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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
493 Reviews

493 Reviews of Penske Buick GMC Of Cerritos - Service Center

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December 31, 2023

I’ve had to bring my vehicle back after spending a ton of money. They gave me a rental in the meantime, but I hope I do not have to come out of the pocket again for something they should have fixed the first More

by SUGENOCHE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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December 28, 2023

The service I received was too bad, the person who helped me was not friendly at all, the person who took my truck put a piece of plastic on it and when they handed me my car he didn't even take it off, I wa More

by hstatements
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember that was the advisor service
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December 25, 2023

Their attention to the needs of customers is commendable. From the welcome, to the service, and the ride out.... Great work. Thank you. More

by JAETAMAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback about Penske Buick GMC of Cerritos. It's good to hear you value our service and attention. Take care.

December 22, 2023

This dealership is the reason I remain a loyal GMC customer. From sales to the service department, the customer service is worldclass and never less than that. Jose Solis and Donald Moreno are nothing More

by BRIMARIEYBARRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald Moreno
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Apr 12, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your continued patronage and the praise for Penske Buick GMC of Cerritos. It's great to hear that our teams, including Jose Solis and Donald Moreno, succeed in providing top-tier service. Thanks for sharing with us!

December 22, 2023

I was charged $250 for a job that only took 10 minutes. Just to reprogram a radio. I will not endorse your company. More

by MDDD11798
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service representatives
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December 21, 2023

Good service thank to mr Josue . Good service and good people. I’m happy with my purchase. More

by JOHNRAMIREZ96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue Moreno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Penske Buick GMC Of Cerritos responded

We're appreciative of your five-star rating. Mr. Josue and the entire team at Penske Buick GMC of Cerritos strive to provide good service, so it's lovely to hear you're happy with your purchase. Thank you for choosing us!

December 20, 2023

The service team was excellent. They made everything seem quick and easy. I was in and out in the time communicated. More

by CSANCHEZ10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback. It's great to know that our service team at Penske Buick GMC of Cerritos lived up to your expectations for a quick and seamless experience. Thank you for trusting us with your auto service needs.

December 19, 2023

They were great and professional. That’s why I keep coming back to get my truck serviced. Donald Moreno was very nice and transparent. More

by EDMUNDOMARTINEZ26
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
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Apr 12, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback and continued trust in our service team at Penske Buick GMC of Cerritos. It's wonderful to hear about your positive experience with the transparency and professionalism from staff members. We value you as a customer.

December 15, 2023

Service associate Donald treats you with respect and always goes above and beyond making me the customer feel important thank you More

by howardhorning@gmail.com HHH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald
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Dec 15, 2023 -

Penske Buick GMC Of Cerritos responded

Donald and the team at Penske Buick GMC of Cerritos appreciate your kind words. We strive to treat all customers with respect, ensuring they feel valued. Thank you for your feedback.

December 08, 2023

Service was good. It’s nice working with Albert. He’s very knowledgeable and helpful More

by GRLWDRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
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Dec 08, 2023 -

Penske Buick GMC Of Cerritos responded

We appreciate the positive review. Your commendation of Albert in our service department shows his dedication to knowledge and assistance at Penske Buick GMC of Cerritos. Thank you for your support.

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