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Penske Buick GMC Of Cerritos - Service Center

Cerritos, CA

4.2
493 Reviews

493 Reviews of Penske Buick GMC Of Cerritos - Service Center

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February 28, 2024

Tell you one price on the phone and then another in person. Asked for a diagnosis and tells us about only one problem and when mentioned other concerns their reply was “well that was not mentioned” I t More

by DENISEESPINOZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
Report | Print
February 27, 2024

Albert in the service department is fantastic to deal with. He kept me up to date as things went along. More

by inspector_john
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We're glad that the service department at Penske Buick GMC of Cerritos kept you well-informed throughout your experience. We always ensure our team provides top-notch communication. Thank you for your feedback and rating.

February 19, 2024

when i take my vehicle there it comes back with something broken, they don't have certified diesel mechanics More

by JPFINDUSTRIALSERVICES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Hello, Please know that we take your feedback seriously, and we would like to discuss your concerns regarding the condition of your vehicle upon pick up from our Service Department. Please send me an email with your preferred contact information to discuss this further. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

February 18, 2024

Stephanie Villegas was very friendly and efficient. It different that a long time to complete the service. More

by YMCNEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Villegas
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for choosing Penske Buick GMC of Cerritos. We are pleased to know that you enjoyed a friendly and efficient experience with our Service Team. If you have any other feedback, let us know.

February 15, 2024

Everyone was extremely helpful. I did not wait long, and was updated every step of the way. More

by Kelseyspiegel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your feedback. It's wonderful to know Penske Buick GMC of Cerritos was able to provide you an efficient, helpful service experience. Thank you for sharing that with us and other customers.

February 10, 2024

Flexible appointments. Quick service. Friendly workers. I'll be back for my truck's next maintenance. More

by Jason.m.rendon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service check-in staff
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your review at Penske Buick GMC of Cerritos. It's great to know you found our appointments flexible, service prompt, and workers friendly. Our team awaits your truck's next maintenance kindly.

February 09, 2024

Donald Moreno was very helpful and acknowledged me right away! Also he found the needed parts for my older car! More

by SAJEVAN08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

It's encouraging to hear about your positive experience with our team at Penske Buick GMC of Cerritos. Providing necessary parts for older cars is part of what we do best. Your feedback means a lot.

February 07, 2024

The people at Penske Buick GMC of Cerritos are honest with there customers. The service department is very helpful. More

by Ooortiz1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephani in service
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Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

We appreciate your recognition of our honesty and the helpfulness of our service department at Penske Buick GMC of Cerritos. Thanks for sharing.

February 06, 2024

Service to the public is pretty much the same we encounter in other dealerships with common courtesy and willingness to help the customer More

by TERRAZASJAVIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristina Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clarissa Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for acknowledging the team's courteous manners and helpful nature at Penske Buick GMC of Cerritos. It is our priority to exhibit these characteristics to all customers who visit us.

February 05, 2024

I took my vehicle in twice this past month for service and for an issue I was experiencing while driving. Donald assisted me on my 1st visit and was very informative of what needed to be done to keep my v More

by JVASQUEZ16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Moreno, Stephanie Villegas
Report | Print
Apr 13, 2024 -

Penske Buick GMC Of Cerritos responded

Thank you for your appreciation. At Penske Buick GMC of Cerritos, we are delighted to hear about your positive experiences with our team during visits. Your ongoing trust and confidence in us inspire continued dedication to excellence in service delivery.

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