritos.

March 28, 2025

The visit started fine. The quote I received was terrible. $1,635 to change the headlight bulbs and $625 for a new gas cap. Unbelievable. More

by BGDDYBO1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terrible price
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Mar 31, 2025 -

Penske Buick GMC Of Cerritos responded

Hello, Thank you for bringing this to our attention. I would like the chance to speak with you about the price that was quoted to you by our Service Team for new headlight bulbs and a new gas cap. Can you please reach out to me directly? I appreciate your time! Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

March 27, 2025

Close to where I live. Does great work on my diesel truck. Only service my truck at dealerships. More

by MHUERTAFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Valencia
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Mar 28, 2025 -

Penske Buick GMC Of Cerritos responded

We're glad your diesel truck receives reliable service at Penske Buick GMC of Cerritos. Thank you for choosing us.

March 26, 2025

Nice have no comment no comment great overall good satisfaction fantastic job all around w More

by Kosal_so
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Mar 27, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words. We're happy to know you had a positive experience at Penske Buick GMC of Cerritos.

March 22, 2025

Great experience, very nice people and a quick turnaround. I was totally satisfied with my service More

by JAYZELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for sharing your experience. We're glad the service met your needs at Penske Buick GMC of Cerritos.

March 20, 2025

Albert was very helpful with assisting me with my truck. I am very appreciative of the dealership providing me with a loaner. More

by RAMMER20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
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Mar 25, 2025 -

Penske Buick GMC Of Cerritos responded

We appreciate your feedback and are glad to hear our team could assist you with your truck. At Penske Buick GMC of Cerritos, we aim to support our customers in every way possible.

March 20, 2025

Jose was awesome and I like how I was driven to see the car and I test drove it on the spot and Octavio was awesome and funny. I would buy from here again More

by RDUFFEYWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Octavio Santamaria
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Mar 25, 2025 -

Penske Buick GMC Of Cerritos responded

We're glad to hear you enjoyed your experience with our team at Penske Buick GMC of Cerritos. We appreciate your kind words and look forward to helping you again.

March 17, 2025

Did a Great job on my Tonneau installation and have awesome customer service they will always get my service More

by Davidblocker42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
4.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your kind words. We're glad to have earned your trust at Penske Buick GMC of Cerritos.

March 13, 2025

I’ve purchased all my vehicles and had them serviced through GMC Penske in Cerritos for over 35 years. I am completely satisfied with my purchases and the service that my vehicles require. Thank you to More

by 12SUGGIE34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’d like to recognize Albert Valencia and Rafa from the parts area for their expertise!
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Mar 14, 2025 -

Penske Buick GMC Of Cerritos responded

Thank you for your loyalty and kind words. Our team at Penske Buick GMC of Cerritos appreciates your trust over the years.

March 12, 2025

Anthony did an exceptional job in handling our warranty work. We appreciate that his estimates of time and money were held to and we received our car back on time. More

by DCEDGEWISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony in Service
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Mar 13, 2025 -

Penske Buick GMC Of Cerritos responded

We appreciate your feedback and are glad our team could assist you effectively with the warranty work. Thank you for choosing Penske Buick GMC of Cerritos.

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